189 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM
7.7
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
8.2
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Soffront CRM
7.3
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Soffront CRM
7.3
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Soffront CRM
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Soffront CRM
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Soffront CRM
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Soffront CRM
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Soffront CRM
8.2

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM
7.3
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM
7.3
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM
7.3

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Soffront CRM
8.6
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Soffront CRM
8.2
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM
9.1

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Soffront CRM
7.7
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Soffront CRM
8.2
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
7.3

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Soffront CRM
8.2
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
7.3
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Soffront CRM
8.2
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Soffront CRM
9.1

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Soffront CRM
9.1
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Soffront CRM
9.1
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Soffront CRM
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Soffront CRM
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Soffront CRM

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Soffront CRM
7.3
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Soffront CRM
6.4
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
8.2

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM
5.9
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM
6.4
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM
5.5

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Soffront CRM
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Soffront CRM
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Soffront CRM
5.5
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Soffront CRM
5.5

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Soffront CRM
7.3

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Soffront CRM

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Soffront CRM

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Soffront CRM

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Soffront CRM

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Soffront CRM

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Soffront CRM

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