LivePerson CTI Platform (Tenfold) vs. Mattersight Predictive Behavioral Routing (discontinued)
LivePerson CTI Platform (Tenfold) vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | ||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 9.0 (64 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
LivePerson CTI Platform (Tenfold) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | LivePerson | Discontinued Products |
Pros | LivePerson | Discontinued Products |
Cons | LivePerson | Discontinued Products |
Alternatives Considered | LivePerson | Discontinued Products |
Return on Investment | LivePerson | Discontinued Products |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |