SimplePractice vs. Zocdoc

I think it's a good choice for solo providers who bill insurance. If you have employees or are self-pay, go elsewhere, in my opinion

Incentivized

If you have dedicated front office or phone support who can immediately call and hound 'booked' patients to get their information in w/in the 24 hours that Zocdoc allows before charging you- this might work- in that case, possibly you could at least charge them a no show fee.

• Intake paperwork formatting
• Calendar interface and ease of use
• Automated features such as appointment reminders

Incentivized

• Would like more usability on the app.

Incentivized

• high cost for customer acquisition
• customers cancel and practice has no recourse, but must pay Zocdoc
• Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
• High cost of service for nurse practitioners
• High rate of attrition- few customers converted to our practice compared to other methods
• We were promised one rate per customer acquired, then the posted rate was increased, twice
• Unable to even charge a no show fee for patients who changed at last minute
• the service as set up encourages patients to bait and switch to other providers at the last minute
• there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle

I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.

Incentivized

Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.

Incentivized

• The electronic paperwork has established me as a professional in the modern age
• It has allowed me to streamline parts of my group practice
• It has helped me stay organized and keep up with things to be done

Incentivized