What users are saying about
3 Ratings
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Top Rated
129 Ratings
3 Ratings
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Score 7.5 out of 100

UserTesting

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Top Rated
129 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Newired

Newired is helpful in the on-boarding process for new staff. It does take time to get the system set up properly for all of the different applications that we use on a daily basis, but I believe that overall it cuts down on the time it takes to train people, especially as we are growing a lot and welcoming many new staff members. Some staff members are still reluctant to use it though, or prefer to try to figure things out themselves or speak with a supervisor.
Anonymous | TrustRadius Reviewer

UserTesting

I find UserTesting is great if you are struggling to prove out or establish user research at a company. It is more cost-effective than hiring a full-time UX Researcher and helps speed up the process of testing with users. Before UserTesting we were maybe doing 2-3 tests a quarter and now we do 3-4 a month. It's a flat rate for tests so I do not have to worry about expensing and then getting reimbursed every time I need to run a test. I can run multiple tests a week or even in a day and be charged the same amount
Alex Gardner | TrustRadius Reviewer

Pros

Newired

  • User-friendly interface, even for people who are not so comfortable with new technology
  • Makes the on-boarding process for new staff members more streamlined
  • Helps integrate different types of systems across departments
Anonymous | TrustRadius Reviewer

UserTesting

  • Simple product. Although less features than some key competitors, [UserTesting] centers on its core features and does it well.
  • Relationship management is great. One feels supported. Prior signing with [UserTesting], sales team truly tried to understand our need and showcase their product based on that. Once we were users, tremendous effort were displayed to onboard us and offer support
  • Whether it's using [UserTesting's] panel or our own, there's a lot of flexibility there to find the right audience for our test.
Anonymous | TrustRadius Reviewer

Cons

Newired

  • Some of the systems we use are outdated or customized for us, and these don't interface as well with Newired
  • Sometimes new staff are reluctant to use Newired because it is yet another new application
  • Easier integration with Google systems would be appreciated
Anonymous | TrustRadius Reviewer

UserTesting

  • I wish the interface was not implemented as "pages" where you have to save your work or risk losing it if your connection drops. I would prefer to have my work autosave or use an application I download to my computer.
  • It can sometimes be hard to tell where people are tapping when watching the recording of people using their phone
  • Video clips are very easy to make, but there's no way to rename clips after you save them
Craig Scull | TrustRadius Reviewer

Likelihood to Renew

Newired

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Newired

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.9
Based on 55 answers
Their platform has good UI elements and information is easy to find, especially when it comes to finding templates and setting up tests accordingly. However, there needs to be a bit more [of] a safety net or control when launching tests. This is not given to the user. I would love to cancel or put a test on hold when it's launched.
Zeeshan Ali | TrustRadius Reviewer

Support Rating

Newired

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.6
Based on 64 answers
Support is quick, professional, and always resolves any issue we have. The support team often responds to emails shortly after a request is sent, and we have a dedicated representative that is eager to share new features, help us get the most out of the platform, and even provide resources to help new team members learn how to use it.
Anonymous | TrustRadius Reviewer

Implementation Rating

Newired

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Newired

Newired is the first digital adoption product that we have used, although we did consider other options in the selection process. Newired was competitively priced and we liked the user interface – it seemed easy to use and relatively simple to set up. Overall, we are happy with Newired so far.
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting is by far superior to other competitors. The amount of features and non-limitations is much better than what the competitors have. It's also much more pleasing to look at. Perhaps it's because it is well organized in comparison. It still have some annoying quirks, but much better than what I have seen before.
Anonymous | TrustRadius Reviewer

Return on Investment

Newired

  • Newired has increased capacity by cutting down on the time it takes to train new employees
  • Allowed us to review usage and efficacy of systems
  • Integrate systems across different departments and platforms
Anonymous | TrustRadius Reviewer

UserTesting

  • UserTesting has allowed us to verify hypotheses qualitatively before we make UX changes.
  • UserTesting has also allowed us to verify UX solutions before they go live which allows us to go faster to market.
  • Often following positive UserTesting verbatims has led to increased conversion and free trial rates.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Newired

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 6,480.00*

* per year

Newired Editions & Modules

On-premise Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
SaaS Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
Additional Pricing Details
The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting Editions & Modules

Additional Pricing Details

Add comparison