What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 6 reviews and ratings
Salesforce
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Top Rated
2634 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 2634 reviews and ratings
Likelihood to Recommend
NationBuilder
If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.

Verified User
Professional in Professional Services
Internet Company, 1-10 employeesSalesforce
I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Operations Manager
RESOLUT RECommercial Real Estate, 51-200 employees
Feature Rating Comparison
Sales Force Automation
NationBuilder
—
Salesforce
8.3
Customer data management / contact management
NationBuilder
—
Salesforce
9.1
Workflow management
NationBuilder
—
Salesforce
8.1
Territory management
NationBuilder
—
Salesforce
8.1
Opportunity management
NationBuilder
—
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
NationBuilder
—
Salesforce
8.3
Contract management
NationBuilder
—
Salesforce
8.4
Quote & order management
NationBuilder
—
Salesforce
7.7
Interaction tracking
NationBuilder
—
Salesforce
8.6
Channel / partner relationship management
NationBuilder
—
Salesforce
8.1
Customer Service & Support
NationBuilder
—
Salesforce
8.5
Case management
NationBuilder
—
Salesforce
9.0
Call center management
NationBuilder
—
Salesforce
8.4
Help desk management
NationBuilder
—
Salesforce
8.3
Marketing Automation
NationBuilder
—
Salesforce
8.2
Lead management
NationBuilder
—
Salesforce
8.3
Email marketing
NationBuilder
—
Salesforce
8.1
CRM Project Management
NationBuilder
—
Salesforce
8.0
Task management
NationBuilder
—
Salesforce
8.4
Billing and invoicing management
NationBuilder
—
Salesforce
6.7
Reporting
NationBuilder
—
Salesforce
8.7
CRM Reporting & Analytics
NationBuilder
—
Salesforce
8.8
Forecasting
NationBuilder
—
Salesforce
8.5
Pipeline visualization
NationBuilder
—
Salesforce
8.9
Customizable reports
NationBuilder
—
Salesforce
9.1
Customization
NationBuilder
—
Salesforce
8.7
Custom fields
NationBuilder
—
Salesforce
8.7
Custom objects
NationBuilder
—
Salesforce
8.8
Scripting environment
NationBuilder
—
Salesforce
8.3
API for custom integration
NationBuilder
—
Salesforce
8.8
Security
NationBuilder
—
Salesforce
8.9
Single sign-on capability
NationBuilder
—
Salesforce
8.9
Role-based user permissions
NationBuilder
—
Salesforce
8.9
Social CRM
NationBuilder
—
Salesforce
8.2
Social data
NationBuilder
—
Salesforce
8.3
Social engagement
NationBuilder
—
Salesforce
8.1
Integrations with 3rd-party Software
NationBuilder
—
Salesforce
8.3
Marketing automation
NationBuilder
—
Salesforce
8.4
Compensation management
NationBuilder
—
Salesforce
8.2
Platform
NationBuilder
—
Salesforce
8.1
Mobile access
NationBuilder
—
Salesforce
8.1
Pros
NationBuilder
- Great platform for managing website, social media, and donations in a single dashboard.
- Some particularly helpful features includes turf maps for walking door to door.
- I really appreciate the included voter files.

Verified User
Partner in Marketing
Internet Company, 1-10 employeesSalesforce
- Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
- Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
- The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.

Verified User
Manager in Professional Services
Automotive Company, 5001-10,000 employeesCons
NationBuilder
- NationBuilder lacks the ability to create a message board.
- NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
- NationBuilder needs to make it easier to offer tiered memberships.
Social Media Liaison
Chumney & AssociatesPolitical Organization, 501-1000 employees
Salesforce
- Although Salesforce is highly customizable it requires knowing extensive knowledge about the database and the way it functions. This means we had to hire consultants to create a framework for us that we could then use. It means we also retain someone as consultants throughout the year for changes because we cannot afford to have a full-time staff member who knows the ins and outs of the database.
- The same can be said for generating reports. It took me a few months to really understand how to generate the reports I was looking for. It requires knowing a bit about the way fields are connected and working from there. I've learned that practice is key. Additionally, we had our consultants teach some staff how to pull reports as well.
- I primarily use Salesforce to track donor information. Since it is not specifically a donor management database there are some features that are missing that I know other platforms do have. For example, I can't batch upload acknowledgment letters to certain donation records as you can in Raisers Edge, etc.

Verified User
Employee in Research & Development
Education Management Company, 11-50 employeesLikelihood to Renew
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 8.7
Based on 37 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Reliability and Availability
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:
Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:
Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:
Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Performance
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.0
Based on 18 answers
For a SaaS provider, I'd rate their performance to be one of the best. At times, reporting tends to slow down if the data set is very large, which is the case in any system. But, that's a very rare phenomenon

Verified User
Professional in Information Technology
Computer Software Company, 1001-5000 employeesSupport Rating
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 33 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.

Verified User
Team Lead in Information Technology
Packaging and Containers Company, 11-50 employeesIn-Person Training
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
NationBuilder
It is difficult to compare WordPress and NationBuilder because they are completely different. NationBuilder is a closed system that is specifically made to accomplish certain things. WordPress is largely an open source product with thousands of plugins, extensions, and expandability. However, because of its increased versatility, some clients gravitate toward WordPress over NationBuilder.

Verified User
Professional in Professional Services
Internet Company, 1-10 employeesSalesforce
Salesforce tends to be more universally used and has applications outside of the nonprofit sphere. Although I personally have not used Raisers Edge to the extent that I have used Salesforce, I will say that I find Salesforce slightly easier to navigate and more customizable as well. In general, the fact that more organizations use Salesforce was a component of our decision to use them.

Verified User
Manager in Research & Development
Civic & Social Organization Company, 11-50 employeesScalability
NationBuilder
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesReturn on Investment
NationBuilder
- NationBuilder is very affordable, making it easy to provide a return.
- We see a great ROI based on the simple fact that so much data can be accessed and analyzed from a single platform.

Verified User
Partner in Marketing
Internet Company, 1-10 employeesSalesforce
- Negative: The cost/time to get everything up and running is substantial.
- Positive: Salesforce provides MANY new tools that should aid in recruitment
- Positive: Salesforce allows us to better serve our existing members by having a shared data profile that holds interactions and information.
- Positive: Salesforce provides options for automation that we did not have before. This frees up many manual processes
- Overall, Salesforce should have an enormous ROI.

Verified User
Analyst in Information Technology
Higher Education Company, 1001-5000 employeesScreenshots
Pricing Details
NationBuilder
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
NationBuilder Editions & Modules
Edition
Starter | $35.001 |
---|---|
Pro | $159.001 |
- Per Month
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $100.001 |
Enterprise | $175.001 |
- Per User Per Month