What users are saying about
36 Ratings
3 Ratings
36 Ratings
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Score 9 out of 100
3 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

OneSpan Sign

It is an absolute necessity for a large global organization, as there are a lot of documents, invoices, and contracts traveling from one location to another in order to get signed. This entails undue delay, courier expenses, and wastes a lot of paper as well. Also, with clients spanning across the globe, it becomes imperative, as we have seen unfortunate delays affecting productivity happening due to the delay in signature formalities not being completed on time.
Yamini Pandey | TrustRadius Reviewer

Smartwaiver

Smartwaiver is well suited for any service that requires a liability waiver be completed. I appreciate the ease of use when completing the waiver, the reduction in storage both prior and post waiver and the ability to have it in multiple languages. We currently have spanish and french as well on our tablets.
Brina Marcus | TrustRadius Reviewer

Pros

OneSpan Sign

  • Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
  • Customer support is really efficient and well informed
  • It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow
Tapan Jain | TrustRadius Reviewer

Smartwaiver

  • Quick, easy and fast to train new employees on.
  • Customers find it easy to do both in the store and online.
  • You can set the waivers to expire in case there is a rule change, or if it has been too long since they signed before.
  • The waivers expire when a minor turns 18 and will let you know that they need to sign again.
Chris Beckman | TrustRadius Reviewer

Cons

OneSpan Sign

  • One area, usage reports can be improved, where customers can compare and audit easily
  • eSign went through different acquisitions from Silanis, Vasco, and now OneSpan which makes it difficult to reference in our internal documentation
  • Some technical offerings to allow simple integration with different systems
Khalid Jabr | TrustRadius Reviewer

Smartwaiver

  • We accept the waiver in the office once it's been completed. there is sometimes a 2 step process to "accept" the waiver which can be time consuming when you have 20 to accept.
  • the only issue we have is when we have internet issues, but that's not a smartwaiver issue
  • and you can't fix "stupid" - the Smartwaiver process is super simple but people choose not to read or follow simple instructions
Brina Marcus | TrustRadius Reviewer

Likelihood to Renew

OneSpan Sign

OneSpan Sign 8.5
Based on 7 answers
I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.
Anonymous | TrustRadius Reviewer

Smartwaiver

No score
No answers yet
No answers on this topic

Support Rating

OneSpan Sign

OneSpan Sign 8.0
Based on 4 answers
The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.
Yamini Pandey | TrustRadius Reviewer

Smartwaiver

No score
No answers yet
No answers on this topic

Alternatives Considered

OneSpan Sign

DocuSign was probably one of the alternatives but to be honest we just did not evaluate alternatives at all. We were simply happy to integrate easily with an approved (by our financial institution) eSign product. We just moved from the POC to a "That's a go" decision given the fact the "price per volume" was reasonable.
Andre Masson | TrustRadius Reviewer

Smartwaiver

We did a demo of Waiver Forever, but the features and support was better from SmartWaiver
Chris Beckman | TrustRadius Reviewer

Return on Investment

OneSpan Sign

  • It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
  • It has significantly reduced the time that it used to take to open a new account.
Hamza Syed | TrustRadius Reviewer

Smartwaiver

  • reduction in paper purchasing costs
  • reduction in storage space needed for paper waivers
  • having the waiver on file should a guest come back out in less than 7 days, can be easily confirmed by a quick search in Smartwaiver
Brina Marcus | TrustRadius Reviewer

Screenshots

Smartwaiver

Pricing Details

OneSpan Sign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

OneSpan Sign Editions & Modules

On-premise Edition
EnterpriseCall for Pricing
    SaaS Edition
    Free Trial$01
    Professionnal$202
    EnterpriseCall for pricing3
    1. Free for 30 Days
    2. Per User per Month
    3. Contract
    Modules
    Print DriverFree1
    1. Per User per Month
    Additional Pricing Details

    Smartwaiver

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Smartwaiver Editions & Modules

    Additional Pricing Details

    Add comparison