ServiceNow Customer Service Management vs. Zoho FSM
ServiceNow Customer Service Management vs. Zoho FSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Zoho FSM | N/A | Zoho FSM is field service management software that streamlines organizations' field operations and elevates their customer service. | $30 per month for 60 appointments per month |
ServiceNow Customer Service Management | Zoho FSM | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Zoho FSM follows an appointment-based pricing plan. Organizations can choose the pricing slabs on the Standard or Professional plans based on their requirements | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Zoho FSM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Zoho FSM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Zoho FSM | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Zoho FSM | |
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Likelihood to Recommend | ServiceNow | Zoho No answers on this topic |
Pros | ServiceNow | Zoho No answers on this topic |
Cons | ServiceNow | Zoho No answers on this topic |
Usability | ServiceNow | Zoho No answers on this topic |
Support Rating | ServiceNow | Zoho No answers on this topic |
Alternatives Considered | ServiceNow | Zoho No answers on this topic |
Return on Investment | ServiceNow | Zoho No answers on this topic |
ScreenShots | Zoho FSM Screenshots |