Likelihood to Recommend We love using Submittable for our grant applications. Sometimes, we've run into issues with filters inside the system not clearing -- and we lose access to some of our information. Submittable Customer Service is quick to respond and assist us in solving our problems quickly to get back up and running. We find their training videos to help us learn new ways to use the system.
Read full review If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review Pros Applicant (submitter) experience is positive, user-friendly. The ability to message directly with submitters within the portal in relation to their submission is a great feature. Application creation is very easy. Adding labels to submissions makes filtering simple and customizable to our needs. Read full review Continuous feedback such as CSAT or NPS score. Monitors feedback trends on recurring surveys through analytics dashboard. In context, in the moment data rather than during a follow up survey. Read full review Cons Advanced reporting is far from advanced. There are SO many limitations and the need to manually do so many things in order to get the report structure you want, and it is not intuitive. The reporting is by far the most frustrating thing about Submittable and actually adds on staff time instead of cutting it down. PDFs of submissions should include all supplemental files uploaded in the submission. You should not have to do massive exports with zip files and then merge everything manually to get one PDF of submitted content for simplified records or sharing. We should be able to see the account emails and names of individuals who have started a draft submission. In our former system (GIFTS online via Blackbaud), we could see that information and could reach out personally to applicants to ensure they didn't miss deadlines and could remove emails from our reminder communications from those we knew already submitted and simply opened up an accidental additional draft. When we send reminders in Submittable to draft submissions, without fail, we get 5-10 people who reach out and are upset because they already submitted but think this means they didn't, regardless of how we word the email and tell them they may have an extra draft if they think they already submitted. You should be able to simply build one report in whatever format you need and be able to switch between different projects that use the same exact form fields. My team has the same exact form used for nine different grant programs because they are the same programs, just for different local communities, but we have to build out the same report manually each cycle for each community. Read full review Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic. Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers. Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys. Read full review Likelihood to Renew We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
Read full review Usability Submittable is very user friendly. Even our less tech-savvy team members were able to navigate Submittable and achieve what was necessary. The single limitation is that it is not easy to move information/documents/applications from the Submittable platform into other platforms, or even to download documents from Submittable into a separate storage system
Read full review The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Read full review Reliability and Availability We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
Read full review Performance We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
Read full review Support Rating I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
Read full review If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
Read full review In-Person Training We did not receive in-person training technically, it was virtual but it was one on one with a specialist. They were very patient and skilled - she knew everything about the program and honed in on features that would help make our jobs easier. We are so grateful for the training!
Read full review Online Training 10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
Read full review Implementation Rating I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
Read full review Alternatives Considered When it comes to collecting applications, no one beats Submittable in terms of features and functionality. With other software we used, there were far too many limitations, including having to manually download data, inability to use logic for fields, and no analytics. The other products we used for application collection could not compare to Submittable.
Read full review I have
Hotjar ,
Sprig , and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects.
Sprig and
Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review Contract Terms and Pricing Model Pricing is fair for the product and support received, and we are content with the billing being annual in order to save overall. Contract terms are fair, and don't seem inflated for any reason. Pricing per application is also fair, and you can actually have the applicant absorb the cost if necessary
Read full review Scalability We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects
Read full review Return on Investment Ease of training new employees with the system, simple interface and similar to other CRMs, etc. We can launch a new grant fairly quickly now that we have the processes down and templates created Ability to respond quickly to provider questions/needs Read full review Positive - gave us more insight into our user's journey post purchase. Positive - let us know what problems our users were having with our account portal through moment of truth surveys. Positive - gave us numbers to show to leadership that quantified the digital customer experience. Read full review ScreenShots