What users are saying about
7 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

NextGen Healthcare EHR

NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.
Anonymous | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

NextGen Healthcare EHR
7.8
EHR 24/7
5.0
Real-time eligibility verification
NextGen Healthcare EHR
7.2
EHR 24/7
Claims management
NextGen Healthcare EHR
9.0
EHR 24/7
Coding
NextGen Healthcare EHR
8.2
EHR 24/7
Patient billing
NextGen Healthcare EHR
7.1
EHR 24/7
Financial Reporting
NextGen Healthcare EHR
7.7
EHR 24/7
5.0

Patient Scheduling

NextGen Healthcare EHR
8.2
EHR 24/7
8.5
Rule-based scheduling
NextGen Healthcare EHR
8.0
EHR 24/7
9.0
Automated appointment reminders
NextGen Healthcare EHR
9.1
EHR 24/7
8.0
Automated patient check-in
NextGen Healthcare EHR
9.0
EHR 24/7
Multi-location support
NextGen Healthcare EHR
9.0
EHR 24/7
Calendar interface
NextGen Healthcare EHR
5.8
EHR 24/7

Electronic Medical Records

NextGen Healthcare EHR
6.3
EHR 24/7
Charting / document management
NextGen Healthcare EHR
8.4
EHR 24/7
Templates
NextGen Healthcare EHR
8.3
EHR 24/7
Patient portal
NextGen Healthcare EHR
6.5
EHR 24/7
Mobile/tablet support
NextGen Healthcare EHR
6.8
EHR 24/7
Fax integration
NextGen Healthcare EHR
7.0
EHR 24/7
Integration with other EMR and PM systems
NextGen Healthcare EHR
5.2
EHR 24/7
Workflow automation
NextGen Healthcare EHR
5.0
EHR 24/7
Speech recognition
NextGen Healthcare EHR
3.7
EHR 24/7
Customization
NextGen Healthcare EHR
3.9
EHR 24/7
E-prescribing
NextGen Healthcare EHR
8.5
EHR 24/7

Medical Security and Privacy

NextGen Healthcare EHR
7.8
EHR 24/7
8.0
HIPAA compliance
NextGen Healthcare EHR
9.4
EHR 24/7
8.0
Role-based permission levels
NextGen Healthcare EHR
6.0
EHR 24/7
8.0
Data backups and redundancy
NextGen Healthcare EHR
9.0
EHR 24/7
Local mode / networking failsafe
NextGen Healthcare EHR
7.0
EHR 24/7

Workflow and Scale

NextGen Healthcare EHR
7.0
EHR 24/7
7.0
Task tracking
NextGen Healthcare EHR
6.0
EHR 24/7
Specialty-specific workflows
NextGen Healthcare EHR
6.0
EHR 24/7
Multi-office / multi-physician capabilities
NextGen Healthcare EHR
9.0
EHR 24/7
7.0

Pros

NextGen Healthcare EHR

  • Intuitive user interface and ability to access from anywhere.
  • Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
  • User-friendly graphical user interface and ease of user enrollment.
Anonymous | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

NextGen Healthcare EHR

  • I think there's still room for fuller integration of the multiple suites that they offer.
  • Optimizing certain templates to provide a more automated feel
Anonymous | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Performance

NextGen Healthcare EHR

NextGen Healthcare EHR 7.0
Based on 1 answer
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
Anonymous | TrustRadius Reviewer

EHR 24/7

No score
No answers yet
No answers on this topic

Support Rating

NextGen Healthcare EHR

No score
No answers yet
No answers on this topic

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NextGen Healthcare EHR

I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
Homero Flores | TrustRadius Reviewer

EHR 24/7

No answers on this topic

Return on Investment

NextGen Healthcare EHR

No answers on this topic

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Screenshots

EHR 24/7

Pricing Details

NextGen Healthcare EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NextGen Healthcare EHR
7.4
EHR 24/7
8.0

Performance

NextGen Healthcare EHR
7.0
EHR 24/7

Support Rating

NextGen Healthcare EHR
EHR 24/7
6.0

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