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506 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)

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506 Ratings
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Score 8.3 out of 100
90 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Salesforce Lightning Platform (formerly Salesforce App Cloud)

To be quite honest, if we did not have Salesforce Lightning as our platform to store all of our data we would be in some serious trouble. It is well suited for storing competitor data and notes from the sales rep. I've used this now for over 4+ years. Most of the sales are staying organized. This platform allows you to do so. The more time you put into building our your pages in your territory of your customers, the more prepared you will be for your next call or in person meeting.
Simon Vargas | TrustRadius Reviewer

SAP Commerce Cloud

Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
SAP Commerce Cloud
Ease of building user interfaces
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
SAP Commerce Cloud
Scalability
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
SAP Commerce Cloud
Platform management overhead
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
SAP Commerce Cloud
Workflow engine capability
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
SAP Commerce Cloud
Platform access control
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
SAP Commerce Cloud
Services-enabled integration
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
SAP Commerce Cloud
Development environment creation
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
SAP Commerce Cloud
Development environment replication
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
SAP Commerce Cloud
Issue monitoring and notification
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
SAP Commerce Cloud
Issue recovery
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
SAP Commerce Cloud
Upgrades and platform fixes
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
SAP Commerce Cloud

Online Storefront

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.1
Product catalog & listings
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.4
Product management
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.6
Bulk product upload
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.9
Branding
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.7
Mobile storefront
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.3
Product variations
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.7
Website integration
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.4
Visual customization
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.6
CMS
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.5

Online Shopping Cart

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.9
Abandoned cart recovery
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
9.3
Checkout user experience
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.4

Online Payment System

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
9.1
eCommerce security
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
9.1

eCommerce Marketing

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.1
Promotions & discounts
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.9
Personalized recommendations
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.9
SEO
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.4

eCommerce Business Management

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.4
Multi-site management
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
9.1
Order processing
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.9
Inventory management
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.7
Shipping
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.2
Custom functionality
Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
7.3

Pros

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Likelihood to Renew

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Usability

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
Based on 2 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.2
Based on 20 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 8.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Salesforce Lightning Platform (formerly Salesforce App Cloud)

I think Salesforce has the most powerful developer engine - I have yet to need a module that I couldn't create (maybe with help). I probably could have made the others work but Salesforce, in my opinion, made it the easiest. Salesforce is reliable and established as well so you're not taking any risks from that perspective.
Joseph Lemos | TrustRadius Reviewer

SAP Commerce Cloud

having all these alternative or similar eCommerce clouds, SAP is more professional, the best in the market, and a reliable one. We are evaluating this software on its credibility, performance, capabilities, AI-powered site search solution, B2B & B3C implementation, performance tuning services, cloud managed services, test automation framework, and mobile application.
Fazal Gilani | TrustRadius Reviewer

Scalability

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.4
Based on 3 answers
I have seen this first hand and can attest to the statement. We have a single platform for a client with over 3,000 unique storefronts and it scales incredibly well with great management of context, content, and product. It is a great platform for those looking to truly lean into digital and have a platform that both can be modeled after their business versus the platform driving their decisions, and scale with their growth into the future.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

SAP Commerce Cloud

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Screenshots

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
SAP Commerce Cloud
8.2

Likelihood to Renew

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
10.0

Usability

Salesforce Lightning Platform (formerly Salesforce App Cloud)
5.5
SAP Commerce Cloud
9.0

Support Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2
SAP Commerce Cloud
8.7

Implementation Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.0

Scalability

Salesforce Lightning Platform (formerly Salesforce App Cloud)
SAP Commerce Cloud
8.4

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