Likelihood to Recommend LaaS IaaS PaaS CRaaS Training DevOps DevSecOps Demo Portals TaaS Almost any workflow and any infrastructure are supported.
Read full review We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Read full review Pros Self service single pane of glass for any workflow and infrastructure Complete lifecycle management of your workflow and infrastructure Vendor agnostic cloud, service, application, appliance support Read full review Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made. Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency. Parent/Child account hierarchy exists which is helpful. Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts. Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform. Read full review Cons Requires SME to get the full ROI first year Requires a culture change for Agile Automation Price could be less (not cheap) Read full review Can be cumbersome: takes multiple clicks to get where you need to go Lightning is slower than original Salesforce, and it is very noticeable The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it Read full review Usability This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Read full review Support Rating The tool can automate almost any workflow and infrastructure consumption. It has state of the art develop and support with great online training, online full manual set, and a comprehensive support team and network of SIs/VARS that are very qualified.
Read full review Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Read full review Alternatives Considered VMware is too hard to use, too expensive to support, and not a full lifecycle tool for workflows and Infrastructure (no support of physical either). AWS or Azure or Google solutions are good if you are only in the cloud and only using their tools. Not good if you have on-prem or non-Cloud based tools/infrastructure. Build it yourself automation frameworks can be good for people with unlimited funds, but they are not the best way to go and missing many capabilities typically.
Read full review We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Read full review Return on Investment Our customers have an average ROI of less than 6 months. Our customers renew their maintenance almost 100% of the time. It has allowed us to build specific solutions across many use cases enabling us to profit. Read full review Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions. Tracking of current jobs and relating them to past jobs is very useful. More efficient use of Sales Reps time. Sales Managers have good visibility into how their people are working. Read full review ScreenShots Quali CloudShell Screenshots