Medallia Experience Orchestration vs. SAP Customer Data Solutions
Medallia Experience Orchestration vs. SAP Customer Data Solutions
Product | Rating | Most Used By | Product Summary | Starting Price |
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Medallia Experience Orchestration | N/A | Medallia Experience Orchestration (formerly Thunderhead ONE Engagement Hub) is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations. It helps users understand each customer’s true intent, across journeys, touchpoints and time to help users to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, the vendor states users can gather insights to… | N/A | |
SAP Customer Data Solutions | N/A | The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Medallia Experience Orchestration | SAP Customer Data Solutions | |
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Tag Management |
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Customer Data Management |
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Medallia Experience Orchestration | SAP Customer Data Solutions | |
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Small Businesses | Ortto Score 8.8 out of 10 | SALESmanago Score 8.9 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | SALESmanago Score 8.9 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Tealium Customer Data Hub Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Medallia Experience Orchestration | SAP Customer Data Solutions | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (59 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (10 ratings) |
Usability | - (0 ratings) | 9.1 (7 ratings) |
Availability | - (0 ratings) | 8.1 (57 ratings) |
Performance | - (0 ratings) | 7.3 (7 ratings) |
Support Rating | - (0 ratings) | 9.1 (8 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (7 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (7 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 4.5 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 4.5 (1 ratings) |
Medallia Experience Orchestration | SAP Customer Data Solutions | |
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Likelihood to Recommend | Medallia No answers on this topic | SAP |
Pros | Medallia No answers on this topic | SAP |
Cons | Medallia No answers on this topic | SAP |
Likelihood to Renew | Medallia No answers on this topic | SAP |
Usability | Medallia No answers on this topic | SAP |
Reliability and Availability | Medallia No answers on this topic | SAP |
Performance | Medallia No answers on this topic | SAP |
Support Rating | Medallia No answers on this topic | SAP |
In-Person Training | Medallia No answers on this topic | SAP |
Online Training | Medallia No answers on this topic | SAP |
Implementation Rating | Medallia No answers on this topic | SAP |
Alternatives Considered | Medallia No answers on this topic | SAP |
Scalability | Medallia No answers on this topic | SAP |
Return on Investment | Medallia No answers on this topic | SAP |
ScreenShots | SAP Customer Data Solutions Screenshots |