Oracle Analytics Server vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Analytics Server
Score 8.6 out of 10
N/A
Oracle Analytics Server, replacing the former Oracle BI Foundation Suite is a business intelligence reporting and analytics platform. It provides users with a series of integrated tools for ad-hoc query and analysis, dashboard and scorecard creation, enterprise reporting, mobile analytics, multidimensional OLAP, and predictive analytics.N/A
Zendesk Explore
Score 7.7 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
Oracle Analytics ServerZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Analytics ServerZendesk Explore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing.
More Pricing Information
Community Pulse
Oracle Analytics ServerZendesk Explore
Top Pros
Top Cons
Features
Oracle Analytics ServerZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Oracle Analytics Server
8.4
38 Ratings
4% above category average
Zendesk Explore
8.7
5 Ratings
8% above category average
Pixel Perfect reports8.934 Ratings8.42 Ratings
Customizable dashboards9.237 Ratings10.05 Ratings
Report Formatting Templates7.138 Ratings7.63 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Oracle Analytics Server
8.2
38 Ratings
3% above category average
Zendesk Explore
9.9
5 Ratings
21% above category average
Drill-down analysis8.437 Ratings10.05 Ratings
Formatting capabilities8.038 Ratings10.05 Ratings
Integration with R or other statistical packages7.124 Ratings10.02 Ratings
Report sharing and collaboration9.237 Ratings9.65 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Oracle Analytics Server
9.1
38 Ratings
10% above category average
Zendesk Explore
6.8
5 Ratings
20% below category average
Publish to Web8.632 Ratings7.03 Ratings
Publish to PDF9.238 Ratings8.84 Ratings
Report Versioning9.030 Ratings4.01 Ratings
Report Delivery Scheduling9.836 Ratings7.64 Ratings
Delivery to Remote Servers8.618 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Oracle Analytics Server
8.5
37 Ratings
5% above category average
Zendesk Explore
9.6
3 Ratings
17% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)9.036 Ratings10.03 Ratings
Location Analytics / Geographic Visualization8.432 Ratings9.43 Ratings
Predictive Analytics8.027 Ratings9.42 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Oracle Analytics Server
8.8
38 Ratings
3% above category average
Zendesk Explore
9.2
5 Ratings
8% above category average
Multi-User Support (named login)9.238 Ratings10.04 Ratings
Role-Based Security Model8.238 Ratings8.85 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.537 Ratings9.44 Ratings
Single Sign-On (SSO)9.321 Ratings8.45 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Oracle Analytics Server
7.3
30 Ratings
8% below category average
Zendesk Explore
5.8
3 Ratings
30% below category average
Responsive Design for Web Access6.730 Ratings7.01 Ratings
Mobile Application7.352 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile7.428 Ratings4.63 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Oracle Analytics Server
7.7
18 Ratings
2% below category average
Zendesk Explore
10.0
1 Ratings
24% above category average
REST API7.815 Ratings10.01 Ratings
Javascript API9.016 Ratings00 Ratings
iFrames6.614 Ratings00 Ratings
Java API9.715 Ratings00 Ratings
Themeable User Interface (UI)7.114 Ratings00 Ratings
Customizable Platform (Open Source)5.913 Ratings00 Ratings
Best Alternatives
Oracle Analytics ServerZendesk Explore
Small Businesses
Cyfe
Cyfe
Score 8.8 out of 10
Cyfe
Cyfe
Score 8.8 out of 10
Medium-sized Companies
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.6 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.6 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.6 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Analytics ServerZendesk Explore
Likelihood to Recommend
9.2
(45 ratings)
6.0
(5 ratings)
Likelihood to Renew
9.1
(8 ratings)
-
(0 ratings)
Usability
9.1
(2 ratings)
10.0
(2 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
10.0
(2 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(5 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle Analytics ServerZendesk Explore
Likelihood to Recommend
Oracle
The entire deployment and configuration stage was easy and it was accessible across the organization in a matter of days. Oracle Analytics Server being a cloud-based solution helped right from Input of Bulk Data to Info preparation, Data cleaning, and finally Data Modeling. Everything was visual and the Help Wizard was very intuitive.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Oracle
  • Oracle helps with easy customization of reports.
  • It helps with the creation of dashboards and the integration of different data sources.
  • Oracle BI was a package used for multiple users across our organization - publishing and distributing reports was a breeze.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Oracle
  • More AI but with human back up.
  • Less mumbo jumbo so even IT guys/gals can more easily work.
  • More statistics (math) and orientation for those not familiar with it.
  • More live as well as virtual (live) show casing of real situations in business.
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Zendesk
  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
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Likelihood to Renew
Oracle
Scalability and rich integration capabilities. In the future, if we go with Hyperion for the Financial Consolidation and planning purposes -BI integration with Hyperion is going to be much simpler as it has native interface connectivity and even integration capabilities with well known CRM products (Siebel) and ERP Products (Oracle EBS, Peoplesoft, SAP) is going to be easy and straight forward.
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Zendesk
No answers on this topic
Usability
Oracle
For me or a staff memeber that uses it frequently, its usability is sufficient. However newbies could have a few issues but find their workflow
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Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Reliability and Availability
Oracle
No problems, it's that simple.
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Zendesk
No answers on this topic
Performance
Oracle
Other than anomalies or expected quirks, there were never any earth-shattering delays.
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Zendesk
No answers on this topic
Support Rating
Oracle
It's fast, efficient and easy to work with. Scheduling could help when planning out a day however overall it's a big plus when rolling out and supporting Oracle.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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In-Person Training
Oracle
Oracle University offers very in-depth training.
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Zendesk
No answers on this topic
Online Training
Oracle
It was a private training site.
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Zendesk
No answers on this topic
Implementation Rating
Oracle
A properly implemented Endeca solution performs extremely well on the largest of datasets and it positions your organization to immediately achieve your ROI.
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Zendesk
No answers on this topic
Alternatives Considered
Oracle
Oracle BI works pretty well and has been well acknowledged and appreciated by the business users and power users who develop reports and dashboards. Compared to other tools, Oracle BI object development is easier and has a quick turnout. Using Oracle BI with Essbase and Oracle Exadata db, we believe the performance rendering data is quite good. We are using MicroStrategy as well almost equally, but for critical reporting needs considering the back end is Oracle and Oracle Financial Services Analytical Applications (OFSAA) we have chosen OBIEE.
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Zendesk
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
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Scalability
Oracle
We have seen the results of this in our initial research and are not surprised that Oracle does this like it does soo many other things in this area, so well.
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Zendesk
No answers on this topic
Return on Investment
Oracle
  • We've used OBIEE (or it's previous named product) for over 13 years and it's still the most used tool for BI by the business.
  • We moved our largest business system off of Business Object into OBI so we could gain improved performance, reliability, and easier management of metadata.
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Zendesk
  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
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ScreenShots