What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
57 Ratings
14 Ratings

Submittable

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Submittable

    Feature Set Not Supported
    N/A
    8.0

    Usabilla

    80%
    Usabilla ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Themes

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Survey Content

    Submittable

    Feature Set Not Supported
    N/A
    8.7

    Usabilla

    87%
    Usabilla ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Question design help

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Survey Logic

    Submittable

    Feature Set Not Supported
    N/A
    7.0

    Usabilla

    70%
    Usabilla ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Survey Reporting & Analytics

    Submittable

    Feature Set Not Supported
    N/A
    5.8

    Usabilla

    58%
    Usabilla ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Data export

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    5.5
    55%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Survey Administration & Security

    Submittable

    Feature Set Not Supported
    N/A
    7.5

    Usabilla

    75%
    Usabilla ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Compliance

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Survey Distribution

    Submittable

    Feature Set Not Supported
    N/A
    8.5

    Usabilla

    85%
    Usabilla ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Submittable is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.2

    Submittable

    92%
    49 Ratings
    7.5

    Usabilla

    75%
    4 Ratings

    Likelihood to Renew

    9.3

    Submittable

    93%
    3 Ratings

    Usabilla

    N/A
    0 Ratings

    Usability

    8.5

    Submittable

    85%
    43 Ratings
    7.5

    Usabilla

    75%
    2 Ratings

    Support Rating

    7.0

    Submittable

    70%
    1 Rating
    6.0

    Usabilla

    60%
    4 Ratings

    Implementation Rating

    9.0

    Submittable

    90%
    1 Rating

    Usabilla

    N/A
    0 Ratings

    Likelihood to Recommend

    Submittable

    It is well suited for programs that have a simple review structure. The reviewer functions are very user-friendly. It is also a good option for applicants. Submittable is not well suited on the back end for managing various aspects of those submissions and processing payments.
    Read full review

    Usabilla

    Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
    Read full review

    Pros

    Submittable

    • Submittable is mostly user-friendly for applicants, and the application process goes smoothly. It is easy to set up an account and start applications, and the application forms are easy to read and fill out.
    • Submittable is user-friendly for reviewers. It is easy for volunteers or staff members to access all applications and submit their scores on the platform.
    • The ability to use internal forms makes due diligence processes or other internal reviews easy for staff to complete. It's helpful that these reviews can be automatically assigned upon submission and that they are easily accessed while reading through forms.
    Read full review

    Usabilla

    • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
    • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
    • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
    Read full review

    Cons

    Submittable

    • Labels shouldn't be an option for all reviewers, we had a reviewer for our Florida applicants create labels like "1" "2" "3" which confused my reviewers in California.
    • Running reports across multiple grant projects is tedious and clumsy. Our grant project had 15 regions but it was the same application, we had to compare applications across regions, but could only have a set amount of winners for each area. It would've been easier to create 1 application and 1 opportunity but have filters for the # of applications for each region instead of creating 15 separate applications.
    • Reviewers also found the review forms difficult. There should be an easier way to run a report on their pending reviews in an excel format, or just a better functionality to review. Even with onboarding, our reviewers were confused and didn't use the review function.
    Read full review

    Usabilla

    • It'd be nice to be able to customize the passive feedback questionnaires more.
    • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
    • Provide more styling options for the passive feedback button - very limited in size/shape.
    Read full review

    Pricing Details

    Submittable

    Starting Price

    $10,000 per year

    Editions & Modules

    Submittable editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Usabilla

      Starting Price

      $49 per month

      Editions & Modules

      Usabilla editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Submittable

        I don't see how we could continue to operate our program without Submittable. It is also the industry standard - our submitters are used to and familiar with the platform. We put a lot of work into transitioning from a mail-in submission model to a Submittable-supported one and it just wouldn't make sense to "go back."
        Read full review

        Usabilla

        No answers on this topic

        Usability

        Submittable

        Again, Submittable is familiar to me and to many within the industry - how to use it both as an applicant and as a developer. We tested the application with users on mobile phones, pads, and desktops, and it works on all platforms reasonably well. For those who are new to the process and online applications, the platform is intimidating and does discourage participation from certain generations, those who have not had formal education with computers, and non-native English speakers. In terms of review, the review process is quite functional, with multi-layered reviews, rubrics, and weighted scales. The reporting is more complex, as there is tension between what is easy for the applicant and what is typical for data collection.
        Read full review

        Usabilla

        The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
        Read full review

        Support Rating

        Submittable

        I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
        Read full review

        Usabilla

        I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
        Read full review

        Alternatives Considered

        Submittable

        For the price, Submittable offered the features we need in terms of accepting multiple file types, large files, unlimited submissions and participants, and user-friendly design. Other products may limit files, file types, file sizes, or other components that would not work for our uses.
        Read full review

        Usabilla

        I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
        Read full review

        Return on Investment

        Submittable

        • I do think the applicant experience has improved. Submittable is used by many organizations, so it's nice for people to have all their submissions in one place.
        • As an organization, we are also able to be more efficient than before with Submittable.
        Read full review

        Usabilla

        • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
        • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
        • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
        Read full review

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