NetApp Cloud Insights vs. Symantec Server Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetApp Cloud Insights
Score 9.2 out of 10
N/A
NetApp Cloud Insights is an infrastructure monitoring tool that gives users visibility into their complete infrastructure. With Cloud Insights, users can monitor, troubleshoot and optimize all resources including public clouds and private data centers.N/A
Symantec Server Management Suite
Score 7.0 out of 10
N/A
The Symantec Server Management Suite is an option for automating the management of servers and deployments.N/A
Pricing
NetApp Cloud InsightsSymantec Server Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetApp Cloud InsightsSymantec Server Management Suite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NetApp Cloud InsightsSymantec Server Management Suite
Top Pros
Top Cons
Best Alternatives
NetApp Cloud InsightsSymantec Server Management Suite
Small Businesses
Auvik
Auvik
Score 8.0 out of 10
Pulseway
Pulseway
Score 9.5 out of 10
Medium-sized Companies
IBM Instana
IBM Instana
Score 8.8 out of 10
Splunk Infrastructure Monitoring
Splunk Infrastructure Monitoring
Score 9.2 out of 10
Enterprises
Foglight
Foglight
Score 9.8 out of 10
Splunk Infrastructure Monitoring
Splunk Infrastructure Monitoring
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NetApp Cloud InsightsSymantec Server Management Suite
Likelihood to Recommend
8.2
(10 ratings)
7.0
(2 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.4
(10 ratings)
-
(0 ratings)
Professional Services
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
NetApp Cloud InsightsSymantec Server Management Suite
Likelihood to Recommend
NetApp
For example, we had an application slowdown. It looked like the slowdown was storage. However, it was a malformed SQL query that no one realized was pulling data from the storage location that also housed the application. Cloud Insights saved us hours of downtime and frustration. Cloud Insights pinpointed which system was hogging resources. What makes Cloud Insights special is the way it looks at the data collected from the data sources. The insights it provides into the flow of data; sheds new light on how things work in your environment.
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Broadcom
The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!
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Pros
NetApp
  • The visibility and usage optimization are the most valuable features.
  • Ease to use for basic functionality.
  • It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis.
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Broadcom
  • Software deployment through policy
  • Engage with customers for feedback
  • Understands the future needs of customers
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Cons
NetApp
  • Need to add more cloud resources for optimization, as many are still not compatible
  • Data retention time is limited.
  • Premium subscription is costly.
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Broadcom
  • The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!
  • There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...
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Usability
NetApp
I have been extremely happy with its usability. You can take thins as they are out of the box and it is useful. You can carry it as far as you want to go and every step you take improves your ROI.
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Broadcom
No answers on this topic
Support Rating
NetApp
  1. It's very easy to contact the customer support service, and they seem to be very happy to help at any time.
  2. Timeliness of the support's response. Support is very active when responding to the customer's complaint or queries.
  3. Technical support always provided the solutions to the problems encountered.
  4. Overall customer support quality is good.
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Broadcom
No answers on this topic
Alternatives Considered
NetApp
For a while, we were using Zabbix to monitor our Kubernetes applications and microservices on our infrastructure in more than one public cloud platform. Cloud Insights has much better visualized dashboards. In addition, despite such a large number of quality features, it's still priced competitively.
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Broadcom
The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
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Professional Services
NetApp
Once you install the acquisition unit and start collecting data, you can immediately begin using it. It is very self-explanatory and helpful. I could have used Cloud Insights without working with the NetApp Cloud Insights support team. I am glad I engaged them though. They helped me carry Cloud Insights to a new level and it fast-tracked the process that would have taken me time to complete.
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Broadcom
No answers on this topic
Return on Investment
NetApp
  • Performance and security have improved
  • Cloud Secure lets you get real-time alerts on any security breach, like a ransomware attack or something similar
  • You can easily notice if something weird is happening on the cloud and later prevent that
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Broadcom
  • Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.
  • Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.
  • I've had a lot of help from the SMP Support staff and they're great people and very helpful!
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ScreenShots

NetApp Cloud Insights Screenshots

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