Salesforce Lightning Platform vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Lightning Platform
Score 8.2 out of 10
N/A
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
$25
Per User Per Month
SAP Commerce Cloud
Score 8.4 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
Salesforce Lightning PlatformSAP Commerce Cloud
Editions & Modules
Starter
$25.00
Per User Per Month
Plus
$100.00
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Lightning PlatformSAP Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Lightning PlatformSAP Commerce Cloud
Top Pros
Top Cons
Features
Salesforce Lightning PlatformSAP Commerce Cloud
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
Salesforce Lightning Platform
7.9
38 Ratings
2% below category average
SAP Commerce Cloud
-
Ratings
Ease of building user interfaces6.038 Ratings00 Ratings
Scalability9.136 Ratings00 Ratings
Platform management overhead8.332 Ratings00 Ratings
Workflow engine capability7.534 Ratings00 Ratings
Platform access control9.135 Ratings00 Ratings
Services-enabled integration9.235 Ratings00 Ratings
Development environment creation7.832 Ratings00 Ratings
Development environment replication7.330 Ratings00 Ratings
Issue monitoring and notification7.033 Ratings00 Ratings
Issue recovery7.630 Ratings00 Ratings
Upgrades and platform fixes8.035 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Lightning Platform
-
Ratings
SAP Commerce Cloud
8.2
68 Ratings
6% above category average
Product catalog & listings00 Ratings8.464 Ratings
Product management00 Ratings8.965 Ratings
Bulk product upload00 Ratings8.662 Ratings
Branding00 Ratings8.162 Ratings
Mobile storefront00 Ratings8.060 Ratings
Product variations00 Ratings8.360 Ratings
Website integration00 Ratings8.364 Ratings
Visual customization00 Ratings7.761 Ratings
CMS00 Ratings7.461 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Lightning Platform
-
Ratings
SAP Commerce Cloud
8.1
62 Ratings
5% above category average
Abandoned cart recovery00 Ratings8.014 Ratings
Checkout user experience00 Ratings8.261 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Lightning Platform
-
Ratings
SAP Commerce Cloud
8.2
54 Ratings
2% below category average
eCommerce security00 Ratings8.254 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Lightning Platform
-
Ratings
SAP Commerce Cloud
7.8
61 Ratings
2% above category average
Promotions & discounts00 Ratings7.760 Ratings
Personalized recommendations00 Ratings8.254 Ratings
SEO00 Ratings7.452 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Lightning Platform
-
Ratings
SAP Commerce Cloud
9.0
62 Ratings
12% above category average
Multi-site management00 Ratings8.658 Ratings
Order processing00 Ratings9.359 Ratings
Inventory management00 Ratings9.354 Ratings
Shipping00 Ratings8.955 Ratings
Custom functionality00 Ratings8.859 Ratings
Best Alternatives
Salesforce Lightning PlatformSAP Commerce Cloud
Small Businesses
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.2 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Lightning PlatformSAP Commerce Cloud
Likelihood to Recommend
8.6
(38 ratings)
8.6
(70 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
8.0
(3 ratings)
6.4
(3 ratings)
Support Rating
8.1
(15 ratings)
10.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
9.1
(48 ratings)
Product Scalability
-
(0 ratings)
9.2
(48 ratings)
User Testimonials
Salesforce Lightning PlatformSAP Commerce Cloud
Likelihood to Recommend
Salesforce
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
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SAP
SAP commerce cloud helps greatly with inventory tracking. It also helps cut down on code issues when special codes are added to the site. The ease of inventory and reorder is a time saver. Month end is easier than it was before using the platform. It is suitable for b2b applications.
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Pros
Salesforce
  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Read full review
SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
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Cons
Salesforce
  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
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SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
Read full review
Likelihood to Renew
Salesforce
No answers on this topic
SAP
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Read full review
Usability
Salesforce
Salesforce Lightning Platform can have a pretty easy to use platform, depending on how the CRM has been set up. It is up to the organization on which fields are available and the overall guidelines on how data should be entered. However, if the Salesforce Lightning Platform environment has been setup for optional use, new users should be able to pick it up quickly.
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SAP
So far, we are happy with the overall implementation using SAP Commerce Cloud, right from on-boarding and hand holding us during the implementation phase, reviewing the production release plan and the suggestions from SAP. As we grow and would like to build functionalities much faster, we except SAP Commerce Cloud to focus and implement on areas like Headless, improvements in PIM, enhancing the content management capabilities etc.,
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Support Rating
Salesforce
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
Salesforce
No answers on this topic
SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
Salesforce
We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
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SAP
SAP Commerce Cloud stands out due to its robust customization options, scalability, and omnichannel capabilities, allowing us to tailor experiences across various touchpoints seamlessly. We selected it because of its proven track record in handling complex e-commerce needs, aligning perfectly with our goal to provide a highly personalized and scalable online shopping experience.
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Scalability
Salesforce
No answers on this topic
SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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Return on Investment
Salesforce
  • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
  • Tracking of current jobs and relating them to past jobs is very useful.
  • More efficient use of Sales Reps time.
  • Sales Managers have good visibility into how their people are working.
Read full review
SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
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ScreenShots

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts