What users are saying about
16 Ratings
19 Ratings
16 Ratings
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Score 8.1 out of 100
19 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

TruView

Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
Claudio Hoffer | TrustRadius Reviewer

Site24x7

While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more. The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.
Wes Dunaway | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

TruView
9.5
Site24x7
Automated network device discovery
TruView
10.0
Site24x7
Network monitoring
TruView
10.0
Site24x7
Baseline threshold calculation
TruView
9.9
Site24x7
Alerts
TruView
10.0
Site24x7
Network capacity planning
TruView
10.0
Site24x7
Packet capture analysis
TruView
9.9
Site24x7
Network mapping
TruView
10.0
Site24x7
Customizable reports
TruView
5.2
Site24x7
Wireless infrastructure monitoring
TruView
10.0
Site24x7
Hardware health monitoring
TruView
10.0
Site24x7

Monitoring Tasks

TruView
Site24x7
8.4
Remote monitoring
TruView
Site24x7
9.4
Network device monitoring
TruView
Site24x7
7.6
Multiple Server Monitoring
TruView
Site24x7
8.8
Multi-device monitoring
TruView
Site24x7
7.4
Automated alerts and notifications
TruView
Site24x7
8.5

Management Tasks

TruView
Site24x7
7.3
Policy-based automation
TruView
Site24x7
7.3

Reporting

TruView
Site24x7
7.3
Performance data reports
TruView
Site24x7
8.2
Customizable reporting
TruView
Site24x7
7.5
Data visualization
TruView
Site24x7
8.3
Risk analysis
TruView
Site24x7
5.1

Pros

TruView

  • The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
  • Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
  • The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.
Victor Arana | TrustRadius Reviewer

Site24x7

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

TruView

  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
Claudio Hoffer | TrustRadius Reviewer

Site24x7

  • Analysis: Site24x7 sends a report when a site is back up, with an "analysis" of the outage. The idea is to help pinpoint the cause, but it's almost always useless.
  • Overalerting on larger outages: Site24x7 sends an alert on every site that we have configured when they go down. A hierarchical setup would be better, or some way for it to recognize that if more than two sites are down simultaneously, it only needs to send one alert with that information. Getting 12 text messages at 1 AM is not fun.
  • Complex setup: It takes a long time to set up everything for monitoring. Automation would be nice.
Robert Paul | TrustRadius Reviewer

Support Rating

TruView

TruView 10.0
Based on 1 answer
As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
Claudio Hoffer | TrustRadius Reviewer

Site24x7

Site24x7 8.6
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Alternatives Considered

TruView

Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
Victor Arana | TrustRadius Reviewer

Site24x7

Each solution excels in their own areas. Site24x7 provides the easiest and most cost-effective transactional monitoring from the previous and existing solutions which we use. However, Solarwinds Orion suite, which includes the virtualization manager, gives us full-stack monitoring of our VMware environment, which Site24x7 cannot. In the same way, Cloudwatch gives us better visibility into our AWS workloads compared to SolarWinds.AlertSite was previously used for our transactional monitoring, and while the configuration of transactions and playback with Deja Click plugin was incredibly beneficial, it didn't justify the cost difference to Site24x7.
Anonymous | TrustRadius Reviewer

Return on Investment

TruView

  • Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
  • When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
  • Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.
Victor Arana | TrustRadius Reviewer

Site24x7

  • We are better able to be notified of critical downtime, allowing us to act faster to restore critical services/applications.
  • Sometimes we get flooded with emails due to false alerts and that can often be distracting to many of us.
  • Thanks to their add-on pricing scheme, it eliminates the need to buy expensive modules straightaway, thus saving money.
Gary Smolyak | TrustRadius Reviewer

Screenshots

Pricing Details

TruView

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TruView Editions & Modules

Additional Pricing Details

Site24x7

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* monitors

Site24x7 Editions & Modules

Edition
Starter$91
Pro$352
Classic$893
Elite$2254
Enterprise$4495
Enterprise Plus Web$8996
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

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