What users are saying about
11 Ratings
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Score 8.6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Square Customer Engagement
8.0
TeamWave
8.0
Customer data management / contact management
Square Customer Engagement
8.0
TeamWave
10.0
Workflow management
Square Customer Engagement
8.0
TeamWave
6.0
Territory management
Square Customer Engagement
8.0
TeamWave
Opportunity management
Square Customer Engagement
8.0
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
Square Customer Engagement
8.0
TeamWave
6.0
Contract management
Square Customer Engagement
8.0
TeamWave
Quote & order management
Square Customer Engagement
8.0
TeamWave
Interaction tracking
Square Customer Engagement
8.0
TeamWave
Channel / partner relationship management
Square Customer Engagement
8.0
TeamWave

CRM Project Management

Square Customer Engagement
8.0
TeamWave
8.0
Task management
Square Customer Engagement
8.0
TeamWave
10.0
Billing and invoicing management
Square Customer Engagement
8.0
TeamWave
8.0
Reporting
Square Customer Engagement
8.0
TeamWave
6.0

CRM Reporting & Analytics

Square Customer Engagement
8.0
TeamWave
6.0
Forecasting
Square Customer Engagement
8.0
TeamWave
5.0
Pipeline visualization
Square Customer Engagement
8.0
TeamWave
9.0
Customizable reports
Square Customer Engagement
8.0
TeamWave
4.0

Platform

Square Customer Engagement
8.0
TeamWave
3.0
Mobile access
Square Customer Engagement
8.0
TeamWave
3.0

Security

Square Customer Engagement
8.0
TeamWave
Role-based user permissions
Square Customer Engagement
8.0
TeamWave

Customization

Square Customer Engagement
TeamWave
6.0
Custom fields
Square Customer Engagement
TeamWave
7.0
API for custom integration
Square Customer Engagement
TeamWave
5.0

Pros

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Usability

Square Customer Engagement

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Support Rating

Square Customer Engagement

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Alternatives Considered

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Return on Investment

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Square Customer Engagement

TeamWave

Pricing Details

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Square Customer Engagement
9.0
TeamWave
8.0

Usability

Square Customer Engagement
TeamWave
8.0

Support Rating

Square Customer Engagement
TeamWave
10.0

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