Likelihood to Recommend This platform is of great help for any type of company regardless of its size and number of products or services that can be offered in the market, Revuze will build a better dynamic to respond to your customers and understand the profitability of your products and the rate of consumption , we recommend it for the effectiveness of its mission.
Read full review Overall product works well but is no longer price competitive compared to others. It also is not as feature rich as its competitors any more. It was one of the first to market which was great but has not done much improvements since. Would love to see ability to measure project CSAT and other integrations.
Read full review Pros Gives product related data from various websites and customers reviews and surveys. Classifies and organize the data in to the format as per business needs. Collects customer sentiment, satisfaction or dissatisfaction, and competition in the market. Helps the business to manage their products, and offers and accordingly can change market strategies. Helps businesses to take decisions based on market research. Read full review Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients. SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done! SmileBack makes it easy to search and filter by the client or by tech (agent) or date range. Read full review Cons Industries which they are focusing is limited UI is not much impressive Read full review Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer! Read full review Usability Its a simple product to use but could use enhancements in the reporting sections by adding the same filters that are available on other screens.
Read full review Support Rating Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own!
Read full review Alternatives Considered Revuze is customer friendly cloud base analytic software which can give reliable data from various websites and platforms. Some findings and statistical tools are better and well elaborated in the reviews than other software. On top of that, pricing and customer support are also good. Revuze is good at dashboards and maintaining the overall quality of output data.
Read full review SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
Read full review Return on Investment I really like it every time that this program already has the right answers and all the necessary information for each of the customers who ask about our products. Revuze stands out for being the main program for text analysis and the sample of each one of the data, the interface helps a lot to have a better performance with this software. Read full review We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it. Read full review ScreenShots