Qualifacts Insync vs. VCDoctor

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!

VCDoctor is the perfect software to manage your healthcare operations but not suitable for emergency treatment.

• Easy launch from the scheduler to all aspects of patient chart
• Smooth processes from check-in to accounts receivable
• Individualized support, especially on the RCM side with Account Managers
• User-friendly interface and excellent email/phone support
• Ability to customize with the Implementation team
• On-site training - so very helpful!

• HIPPA: VCDoctor is strictly under the guidelines of HIPPA to secure patient details and brings trust to each other by ensuring that information is encrypted.
• Remote treatment plans.
• This allows patients sitting in the remote places to have a better health treatment on time Via VCDoctor.
• Practice management.
• This feature helps in case management and helps in assigning the roles and responsibilities to practicers.
• E-prescription.
• This feature allows the doctor to prescribe proper medication and helps patients in maintaining the past medication.

• We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
• We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package

• Onsite office: If they could have a office or team in UK, it would be an added advantage.
• Multi layer
• Features are almost good, as the team is always open to adding functionalities as per requirement.

We are shopping for a replacement software now.

We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.

NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!

Before VCDoctor, I was using Practice Fusion for the last 3.5 years. I came across with this product through reference and I initially started VCDoctor as a pilot/trial version

• We love the ease of use, it really creates a smooth process between departments.
• We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
• The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.

Incentivized

• It's good to start with a software like VCdoctor to enter into the competitive industry.
• VcCDoctor helps us to save our time.
• Increase productivity.