What users are saying about
1 Rating
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Score 7 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Silk Central

We didn't just select Borland Silk Central randomly. In the selection process, we actually evaluated in total 26 available test management tools in the market. We sent surveys to all potential users in the department to collect their wish list of our next management tool, converted them to a criteria list, and used that list to evaluate all 26 tools. We reduced the possible candidate tools to five and organized a small committee to pick the final three. Top management then checked their price tags and selected Borland Silk Central. Based on this evaluation process, I would say Borland Silk Central is suitable to an organization which has no more than 60 testers; needs both manual tests and automated tests; needs on-line support; needs a low learning curve and has a limited budget. My personal view is that this tool reaches the balance points among ease-of-use, budget and support.
Anonymous | TrustRadius Reviewer

Tricentis qTest

It is very appropriate to connect all test cases with the user's history and connect with all JIRAs with TCs. By saving all the test documents in one place it gives us a lot of order and ease of use allows to run my test cases in different browsers and have the execution of the test for each execution separately and very useful your automation script for our requirement, but I'm still exploring in that area. should have some built-in tool to capture the screenshots.
Carla Borges | TrustRadius Reviewer

Feature Rating Comparison

Test Management

Silk Central
8.0
Tricentis qTest
Centralized test management
Silk Central
10.0
Tricentis qTest
Manage test hosts and schedules
Silk Central
7.0
Tricentis qTest
Map tests to user stories
Silk Central
9.0
Tricentis qTest
Test execution reporting
Silk Central
6.0
Tricentis qTest

Pros

Silk Central

  • Borland Silk Central is good for the users to associate test requirements, test cases, execution plans and test reports together. Each asset (test case, requirement, etc...) provides links for the users to jump to other assets in a click, and the users can jump back and forth between two assets.
  • Borland Silk Central is also good in test automation. Although Micro Focus does provide a client tool for test automation, the users don't really need it to automate the tests. In our case, we are using Python to automate the tests and use a batch file to launch tests, and in Borland Silk Central we just call that batch file from server side. The test result is automatically fed back to Silk server.
  • Micro Focus also publishes the schema of the database behind Borland Silk Central, so it is very easy to extend its function beyond its original design. Moreover, because its schema is published, we can easily retrieve and process its data for business intelligence purpose.
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • Easy to use GUI
  • Insights
  • Jira integration
Anvesh Malhotra | TrustRadius Reviewer

Cons

Silk Central

  • On the other hand, the plugins of Borland Silk Central with third-party tools are programmed poorly. In our case, the plugins for JIRA have a lot of limitations and were almost unusable in our test environment. (They did improve the plugins a little bit later, however.)
  • The tech support people are located in UK, so frequently it is difficult to get a hold of these guys due to different time zones. Also, most of them obviously don't have enough experience and sometimes drove us nuts in emergency situations.
  • The last thing I feel is that Micro Focus possibly doesn't provide enough manpower to maintain Borland Silk Central. There are tons of feature requests for Borland Silk Central pending there. Although they have frequent hot fixes every few months, they don't digest these requests quick enough.
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • It is difficult to configure all the technologies.
  • It should be possible to use any version of Java.
  • You have to configure Redis, Elasticsearch and, Java before you can install.
  • Sometimes [there are] loading issues.
Carla Borges | TrustRadius Reviewer

Alternatives Considered

Silk Central

We had evaluated, for example:
  • IBM Collaborate Suite - it is way too complicated and the learning curve is too high.
  • HP Quality Center - it is OK but a little bit expensive.
  • TestLink, Squash TM and other open source tools: The capabilities of open source tools just can't compare to commercial tools. Although we can modify the source code to improve the tool, we are just test engineers, not developers.
  • Zephyr: Our testers simply didn't like its UI - too weird.
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • Integrations with JIRA and insights are attractive.
  • CI integration was built in-house.
Anvesh Malhotra | TrustRadius Reviewer

Return on Investment

Silk Central

  • Borland Silk Central provides a centralized test platform for multiple test departments in the company, so now all of the departments know what each of them is doing. In turn, all departments can coordinate with each other to reduce the duplicated test items and increase the overall test efficiency.
  • Also, Borland Silk Central enables the users to publish the test procedure (steps) of each test case so all the users can know how each test case is performed. It is not like what we had before, the test procedures resided in difference place from Excel to Google drive or some other weird locations.
  • Also, because all departments are using Borland Silk Central, all testers of the departments have better communication regarding testing methods. In the past, the department used different test management tools and it was hard for the testers to understand each other's testing methods.
  • Finally, because all departments share BorlandSilk Central, they also share the same set of reports published to Atlassian Confluence, so now they use the same set of reports to evaluate the test progress.
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • It had a positive impact as the company greatly improved its testing processes.
  • This tool allowed us to make perfect integrations with a series of leading applications.
  • Users get robust and rich integration with their JIRA instances.
Carla Borges | TrustRadius Reviewer

Pricing Details

Silk Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tricentis qTest

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Silk Central
7.0
Tricentis qTest
8.0

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