What users are saying about
7 Ratings
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Top Rated
244 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Webex Calling

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Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Cloud PBX

    Telnyx

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    83 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    89 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    94 Ratings

    Call Management

    Telnyx

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    90 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    86 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    83 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    VoIP system collaboration

    Telnyx

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    101 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    91 Ratings

    Mobile apps

    Telnyx

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    89 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    84 Ratings

    Attribute Ratings

    • Telnyx and Webex Calling are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Telnyx

    86%
    7 Ratings
    8.6

    Webex Calling

    86%
    107 Ratings

    Likelihood to Renew

    Telnyx

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    Telnyx

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Support Rating

    Telnyx

    N/A
    0 Ratings
    10.0

    Webex Calling

    100%
    5 Ratings

    Likelihood to Recommend

    Telnyx

    Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
    Read full review

    Cisco

    Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
    Read full review

    Pros

    Telnyx

    • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
    • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
    • Telnyx Portal is pretty easy to navigate and manage the customized settings.
    • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
    Read full review

    Cisco

    • Audio quality is high as we can control the bandwidth assigned to the voice traffic
    • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
    • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
    Read full review

    Cons

    Telnyx

    • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
    • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
    • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
    Read full review

    Cisco

    • The cost of dialing normal numbers using VoIP is higher than the base rate.
    • Webex Calling is expensive compared to its competitors.
    • There are only a few connectors with other platforms.
    • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
    • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
    Read full review

    Pricing Details

    Telnyx

    Starting Price

    $2 per month

    Editions & Modules

    Telnyx editions and modules pricing
    EditionModules
    Elastic SIP Trunking$0.0035 ($0.005)1
    Voice API$0.0022
    SMS API$0.00253
    Fax$0.00704
    Wireless$2.005
    Identity Services & Data$0.00156
    Networking$100.007
    Verify API$0.048

    Footnotes

    1. origination (termination) per minute
    2. per minute
    3. per send (free to receive)
    4. per page
    5. per month
    6. per LRN lookup
    7. per month (starting price)
    8. per API call

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

    Webex Calling

    Starting Price

    $17 per month per user

    Editions & Modules

    Webex Calling editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Call Plan$17.002
    Call + Meet Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Telnyx

    No answers on this topic

    Cisco

    because have been using it and its easy to configure and manage
    Read full review

    Usability

    Telnyx

    No answers on this topic

    Cisco

    It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
    Read full review

    Support Rating

    Telnyx

    No answers on this topic

    Cisco

    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
    The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Read full review

    Alternatives Considered

    Telnyx

    Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
    Read full review

    Cisco

    Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
    Read full review

    Return on Investment

    Telnyx

    • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
    Read full review

    Cisco

    • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
    • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
    • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
    Read full review

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