NICE CXone vs. VQ Online by VereQuest
NICE CXone vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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NICE CXone | VQ Online by VereQuest | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | VQ Online by VereQuest | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | VQ Online by VereQuest | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.7 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | VQ Online by VereQuest | |
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Likelihood to Recommend | NICE Systems | VereQuest Incorporated No answers on this topic |
Pros | NICE Systems | VereQuest Incorporated No answers on this topic |
Cons | NICE Systems | VereQuest Incorporated No answers on this topic |
Likelihood to Renew | NICE Systems | VereQuest Incorporated No answers on this topic |
Usability | NICE Systems | VereQuest Incorporated No answers on this topic |
Reliability and Availability | NICE Systems | VereQuest Incorporated No answers on this topic |
Performance | NICE Systems | VereQuest Incorporated No answers on this topic |
Support Rating | NICE Systems | VereQuest Incorporated No answers on this topic |
In-Person Training | NICE Systems | VereQuest Incorporated No answers on this topic |
Online Training | NICE Systems | VereQuest Incorporated No answers on this topic |
Implementation Rating | NICE Systems | VereQuest Incorporated No answers on this topic |
Alternatives Considered | NICE Systems | VereQuest Incorporated No answers on this topic |
Scalability | NICE Systems | VereQuest Incorporated No answers on this topic |
Return on Investment | NICE Systems | VereQuest Incorporated No answers on this topic |
ScreenShots | NICE CXone Screenshots |