What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 9 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 1 feature set: Billing and Claims Management
- Office Ally EHR 24/7 ranks higher in 2 feature sets: Patient Scheduling, Medical Security and Privacy
- NextGen Healthcare Clinical Care Solutions (including MediTouch) and Office Ally EHR 24/7 are tied in 1 feature set: Workflow and Scale
Billing and Claims Management

7.8
NextGen Healthcare EHR
78%
5.0
EHR 24/7
50%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
Real-time eligibility verification

7.3
73%
5 Ratings
N/A
0 Ratings
Claims management

9.1
91%
5 Ratings
N/A
0 Ratings
Coding

8.2
82%
5 Ratings
N/A
0 Ratings
Patient billing

7.0
70%
5 Ratings
N/A
0 Ratings
Financial Reporting

7.7
77%
4 Ratings
5.0
50%
1 Rating
Patient Scheduling

8.2
NextGen Healthcare EHR
82%
8.5
EHR 24/7
85%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 4/5 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 4/5 features
Rule-based scheduling

8.0
80%
1 Rating
9.0
90%
1 Rating
Automated appointment reminders

9.2
92%
5 Ratings
8.0
80%
1 Rating
Automated patient check-in

9.0
90%
1 Rating
N/A
0 Ratings
Multi-location support

9.0
90%
1 Rating
N/A
0 Ratings
Calendar interface

5.7
57%
5 Ratings
N/A
0 Ratings
Electronic Medical Records

6.3
NextGen Healthcare EHR
63%
EHR 24/7
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 10/10 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 10/10 features
Charting / document management

8.5
85%
5 Ratings
N/A
0 Ratings
Templates

8.4
84%
5 Ratings
N/A
0 Ratings
Patient portal

6.5
65%
5 Ratings
N/A
0 Ratings
Mobile/tablet support

7.0
70%
4 Ratings
N/A
0 Ratings
Fax integration

7.0
70%
1 Rating
N/A
0 Ratings
Integration with other EMR and PM systems

5.0
50%
5 Ratings
N/A
0 Ratings
Workflow automation

5.0
50%
1 Rating
N/A
0 Ratings
Speech recognition

3.7
37%
4 Ratings
N/A
0 Ratings
Customization

3.8
38%
5 Ratings
N/A
0 Ratings
E-prescribing

8.6
86%
5 Ratings
N/A
0 Ratings
Medical Security and Privacy

7.8
NextGen Healthcare EHR
78%
8.0
EHR 24/7
80%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/4 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/4 features
HIPAA compliance

9.2
92%
10 Ratings
8.0
80%
1 Rating
Role-based permission levels

6.0
60%
1 Rating
8.0
80%
1 Rating
Data backups and redundancy

9.0
90%
1 Rating
N/A
0 Ratings
Local mode / networking failsafe

7.0
70%
1 Rating
N/A
0 Ratings
Workflow and Scale

7.0
NextGen Healthcare EHR
70%
7.0
EHR 24/7
70%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/3 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/3 features
Task tracking

6.0
60%
1 Rating
N/A
0 Ratings
Specialty-specific workflows

6.0
60%
1 Rating
N/A
0 Ratings
Multi-office / multi-physician capabilities

9.1
91%
5 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Office Ally EHR 24/7 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.4
NextGen Healthcare EHR
74%
5 Ratings
8.0
EHR 24/7
80%
1 Rating
Performance

7.0
NextGen Healthcare EHR
70%
2 Ratings
EHR 24/7
N/A
0 Ratings
Support Rating

NextGen Healthcare EHR
N/A
0 Ratings
6.0
EHR 24/7
60%
1 Rating
Likelihood to Recommend
NextGen Healthcare EHR
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesEHR 24/7
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPros
NextGen Healthcare EHR
- Intuitive user interface and ability to access from anywhere.
- Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
- User-friendly graphical user interface and ease of user enrollment.

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employeesEHR 24/7
- Very user friendly - click and add an appointment right on the calendar.
- Able to see the whole office schedule, all doctors, at once.
- Automatic reminders sent at different intervals to remind patients of their upcoming appointments.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesCons
NextGen Healthcare EHR
- I think there's still room for fuller integration of the multiple suites that they offer.
- Optimizing certain templates to provide a more automated feel

Verified User
C-Level Executive in Information Technology
Medical Practice Company, 1001-5000 employeesEHR 24/7
- There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
- It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
- There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPricing Details
NextGen Healthcare EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—EHR 24/7
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Performance
NextGen Healthcare EHR
NextGen Healthcare EHR 7.0
Based on 2 answers
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesEHR 24/7
No score
No answers yet
No answers on this topic
Support Rating
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
EHR 24/7
EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesAlternatives Considered
NextGen Healthcare EHR
I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
Refractive Surgery Counselor
Heaton Eye AssociatesHospital & Health Care, 51-200 employees
EHR 24/7
No answers on this topic
Return on Investment
NextGen Healthcare EHR
No answers on this topic
EHR 24/7
- We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
- We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employees