What users are saying about
6 Ratings
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Top Rated
2634 Ratings
6 Ratings
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Score 9.8 out of 100

Salesforce

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Top Rated
2634 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NationBuilder

If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.
Anonymous | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NationBuilder
Salesforce
8.3
Customer data management / contact management
NationBuilder
Salesforce
9.1
Workflow management
NationBuilder
Salesforce
8.1
Territory management
NationBuilder
Salesforce
8.1
Opportunity management
NationBuilder
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
NationBuilder
Salesforce
8.3
Contract management
NationBuilder
Salesforce
8.4
Quote & order management
NationBuilder
Salesforce
7.7
Interaction tracking
NationBuilder
Salesforce
8.6
Channel / partner relationship management
NationBuilder
Salesforce
8.1

Customer Service & Support

NationBuilder
Salesforce
8.5
Case management
NationBuilder
Salesforce
9.0
Call center management
NationBuilder
Salesforce
8.4
Help desk management
NationBuilder
Salesforce
8.3

Marketing Automation

NationBuilder
Salesforce
8.2
Lead management
NationBuilder
Salesforce
8.3
Email marketing
NationBuilder
Salesforce
8.1

CRM Project Management

NationBuilder
Salesforce
8.0
Task management
NationBuilder
Salesforce
8.4
Billing and invoicing management
NationBuilder
Salesforce
6.7
Reporting
NationBuilder
Salesforce
8.7

CRM Reporting & Analytics

NationBuilder
Salesforce
8.8
Forecasting
NationBuilder
Salesforce
8.5
Pipeline visualization
NationBuilder
Salesforce
8.9
Customizable reports
NationBuilder
Salesforce
9.1

Customization

NationBuilder
Salesforce
8.7
Custom fields
NationBuilder
Salesforce
8.7
Custom objects
NationBuilder
Salesforce
8.8
Scripting environment
NationBuilder
Salesforce
8.3
API for custom integration
NationBuilder
Salesforce
8.8

Security

NationBuilder
Salesforce
8.9
Single sign-on capability
NationBuilder
Salesforce
8.9
Role-based user permissions
NationBuilder
Salesforce
8.9

Social CRM

NationBuilder
Salesforce
8.2
Social data
NationBuilder
Salesforce
8.3
Social engagement
NationBuilder
Salesforce
8.1

Integrations with 3rd-party Software

NationBuilder
Salesforce
8.3
Marketing automation
NationBuilder
Salesforce
8.4
Compensation management
NationBuilder
Salesforce
8.2

Platform

NationBuilder
Salesforce
8.1
Mobile access
NationBuilder
Salesforce
8.1

Pros

NationBuilder

  • Great platform for managing website, social media, and donations in a single dashboard.
  • Some particularly helpful features includes turf maps for walking door to door.
  • I really appreciate the included voter files.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
  • Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
  • The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
Anonymous | TrustRadius Reviewer

Cons

NationBuilder

  • NationBuilder lacks the ability to create a message board.
  • NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
  • NationBuilder needs to make it easier to offer tiered memberships.
Roy Harmon | TrustRadius Reviewer

Salesforce

  • Although Salesforce is highly customizable it requires knowing extensive knowledge about the database and the way it functions. This means we had to hire consultants to create a framework for us that we could then use. It means we also retain someone as consultants throughout the year for changes because we cannot afford to have a full-time staff member who knows the ins and outs of the database.
  • The same can be said for generating reports. It took me a few months to really understand how to generate the reports I was looking for. It requires knowing a bit about the way fields are connected and working from there. I've learned that practice is key. Additionally, we had our consultants teach some staff how to pull reports as well.
  • I primarily use Salesforce to track donor information. Since it is not specifically a donor management database there are some features that are missing that I know other platforms do have. For example, I can't batch upload acknowledgment letters to certain donation records as you can in Raisers Edge, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 8.7
Based on 37 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
For a SaaS provider, I'd rate their performance to be one of the best. At times, reporting tends to slow down if the data set is very large, which is the case in any system. But, that's a very rare phenomenon
Anonymous | TrustRadius Reviewer

Support Rating

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 33 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.
Anonymous | TrustRadius Reviewer

In-Person Training

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NationBuilder

It is difficult to compare WordPress and NationBuilder because they are completely different. NationBuilder is a closed system that is specifically made to accomplish certain things. WordPress is largely an open source product with thousands of plugins, extensions, and expandability. However, because of its increased versatility, some clients gravitate toward WordPress over NationBuilder.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce tends to be more universally used and has applications outside of the nonprofit sphere. Although I personally have not used Raisers Edge to the extent that I have used Salesforce, I will say that I find Salesforce slightly easier to navigate and more customizable as well. In general, the fact that more organizations use Salesforce was a component of our decision to use them.
Anonymous | TrustRadius Reviewer

Scalability

NationBuilder

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

NationBuilder

  • NationBuilder is very affordable, making it easy to provide a return.
  • We see a great ROI based on the simple fact that so much data can be accessed and analyzed from a single platform.
Anonymous | TrustRadius Reviewer

Salesforce

  • Negative: The cost/time to get everything up and running is substantial.
  • Positive: Salesforce provides MANY new tools that should aid in recruitment
  • Positive: Salesforce allows us to better serve our existing members by having a shared data profile that holds interactions and information.
  • Positive: Salesforce provides options for automation that we did not have before. This frees up many manual processes
  • Overall, Salesforce should have an enormous ROI.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NationBuilder

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NationBuilder Editions & Modules

Edition
Starter$35.001
Pro$159.001
  1. Per Month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NationBuilder
10.0
Salesforce
8.5

Likelihood to Renew

NationBuilder
Salesforce
10.0

Usability

NationBuilder
Salesforce
8.7

Reliability and Availability

NationBuilder
Salesforce
9.8

Performance

NationBuilder
Salesforce
9.0

Support Rating

NationBuilder
Salesforce
7.9

In-Person Training

NationBuilder
Salesforce
7.9

Online Training

NationBuilder
Salesforce
9.1

Implementation Rating

NationBuilder
Salesforce
9.4

Scalability

NationBuilder
Salesforce
10.0

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