What users are saying about
6 Ratings
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Top Rated
2470 Ratings
6 Ratings
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Score 9.7 out of 100

Salesforce

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Top Rated
2470 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NationBuilder

If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.
Anonymous | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NationBuilder
Salesforce
8.3
Customer data management / contact management
NationBuilder
Salesforce
8.9
Workflow management
NationBuilder
Salesforce
8.2
Territory management
NationBuilder
Salesforce
8.1
Opportunity management
NationBuilder
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
NationBuilder
Salesforce
8.2
Contract management
NationBuilder
Salesforce
8.2
Quote & order management
NationBuilder
Salesforce
7.8
Interaction tracking
NationBuilder
Salesforce
8.6
Channel / partner relationship management
NationBuilder
Salesforce
8.0

Customer Service & Support

NationBuilder
Salesforce
8.5
Case management
NationBuilder
Salesforce
9.0
Call center management
NationBuilder
Salesforce
8.4
Help desk management
NationBuilder
Salesforce
8.3

Marketing Automation

NationBuilder
Salesforce
8.1
Lead management
NationBuilder
Salesforce
8.2
Email marketing
NationBuilder
Salesforce
8.0

CRM Project Management

NationBuilder
Salesforce
8.0
Task management
NationBuilder
Salesforce
8.4
Billing and invoicing management
NationBuilder
Salesforce
6.7
Reporting
NationBuilder
Salesforce
8.8

CRM Reporting & Analytics

NationBuilder
Salesforce
8.8
Forecasting
NationBuilder
Salesforce
8.4
Pipeline visualization
NationBuilder
Salesforce
8.9
Customizable reports
NationBuilder
Salesforce
9.0

Customization

NationBuilder
Salesforce
8.6
Custom fields
NationBuilder
Salesforce
8.7
Custom objects
NationBuilder
Salesforce
8.8
Scripting environment
NationBuilder
Salesforce
8.3
API for custom integration
NationBuilder
Salesforce
8.7

Security

NationBuilder
Salesforce
8.9
Single sign-on capability
NationBuilder
Salesforce
8.8
Role-based user permissions
NationBuilder
Salesforce
8.9

Social CRM

NationBuilder
Salesforce
8.0
Social data
NationBuilder
Salesforce
8.1
Social engagement
NationBuilder
Salesforce
7.9

Integrations with 3rd-party Software

NationBuilder
Salesforce
8.4
Marketing automation
NationBuilder
Salesforce
8.5
Compensation management
NationBuilder
Salesforce
8.2

Platform

NationBuilder
Salesforce
7.8
Mobile access
NationBuilder
Salesforce
7.8

Pros

NationBuilder

  • Great platform for managing website, social media, and donations in a single dashboard.
  • Some particularly helpful features includes turf maps for walking door to door.
  • I really appreciate the included voter files.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

NationBuilder

  • NationBuilder lacks the ability to create a message board.
  • NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
  • NationBuilder needs to make it easier to offer tiered memberships.
Roy Harmon | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

NationBuilder

It is difficult to compare WordPress and NationBuilder because they are completely different. NationBuilder is a closed system that is specifically made to accomplish certain things. WordPress is largely an open source product with thousands of plugins, extensions, and expandability. However, because of its increased versatility, some clients gravitate toward WordPress over NationBuilder.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

NationBuilder

  • NationBuilder is very affordable, making it easy to provide a return.
  • We see a great ROI based on the simple fact that so much data can be accessed and analyzed from a single platform.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

NationBuilder

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NationBuilder
10.0
Salesforce
8.4

Likelihood to Renew

NationBuilder
Salesforce
10.0

Usability

NationBuilder
Salesforce
7.5

Reliability and Availability

NationBuilder
Salesforce
9.8

Performance

NationBuilder
Salesforce
9.0

Support Rating

NationBuilder
Salesforce
6.0

In-Person Training

NationBuilder
Salesforce
7.9

Online Training

NationBuilder
Salesforce
9.1

Implementation Rating

NationBuilder
Salesforce
9.4

Scalability

NationBuilder
Salesforce
10.0

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