NICE Adaptive WFO vs. NICE Uptivity

NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.

Incentivized

I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.

Incentivized

• Great system and easy for project workflow management.
• The optimization through NICE Adaptive WFO tools is amazing and excellent.
• The best and beneficial reports creation software.

Incentivized

• Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
• Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.

Incentivized

• Long term forecasting functionality.
• The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
• Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.

Incentivized

• Receiving support is sometimes hard to get in my experience.
• Other than that, nothing. It does what is says it does!

Incentivized

NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.

Incentivized

I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.

Incentivized

• Effective tool on predictive data analytics creation and the reports are excellent.
• Contacts import and email list management solution.
• Real time data reporting and the project management is very excellent.

Incentivized

• its been the same program we have used since working for KM
• provides a call system for employees to use
• user friendly interface

Incentivized