RedHorse CRM vs. Vtiger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RedHorse CRM
Score 8.0 out of 10
Small Businesses (1-50 employees)
RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.
$9
Per Seat per Month
Vtiger
Score 8.3 out of 10
N/A
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.
$28
per month per user
Pricing
RedHorse CRMVtiger
Editions & Modules
RedHorse CRM Core Edition
$9
Per Seat per Month
RedHorse Mobile
$10
Per Seat per Month
RedHorse CRM Essential Edition
$29
Per Seat per Month
RedHorse CRM Complete Edition
$44
Per Seat per Month
One Professional - Single App
$28
per month per user
One Professional - Standard
$42
per month per user
One Enterprise - Single App
$42
per month per user
One Enterprise - Standard
$58
per month per user
Offerings
Pricing Offerings
RedHorse CRMVtiger
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$895 per 5 users$10 / user / month
Additional DetailsEach edition is available as a perpetual license.Discounts are provided for both annual subscriptions, and for high volume users.
More Pricing Information
Features
RedHorse CRMVtiger
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
RedHorse CRM
9.1
1 Ratings
17% above category average
Vtiger
10.0
8 Ratings
26% above category average
Customer data management / contact management9.11 Ratings10.08 Ratings
Workflow management9.11 Ratings10.08 Ratings
Territory management9.11 Ratings00 Ratings
Opportunity management9.11 Ratings10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)9.11 Ratings10.08 Ratings
Contract management9.11 Ratings10.06 Ratings
Quote & order management9.11 Ratings10.06 Ratings
Interaction tracking9.11 Ratings10.06 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
RedHorse CRM
8.2
1 Ratings
8% above category average
Vtiger
9.5
6 Ratings
23% above category average
Case management9.11 Ratings10.06 Ratings
Call center management6.41 Ratings00 Ratings
Help desk management9.11 Ratings9.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
RedHorse CRM
8.6
1 Ratings
13% above category average
Vtiger
10.0
6 Ratings
28% above category average
Lead management8.21 Ratings10.06 Ratings
Email marketing9.11 Ratings10.06 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
RedHorse CRM
9.1
1 Ratings
18% above category average
Vtiger
10.0
8 Ratings
27% above category average
Task management9.11 Ratings10.06 Ratings
Billing and invoicing management9.11 Ratings10.07 Ratings
Reporting9.11 Ratings10.07 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
RedHorse CRM
7.3
1 Ratings
5% below category average
Vtiger
9.7
7 Ratings
23% above category average
Forecasting8.21 Ratings10.06 Ratings
Pipeline visualization4.51 Ratings10.06 Ratings
Customizable reports9.11 Ratings9.07 Ratings
Customization
Comparison of Customization features of Product A and Product B
RedHorse CRM
8.6
1 Ratings
13% above category average
Vtiger
9.3
8 Ratings
21% above category average
Custom fields9.11 Ratings9.08 Ratings
Custom objects9.11 Ratings10.07 Ratings
Scripting environment9.11 Ratings00 Ratings
API for custom integration7.31 Ratings9.06 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
RedHorse CRM
6.4
1 Ratings
14% below category average
Vtiger
10.0
5 Ratings
31% above category average
Social data6.41 Ratings00 Ratings
Social engagement6.41 Ratings10.05 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
RedHorse CRM
6.8
1 Ratings
6% below category average
Vtiger
-
Ratings
Marketing automation9.11 Ratings00 Ratings
Compensation management4.51 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
RedHorse CRM
7.3
1 Ratings
2% below category average
Vtiger
5.0
5 Ratings
40% below category average
Mobile access7.31 Ratings5.05 Ratings
Security
Comparison of Security features of Product A and Product B
RedHorse CRM
9.1
1 Ratings
9% above category average
Vtiger
9.0
8 Ratings
8% above category average
Role-based user permissions9.11 Ratings9.08 Ratings
Best Alternatives
RedHorse CRMVtiger
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RedHorse CRMVtiger
Likelihood to Recommend
9.1
(1 ratings)
10.0
(8 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
RedHorse CRMVtiger
Likelihood to Recommend
RedHorse Systems
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Read full review
Vtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Read full review
Pros
RedHorse Systems
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Read full review
Vtiger
  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review
Cons
RedHorse Systems
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Read full review
Vtiger
  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review
Usability
RedHorse Systems
No answers on this topic
Vtiger
I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
Read full review
Support Rating
RedHorse Systems
No answers on this topic
Vtiger
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Read full review
Alternatives Considered
RedHorse Systems
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
Read full review
Vtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Read full review
Return on Investment
RedHorse Systems
  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Read full review
Vtiger
  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Read full review
ScreenShots

RedHorse CRM Screenshots

Screenshot of RedHorse can manage your calendar for you, including scheduling for multiple users and multiple contacts.Screenshot of View, add, edit, call, email, map. Manage all of your accounts and contacts. Search your contact list or use Favorites.

Vtiger Screenshots

Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger