OpenPhone vs. Zello for Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Zello for Work
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work environment.
$8
per month
Pricing
OpenPhoneZello for Work
Editions & Modules
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Business
$6.80
per user/per month
Enterprise
Contact for quote
Offerings
Pricing Offerings
OpenPhoneZello for Work
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$6 per user, per month
Additional DetailsDiscounts available for annual pricing.Zello for Work Hosted subscriptions are pre-paid but eligible for a 15% discount on all annual subscriptions. The Zello for Work Server price is a one time fee, with annual support being the only recurring payment. Support renewal is 20% of the cumulative cost of the server.
More Pricing Information
Community Pulse
OpenPhoneZello for Work
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
OpenPhoneZello for Work
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
OpenPhone
9.2
3 Ratings
12% above category average
Zello for Work
-
Ratings
Hosted PBX9.52 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.63 Ratings00 Ratings
User templates7.32 Ratings00 Ratings
Call reports9.52 Ratings00 Ratings
Directory of employee names10.02 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
OpenPhone
9.1
7 Ratings
8% above category average
Zello for Work
-
Ratings
Answering rules8.34 Ratings00 Ratings
Call recording10.06 Ratings00 Ratings
Call park8.33 Ratings00 Ratings
Call screening9.85 Ratings00 Ratings
Message alerts9.15 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
OpenPhone
9.8
8 Ratings
17% above category average
Zello for Work
-
Ratings
Audio conferencing9.63 Ratings00 Ratings
Instant messaging10.08 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
OpenPhone
9.5
8 Ratings
13% above category average
Zello for Work
-
Ratings
Mobile app for iOS9.58 Ratings00 Ratings
Mobile app for Android9.43 Ratings00 Ratings
Best Alternatives
OpenPhoneZello for Work
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenPhoneZello for Work
Likelihood to Recommend
9.3
(8 ratings)
-
(0 ratings)
User Testimonials
OpenPhoneZello for Work
Likelihood to Recommend
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Zello Inc
No answers on this topic
Pros
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Zello Inc
No answers on this topic
Cons
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Zello Inc
No answers on this topic
Alternatives Considered
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Zello Inc
No answers on this topic
Return on Investment
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
Zello Inc
No answers on this topic
ScreenShots

Zello for Work Screenshots

Screenshot of Zello's large push-to-talk button is user friendly for everyone. Users can also send photos or text enabled Call Alerts.Screenshot of Live user presence tells you who's available or busy.Screenshot of Speak to multiple people at a time using Zello Channels. Different types of channels allow you to turn them on/off.Screenshot of Replay messages easily with Zello History. You can also read your Call Alerts and view photos.Screenshot of Zello for Work lets you create users/channels, modify client settings, listen to Cloud History, and deploy applications from a centralized management console.Screenshot of Choose who users can listen and speak to with User Roles. You can create a channel where drivers don't have to hear each other to reduce the noise while they are driving!