Likelihood to Recommend OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Read full review SendPulse is great if you want to connect with your list on a more personal basis, and making sure that your email reaches your subscriber when it is best for him/her. You can also use the SMS function (though I haven't used it yet). Let's say you have clients and want to send a message to them automatically on their birthday, SendPulse allows you to do that. It allows you to add in specific fields that are relevant to you, in order to customise your messaging as much as you want and need.
Read full review Pros Trans SMS WhatsApp for Business Marketing automation Dashboards Great Customer Success team Read full review One of the best features of this software is its user interface. I found it very intuitive. It has sms feature also which is a great add-on to this software. It has live chat support feature. And I find it very helpful when i find any technical problem. Read full review Cons OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers. The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients. Read full review I like its Drag and Drop function to design e-mailers but it lacks in some functionalities. Foe example when I write two different contents in a same box I need a line to show separation between my contents in the same box but this feature is unavailable in SendPulse. They should include more fonts. Every product or service needs different kind of fonts to make a right impact on customers. With limited option of fonts it restricts user's creativity. It is good to have templates to give users some idea for designing campaigns but here SendPluse has nothing much to offer. They have very limited number of templates. Read full review Likelihood to Renew Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Read full review Because I love how easy and intuitive SendPulse is.
Read full review Usability Infobip gradually introduces things sometimes which is difficult to implement
Read full review I find that overall SendPulse is very intuitive to use and the support is there to help you out in case you don't find how to do what you wish to do. The drag and drop functionalities make it easy to create the newsletters you want. Every field is explained and small tutorials are included to show you how to create a new template, newsletter, etc. which makes it very easy to use.
Read full review Support Rating - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Read full review Every time I contacted the support team with a question or a problem, they were very fast in replying and helping me out solve it. Usually latest within 10 minutes I would receive a first answer, and the problem would get solved on the same day.
Read full review Implementation Rating A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Read full review When implementing SendPulse, it is a good idea to have a transition phase where you still use both systems, in case anything goes wrong.
Read full review Alternatives Considered As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Read full review For SendPulse's price point, I consider their competition to be the likes of
Mailchimp ,
ConstantContact , etc. While SendPulse rates roughly average across the board in all areas, for businesses looking for the cheapest option (which comes with a lack of features/quality),
ConstantContact beats them. For quality/features/value, I'd say
Mailchimp is the best option for small businesses.
Read full review Return on Investment OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution. We are able to provide enterprise level SMS services in a reliable and cost-effective way. Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket. Read full review Tapping NRI clients with this software helps me in generating good revenue in last financial year. I grow my NRI database by 60 in last year. And this software played a major role in doing so. It made brand building very easy among my clients. Read full review ScreenShots