What users are saying about
This review does not include a rating.
2 Ratings
This review does not include a rating.
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

refbase

No answers on this topic

SupportBee

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Matt Heerema | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

refbase
SupportBee
9.2
Organize and prioritize service tickets
refbase
SupportBee
10.0
Expert directory
refbase
SupportBee
10.0
Subscription-based notifications
refbase
SupportBee
7.0
ITSM collaboration and documentation
refbase
SupportBee
8.0
Ticket creation and submission
refbase
SupportBee
10.0
Ticket response
refbase
SupportBee
10.0

Self Help Community

refbase
SupportBee
6.0
External knowledge base
refbase
SupportBee
6.0

Multi-Channel Help

refbase
SupportBee
8.0
Customer portal
refbase
SupportBee
4.0
Email support
refbase
SupportBee
10.0
Help Desk CRM integration
refbase
SupportBee
10.0

Pros

refbase

No answers on this topic

SupportBee

  • Filters requests by client.
  • Keep track of how much "traffic" that client is causing.
Anonymous | TrustRadius Reviewer

Cons

refbase

No answers on this topic

SupportBee

  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
Matt Heerema | TrustRadius Reviewer

Support Rating

refbase

No score
No answers yet
No answers on this topic

SupportBee

SupportBee 7.0
Based on 1 answer
I haven't had to deal with support issues much, other than someone within our own company helping.
Anonymous | TrustRadius Reviewer

Alternatives Considered

refbase

No answers on this topic

SupportBee

SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Matt Heerema | TrustRadius Reviewer

Return on Investment

refbase

No answers on this topic

SupportBee

  • Helps ensure client requests don't go unhandled - invaluable.
  • Helps ensure priority clients get priority handled.
Anonymous | TrustRadius Reviewer

Pricing Details

refbase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SupportBee

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

refbase
SupportBee
8.0

Support Rating

refbase
SupportBee
7.0

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