SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
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webMethods Trading Network
Score 10.0 out of 10
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webMethods Trading Network is a B2B middleware offering from Software AG.
When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
webMethods Trading Networks is an excellent choice for a business-to-business (B2B) gateway platform, for sending and receiving messages to/from external trading partner organizations. It excels at making it easy to define new interfaces and provides robust mechanisms for ensuring successful message delivery and processing through automatic retries. We also use it successfully for all our application-to-application (A2A) integration, which many would believe is beyond the scope of what webMethods Trading Network is good for; however, we have made it work and it has been very successful in our organization. I would not recommend using webMethods Trading Network for integration that requires low-latency or high-bandwidth data transfers. It is much better suited to shipping reasonable sized XML or JSON or flat file messages (less than 100 mb) around in situations that do not need sub-second latency. If you have low-latency or high-bandwidth needs, you should use a product more focussed on eventing, such as Kafka, for example.
We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.
I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
The interface is simple and easy to understand and use, so it saved time when preparing shipments.
