Redwood Finance Automation vs. Tipalti

I have used Redwood Finance Automation for all of these scenarios: transform and prepare the journal entries, SAP document posting, reversals, attachments, job status, error notifications, live tracking, error handlers, resubmission, data transformation, chain diagram of the robotic process development, can use multiple systems, merging, group, Excel conversion, and data storage. Difficulty in REL expressions to use in development for non-IT users. Data transformation requires many steps to add or delete the columns and it has some limitations.

Signing up new vendors for the coming year, we were able to promote to Tipalti’s quick payment system for our contractors. We walked them through setting up an account and it was very easy to send each vendor a link to the sign-up page. We were able to keep in contact with our contractors on the status of payments and easily find the information. Ability to offer faster payments was well received and a vast improvement over last year. I like the fact that each vendor can go in and set up their own account. That way they can view the status of their invoices and retrieve their payment information

• It helps through processes standarization
• Implementation of SOX controls
• Takes over more repetitive and time-consuming activities to focus on added value ones

Incentivized

• Tipalti simplifies the vendor payment process on our end. We send one wire to Tipalti and they send out from there based on the vendor registration, instead of our AP having to manage and process multiple types of payments.
• Tipalti enhances the security around payment details and vendor registrations. It's critical nowadays to protect banking details, and Tipalti puts the onus on the vendor to manage and secure their details instead of us bearing the burden for managing their remittance.
• Tipalti simplifies the bill processing time and effort. Our AP can go into the bills pending review and simply go down the list for final touches and send for approval, rather than having to go gather from various emails/locations and do the entire process by hand.

Incentivized

• Business users are not able to understand the errors without IT knowledge
• Better to have more features in data transformer (like Excel Pivot)
• Train all types of users on basic REL expression language to use in development

• They have shut down payments on key vendors who had attempted to update their address. I would rather they notify us so we can resolve with the vendor without delaying payments.
• Many of the notifications we get do not include the vendor number. This leads us to have to get in touch with the vendor just to obtain a vendor ID before taking the notice any further.
• There can be delays up to half hour from the time we wire funds to our Tipalti account and when they become available to use. They have an early deadline, 11 PST that requires some accommodation to get payments out on time.

Tipalti developed a workflow us that has improved our efficiency in onboarding vendors and processing payments. They also ensure that we have all the required tax forms from the vendor before a payment goes out.

The payment system is not so great right now. On the other hand, I don't think Tipalti is good for us to take care of customers in Asia, Middle East or Europe. It's only good for Customer in North American right now.

Tipalti has always been responsive to our questions and concerns.

No issues here. Generally has been pretty fast.

Since I also work in customer support, I often have to contact Tipalti's team with questions from our users. Tipalti's support team has always been exceptionally helpful and it was a pleasure to communicate with them. I have always received prompt responses to any inquiries and they are excellent at solving our customers' issues within a short time

Incentivized

Tipalti provides great How to online guide

Implementation went smooth as we used and tested everything in the sandbox first

It is very well integrated on SAP enviroments.

Incentivized

I've previously used an SAP platform for AP functionality. SAP has great reports that can be downloaded, but the function in the application can be very bulky and slow or in short a bad UI. Tipalti has an incredible UI that enables the users to make all edits right in the platform instead of taking analysis offline to an excel file.

Incentivized

I did not make the decision to purchase this product.

We were given the option of only one integration.

• We have removed the robot from user in terms of people transformation
• Time saving especially at month end to review the financials
• We have identified more improvement opportunities with RFA as per the available features

• We have taken away the manual process of sending out payments via various methods (PayPal, wires, checks, ACH, etc.) ourselves and now just send the bill directly to Tipalti which handles all the payments. This saves employees' time.
• The onboarding process is much more streamlined since Tipalti collects all of the tax form information.
• Our clients appreciate the transparency of the processing fee costs and getting emails when payments are sent.
• Better security for our clients as they get an email alert when there are changes to the account and sensitive information is kept secure.

Incentivized