What users are saying about
9 Ratings
12 Ratings
9 Ratings
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Score 9.5 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Likelihood to Recommend

Submittable

We really made Submittable worth the purchase by using it for EVERYTHING. We previously used Adobe Forms for all of our submissions which was difficult for us and the submitters, by replacing all of those with Submittable forms we made everyone's lives easier... I don't see a situation that can't benefit from Submittable.
Dana Long | TrustRadius Reviewer

Usabilla

Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Submittable
Usabilla
6.3
Survey templates
Submittable
Usabilla
6.3
Themes
Submittable
Usabilla
6.2
Custom logo/branding
Submittable
Usabilla
6.3

Survey Content

Submittable
Usabilla
8.8
Changes to live survey
Submittable
Usabilla
9.0
Question design help
Submittable
Usabilla
8.7
Multiple question types
Submittable
Usabilla
8.7

Survey Logic

Submittable
Usabilla
7.7
Survey logic flexibility
Submittable
Usabilla
7.7

Survey Reporting & Analytics

Submittable
Usabilla
8.8
Response tracking
Submittable
Usabilla
9.1
Data export
Submittable
Usabilla
9.1
Standard reports
Submittable
Usabilla
9.1
Analytics
Submittable
Usabilla
8.0

Survey Administration & Security

Submittable
Usabilla
8.6
Access controls
Submittable
Usabilla
9.0
Compliance
Submittable
Usabilla
8.2

Pros

Submittable

  • Sorting and labeling applications - makes searching for and grouping applications easy
  • Building dynamic forms that allow for different streams based on the applicant
  • Excellent customer service
Dylan Pickus | TrustRadius Reviewer

Usabilla

  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
Anonymous | TrustRadius Reviewer

Cons

Submittable

  • So far, the only thing I can think of is that personalization of the main page is minimal.
  • I wish the email generated by the system could have our email address.
Anonymous | TrustRadius Reviewer

Usabilla

  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Anonymous | TrustRadius Reviewer

Support Rating

Submittable

No score
No answers yet
No answers on this topic

Usabilla

Usabilla 9.0
Based on 2 answers
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Submittable

We ultimately selected Submittable because of its ease-of-use, and how willing they were to accommodate our "special situations" without charging us a la carte for additional functionality. The others were several thousand dollars more annually, with LESS functionality and fewer features included.
Tashia Fouch | TrustRadius Reviewer

Usabilla

No answers on this topic

Return on Investment

Submittable

  • Submittable has had a positive impact on ROI in supporting the AT&T Film Awards. For each of the competitions that we've run through Submittable, we've reached our goal for the number of entries, and the overall quality level of the finalists has been tremendous. We've managed to stay within budget for each edition of the Awards.
David Okamoto | TrustRadius Reviewer

Usabilla

  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Anonymous | TrustRadius Reviewer

Pricing Details

Submittable

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Usabilla

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Submittable
9.7
Usabilla
8.9

Support Rating

Submittable
Usabilla
9.0

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