Oracle Cloud Platform vs. Zendesk Sunshine

We had been slowly implementing Oracle products to replace several existing systems and so we needed a platform that would work to integrate across all of these solutions. Our company is fairly large and we work with a variety of clients and vendors as well. We needed an easier way for everyone to access information and discuss what data and future integration were most appropriate.

Incentivized

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Oracle Cloud Platform can provide consistent latency guarantees in multiple geographics.
• It works well with Oracle Database that is being used as the primary database without the need for custom configuration.
• Oracle Cloud Platform has reasonable customization options to fine-tune it for workloads that require very low latency for events/transactions.

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

Incentivized

• Going with any Oracle Cloud Platform Solution for BI Implementation, I would prefer a strong/powerful Oracle tool to push data in Oracle Cloud Datawarehouse.
• There are chances of overage charges on using the Oracle Cloud Platform, if you choose to implement any services with non-allocated core CPU. So expect to give some alert before even allowing to implement any service with not allocated core CPU or remove the displaying of non-allocated CPUs for users.
• It can allow options where Oracle Cloud storage container username password as never expired.

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

If you already have considerable Oracle licenses, then Oracle Cloud Platform is the best option. If most of your applications and needs are Windows-based, then Microsoft Azure is the best choice. Google GCP is on par with Oracle Cloud Platform in various features, including global reach. Cisco Hybrid Cloud Platform is an excellent choice if you have some interesting network requirements for the application to be deployed.

• I only used the trial version, but I liked the rich UI experience. It was easy to understand. I liked the fact that there are a lot of apps in the app store. A lot of brands use Oracle which leads to trust. It's also scalable.
• As a consultant, this is something I can recommend to my customers over Amazon AWS Cloud because it has the built-in security that you don't have to buy separately.
• Easy to integrate. My clients are looking for a one-stop ecosystem that can be used for everything including HR, Security, Analytics, Dashboards, and user experience. This saves me time as a consultant as well.

Incentivized

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized