Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Pure Chat by Ruby | Score8.6 out of 10 | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
Zoho SalesIQ | Score9.7 out of 10 | N/A | Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website… | $0 per month per user |
| Pure Chat by Ruby | Zoho SalesIQ | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Pure Chat by Ruby | Zoho SalesIQ | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 89% Would buy again 8 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 89% Delivers good value for the price 8 Answers | |
| Happy with the feature set | ||
No answers on this topic | 89% Happy with the feature set 8 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 89% Lived up to sales and marketing promises 8 Answers | |
| Implementation went as expected | ||
No answers on this topic | 88% Implementation went as expected 7 Answers | |
| Pure Chat by Ruby | Zoho SalesIQ | |
|---|---|---|
| Small Businesses | Olark Score10 out of 10 | Olark Score10 out of 10 |
| Medium-sized Companies | Zoho SalesIQ Score9.7 out of 10 | LiveChat Score6.8 out of 10 |
| Enterprises | Genesys DX (discontinued) Score10 out of 10 | Genesys DX (discontinued) Score10 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Pure Chat by Ruby | Zoho SalesIQ | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 10.0 |
| Pure Chat by Ruby | Zoho SalesIQ | |
|---|---|---|
| Likelihood to Recommend |
|
|
| Pros |
|
|
| Cons |
|
|
| Alternatives Considered |
|
|
| Return on Investment |
|
|
| ScreenShots | Zoho SalesIQ Screenshots |