Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

56 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Splunk IT Service Intelligence (ITSI)	Score 8.4 out of 10	N/A	Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.	N/A

Pricing

Splunk IT Service Intelligence (ITSI)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Splunk IT Service Intelligence (ITSI)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Splunk IT Service Intelligence (ITSI)
Considered Both Products	Splunk IT Service Intelligence (ITSI) PL Peter Luyten Splunk Administrator Chose Splunk IT Service Intelligence (ITSI) WE have not used or looked at alternatives to ITSI. Incentivized Helpful? Verified User Employee Chose Splunk IT Service Intelligence (ITSI) We have not evaluated any other products like ITSI Incentivized Helpful? Verified User Consultant Chose Splunk IT Service Intelligence (ITSI) We selected ITSI as it was easy to use with the existing Splunk ecosystem we had but also has a number of out-of-the-box configurations/dashboards/services and blueprints. This made it easy to get started and provide value back to stakeholders quickly. Incentivized Helpful? WS WILLIAM STIMELY president Chose Splunk IT Service Intelligence (ITSI) Splunk is better for service management and capacity planning Incentivized Helpful? Verified User Manager Chose Splunk IT Service Intelligence (ITSI) Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' … Incentivized Helpful? Verified User Professional Chose Splunk IT Service Intelligence (ITSI) Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The … Incentivized Helpful? Timothy Pacl Splunk Architect Chose Splunk IT Service Intelligence (ITSI) I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up. Incentivized Helpful? Verified User Engineer Chose Splunk IT Service Intelligence (ITSI) ITSI is so far ahead of solarwinds when it comes to out of the box value and usability. Incentivized Helpful? Verified User Technician Chose Splunk IT Service Intelligence (ITSI) Na Incentivized Helpful? TK Todd Kulick Vice-President Chose Splunk IT Service Intelligence (ITSI) Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a … Helpful? VR Vineet Rawat Data Scientist Chose Splunk IT Service Intelligence (ITSI) Also BMC BPPM, SolarWinds. ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any … Incentivized Helpful? Ahmed Mujeeb Assistant Manager Infrastructure Chose Splunk IT Service Intelligence (ITSI) ITSI is one of a kind, I can not find any other product with such capabilities. Incentivized Helpful? Rekha Yadav Development Team Lead Chose Splunk IT Service Intelligence (ITSI) There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much … Incentivized Helpful? Nikhil Kumar Sharma Associate Consultant Chose Splunk IT Service Intelligence (ITSI) Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally … Incentivized Helpful? Sharique Khan DevOps Engineering Manager Chose Splunk IT Service Intelligence (ITSI) It's a well-rounded solution spanning across various paradigms such log collection and aggregation. Correlation and event monitoring. Use of machine learning to automatically adjust thresholds. Incentivized Helpful? Verified User Account Manager Chose Splunk IT Service Intelligence (ITSI) They are both great applications. Splunk was the application the development teams were already familiar with which is why they chose to move forward with it. Incentivized Helpful? Verified User Director Chose Splunk IT Service Intelligence (ITSI) Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. … Incentivized Helpful? Verified User Team Lead Chose Splunk IT Service Intelligence (ITSI) No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled. Incentivized Helpful? Verified User Manager Chose Splunk IT Service Intelligence (ITSI) ITSI stands alone as a tool for converting Splunk data into constantly monitored and organized KPIs. The alternative is manual creation and management of Splunk Enterprise alerts. That solution is not scalable to thousands of Splunk alerts. If you are building a monitoring … Incentivized Helpful? Mike McGrail Senior Infrastructure Specialist Chose Splunk IT Service Intelligence (ITSI) We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to … Helpful? ShuYun Du Technical Specialist Chose Splunk IT Service Intelligence (ITSI) I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or … Incentivized Helpful?
Top Pros	Pro Real time Pro User interface Pro Data collection
Top Cons	Minus Learning curve Minus Security model Minus Support for third

Best Alternatives
	Splunk IT Service Intelligence (ITSI)
Small Businesses	Sentry Score 8.9 out of 10
Medium-sized Companies	Sentry Score 8.9 out of 10
Enterprises	ignio AIOps Score 8.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	8.9 (26 ratings)
Likelihood to Renew	8.2 (2 ratings)
Support Rating	8.9 (2 ratings)

User Testimonials
	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	Splunk Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services. TK Todd Kulick Read full review
Pros	Splunk Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way. Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards. Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk. Incentivized Verified User Anonymous Read full review
Cons	Splunk ITSI really needs a robust splunk log ingestion infrastructure at its core ITSI requires a great engineering team to build out the automated discovery and topology Unless you use an API to build the topology, the view can quickly become static Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Splunk We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI. Mike McGrail Senior Infrastructure Specialist Read full review
Support Rating	Splunk During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor. Mike McGrail Senior Infrastructure Specialist Read full review
Alternatives Considered	Splunk Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow. Incentivized Nikhil Kumar Sharma Associate Consultant Read full review
Return on Investment	Splunk Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages. Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently. Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue. TK Todd Kulick Read full review
ScreenShots