Salesforce Service Cloud vs. Web+Center
Salesforce Service Cloud vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Salesforce Service Cloud | Web+Center | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Web+Center | |
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Likelihood to Recommend | 9.0 (74 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Web+Center | |
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Likelihood to Recommend | Salesforce | Internet Software Sciences |
Pros | Salesforce | Internet Software Sciences |
Cons | Salesforce | Internet Software Sciences |
Likelihood to Renew | Salesforce | Internet Software Sciences No answers on this topic |
Usability | Salesforce | Internet Software Sciences No answers on this topic |
Reliability and Availability | Salesforce | Internet Software Sciences No answers on this topic |
Performance | Salesforce | Internet Software Sciences No answers on this topic |
Support Rating | Salesforce | Internet Software Sciences No answers on this topic |
Implementation Rating | Salesforce | Internet Software Sciences No answers on this topic |
Alternatives Considered | Salesforce | Internet Software Sciences |
Return on Investment | Salesforce | Internet Software Sciences |
ScreenShots | Salesforce Service Cloud Screenshots | Web+Center Screenshots |