What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings

N/A
0 Ratings
Themes

8.0
80%
2 Ratings

N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings

N/A
0 Ratings
Question design help

8.0
80%
2 Ratings

N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings

N/A
0 Ratings
Data export

8.0
80%
2 Ratings

N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings

N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings

N/A
0 Ratings
Analytics

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings

N/A
0 Ratings
Compliance

8.0
80%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- Usersnap for Customer Feedback is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings

8.4
Usersnap for Customer Feedback
84%
2 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings

Usersnap for Customer Feedback
N/A
0 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings

7.0
Usersnap for Customer Feedback
70%
2 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Usersnap for Customer Feedback
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Usersnap for Customer Feedback
- Organize customer feedback.
- Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
- Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Usersnap for Customer Feedback
- When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Pricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usersnap for Customer Feedback
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUsersnap for Customer Feedback
No score
No answers yet
No answers on this topic
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Usersnap for Customer Feedback
Usersnap for Customer Feedback 7.0
Based on 2 answers
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesUsersnap for Customer Feedback
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Usersnap for Customer Feedback
- Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees