TELUSCloud Contact Center vs. UJET

TELUSCloud Contact Center

UJET

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
TELUS Cloud Contact Center (TC3)	Score 5.2 out of 10	N/A	TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.	N/A
UJET	Score 9.3 out of 10	N/A	UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.	N/A

Pricing

TELUSCloud Contact Center

UJET

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
TELUS Cloud Contact Center (TC3)	UJET
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	TELUSCloud Contact Center	UJET
Top Pros	Pro Hassle free Pro Multiple apps Pro Customer issues	Pro Number of calls Pro Outbound calls Pro Transfer calls
Top Cons	Minus Not flexible Minus Not difficult Minus Multiple platforms	Minus Crm integration Minus Advanced reporting Minus Trouble shooting

Features

TELUSCloud Contact Center

UJET

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	TELUSCloud Contact Center 8.3 1 Ratings 1% below category average	UJET 8.3 2 Ratings 1% below category average
Agent dashboard	8.01 Ratings	9.02 Ratings
Validate callers	7.01 Ratings	8.52 Ratings
Call forwarding	9.01 Ratings	7.01 Ratings
Click-to-call (CTC)	9.01 Ratings	8.52 Ratings
Warm transfer	8.01 Ratings	9.02 Ratings
Interactive voice response	9.01 Ratings	8.52 Ratings
Call tracking	8.01 Ratings	8.52 Ratings
Outbound response	00 Ratings	8.52 Ratings
Predictive dialing	00 Ratings	8.52 Ratings
REST APIs	00 Ratings	7.01 Ratings
Call scripts	00 Ratings	7.42 Ratings
CRM software integration	00 Ratings	9.02 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	TELUSCloud Contact Center 8.2 1 Ratings 1% below category average	UJET 7.9 1 Ratings 4% below category average
Inbound call routing	9.01 Ratings	7.01 Ratings
Recording	8.01 Ratings	9.01 Ratings
Quality management	8.01 Ratings	8.01 Ratings
Call analytics	8.01 Ratings	8.01 Ratings
Historical reporting	8.01 Ratings	8.01 Ratings
Omnichannel inbound routing	00 Ratings	8.01 Ratings
Live reporting	00 Ratings	8.01 Ratings
Customer surveys	00 Ratings	7.01 Ratings
Customer interaction analytics	00 Ratings	8.01 Ratings

Best Alternatives
	TELUSCloud Contact Center	UJET
Small Businesses	CloudTalk Score 9.5 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	TELUSCloud Contact Center	UJET
Likelihood to Recommend	8.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	TELUSCloud Contact Center	UJET
Likelihood to Recommend	TELUS International A universal communication platform Incentivized Verified User Anonymous Read full review	UJET Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore. Incentivized Verified User Anonymous Read full review
Pros	TELUS International Easy to [manage] users Easy to setup features Multiple device/apps to access the services Incentivized Verified User Anonymous Read full review	UJET Tracking number of calls and chats everyday Tracking Average handle time View calls waiting in the queue Incentivized Verified User Anonymous Read full review
Cons	TELUS International Hardware features Some set up are not flexible Cost Incentivized Verified User Anonymous Read full review	UJET CRM integration customization Advanced Reporting SSO Integration Incentivized Verified User Anonymous Read full review
Alternatives Considered	TELUS International Shaw Smart Voice Incentivized Verified User Anonymous Read full review	UJET UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT Incentivized Verified User Anonymous Read full review
Return on Investment	TELUS International Save on cost when combining other services Easier to communicate with remote employees Incentivized Verified User Anonymous Read full review	UJET There were a few system outages, they have since implemented a business continuity plan Their onboarding support was really good They built out an integration to Assembled which is great for workforce management Incentivized Verified User Anonymous Read full review
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