What users are saying about
2 Ratings
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Score 7.5 out of 101
19 Ratings
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Score 5.1 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Viralheat

Viralheat is good for businesses with specific marketing, sales and support teams, as it allows social mentions to seamlessly get sent to the proper departments without getting lost in email threads. Be sure to ask how Viralheat would work with your specific business setup. It's helpful to ask for a custom demo.
Cody A Smith profile photo

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Viralheat marks potential leads based on human language. We were also able to train the tool so that it learns what we consider a lead for the future.
  • Virahlheat integrates with CRM systems so that the marketing team could directly send social mentions into our system with important details or notes.
  • We were able to monitor our competitors and identify users who were unhappy with their services and introduce them to ours.
  • We were able to identify key influencers in the industry and engage with them.
Cody A Smith profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • It would be great for Viralheat to integrate with more companies outside of SFDC and Sugar CRM.
  • It would be cool to have a sales tab in Viralheat to keep track of leads that have been sent over.
Cody A Smith profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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Viralheat8.3
Based on 13 answers
We were able to put Viralheat into use in our company very quickly. Often marketing and engineering don’t speak the same language but both were able to understand Viralheat.
Sharanya Divakaruni profile photo

Usability

No score
No answers yet
No answers on this topic
Viralheat9.1
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
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Support

No score
No answers yet
No answers on this topic
Viralheat8.8
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Jason Owen profile photo

Implementation

No score
No answers yet
No answers on this topic
Viralheat8.2
Based on 1 answer
We were up and running within an hour.
Jason Owen profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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We selected Viralheat because it offered the features we were looking for in a format that was easy for our marketing and product teams to use together.
Sharanya Divakaruni profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Increased efficiency - each group member was able to post mentions on behalf of the group that was acceptable to all
  • Increased teamwork - our interns were were able to get onto the system easily so they could start to promote where and when necessary
  • Identified loyal fans who we then engaged with to help with promotions, etc.
  • Developed closer relationships with what we call “super fans” (longtime and recent) which helped grow our audience and increase our visibility
  • Increased ROI - word of the album spread quickly leading to more purchases and gigs
Delfin Lazaro profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viralheat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details