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Top Rated
126 Ratings
583 Ratings
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Score 8.2 out of 100

SAP Commerce Cloud

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Top Rated
126 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Platform-as-a-Service

    8.2

    Salesforce Lightning Platform

    82%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Salesforce Lightning Platform ranks higher in 11/11 features

    Ease of building user interfaces

    7.7
    77%
    36 Ratings
    N/A
    0 Ratings

    Scalability

    8.5
    85%
    34 Ratings
    N/A
    0 Ratings

    Platform management overhead

    8.0
    80%
    30 Ratings
    N/A
    0 Ratings

    Workflow engine capability

    8.3
    83%
    32 Ratings
    N/A
    0 Ratings

    Platform access control

    8.9
    89%
    33 Ratings
    N/A
    0 Ratings

    Services-enabled integration

    7.6
    76%
    33 Ratings
    N/A
    0 Ratings

    Development environment creation

    8.4
    84%
    30 Ratings
    N/A
    0 Ratings

    Development environment replication

    8.5
    85%
    28 Ratings
    N/A
    0 Ratings

    Issue monitoring and notification

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Issue recovery

    7.5
    75%
    29 Ratings
    N/A
    0 Ratings

    Upgrades and platform fixes

    8.5
    85%
    33 Ratings
    N/A
    0 Ratings

    Online Storefront

    Salesforce Lightning Platform

    Feature Set Not Supported
    N/A
    7.8

    SAP Commerce Cloud

    78%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.3
    83%
    44 Ratings

    Product management

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.9
    79%
    45 Ratings

    Branding

    N/A
    0 Ratings
    7.3
    73%
    44 Ratings

    Mobile storefront

    N/A
    0 Ratings
    6.4
    64%
    43 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    44 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    45 Ratings

    Visual customization

    N/A
    0 Ratings
    7.5
    75%
    43 Ratings

    CMS

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Online Shopping Cart

    Salesforce Lightning Platform

    Feature Set Not Supported
    N/A
    9.0

    SAP Commerce Cloud

    90%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.4
    84%
    43 Ratings

    Online Payment System

    Salesforce Lightning Platform

    Feature Set Not Supported
    N/A
    9.1

    SAP Commerce Cloud

    91%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.1
    91%
    38 Ratings

    eCommerce Marketing

    Salesforce Lightning Platform

    Feature Set Not Supported
    N/A
    7.3

    SAP Commerce Cloud

    73%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.8
    88%
    43 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.2
    62%
    41 Ratings

    SEO

    N/A
    0 Ratings
    6.8
    68%
    38 Ratings

    eCommerce Business Management

    Salesforce Lightning Platform

    Feature Set Not Supported
    N/A
    8.2

    SAP Commerce Cloud

    82%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.4
    94%
    43 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    43 Ratings

    Inventory management

    N/A
    0 Ratings
    7.7
    77%
    39 Ratings

    Shipping

    N/A
    0 Ratings
    7.4
    74%
    41 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.3
    73%
    44 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.3

    Salesforce Lightning Platform

    83%
    36 Ratings
    8.4

    SAP Commerce Cloud

    84%
    50 Ratings

    Likelihood to Renew

    Salesforce Lightning Platform

    N/A
    0 Ratings
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    5.5

    Salesforce Lightning Platform

    55%
    2 Ratings
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Support Rating

    8.1

    Salesforce Lightning Platform

    81%
    30 Ratings
    9.9

    SAP Commerce Cloud

    99%
    6 Ratings

    Implementation Rating

    Salesforce Lightning Platform

    N/A
    0 Ratings
    9.1

    SAP Commerce Cloud

    91%
    3 Ratings

    Ease of integration

    Salesforce Lightning Platform

    N/A
    0 Ratings
    7.2

    SAP Commerce Cloud

    72%
    30 Ratings

    Product Scalability

    Salesforce Lightning Platform

    N/A
    0 Ratings
    7.6

    SAP Commerce Cloud

    76%
    28 Ratings

    Likelihood to Recommend

    Salesforce

    We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
    Read full review

    SAP

    In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable. In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching. B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
    Read full review

    Pros

    Salesforce

    • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
    • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
    • Parent/Child account hierarchy exists which is helpful.
    • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
    • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
    Read full review

    SAP

    • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
    • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
    • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
    Read full review

    Cons

    Salesforce

    • Can be cumbersome: takes multiple clicks to get where you need to go
    • Lightning is slower than original Salesforce, and it is very noticeable
    • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
    Read full review

    SAP

    • As per experience performance is the area where improvement can be done when ordering 500 products and more.
    • SAP support for CCV2 deployment and SAP Products issues.
    • If we can bring Facet hierarchy feature as well as slider facets options out of box
    • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
    Read full review

    Pricing Details

    Salesforce Lightning Platform

    Starting Price

    $25 Per User Per Month

    Editions & Modules

    Salesforce Lightning Platform editions and modules pricing
    EditionModules
    Starter$25.001
    Plus$100.002

    Footnotes

    1. Per User Per Month
    2. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Commerce Cloud

    Starting Price

    Editions & Modules

    SAP Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Salesforce

      No answers on this topic

      SAP

      I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
      Read full review

      Usability

      Salesforce

      This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
      Read full review

      SAP

      The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
      Read full review

      Support Rating

      Salesforce

      Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
      Read full review

      SAP

      We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
      Read full review

      Implementation Rating

      Salesforce

      No answers on this topic

      SAP

      Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
      Read full review

      Alternatives Considered

      Salesforce

      We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
      Read full review

      SAP

      SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
      Read full review

      Scalability

      Salesforce

      No answers on this topic

      SAP

      Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
      Read full review

      Return on Investment

      Salesforce

      • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
      • Tracking of current jobs and relating them to past jobs is very useful.
      • More efficient use of Sales Reps time.
      • Sales Managers have good visibility into how their people are working.
      Read full review

      SAP

      • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
      • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
      Read full review

      Screenshots

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