Twilio vs. AgentHub
Twilio vs. AgentHub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
AgentHub | N/A | Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days. | N/A |
Twilio | AgentHub | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
More Pricing Information |
Twilio | AgentHub | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Twilio | AgentHub | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | AgentHub | |
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Likelihood to Recommend | 6.5 (72 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (5 ratings) | - (0 ratings) |
Usability | 9.5 (10 ratings) | - (0 ratings) |
Performance | 7.1 (17 ratings) | - (0 ratings) |
Support Rating | 5.6 (16 ratings) | - (0 ratings) |
Implementation Rating | 9.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Twilio | AgentHub | |
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Likelihood to Recommend | Twilio | Vistio No answers on this topic |
Pros | Twilio | Vistio No answers on this topic |
Cons | Twilio | Vistio No answers on this topic |
Likelihood to Renew | Twilio | Vistio No answers on this topic |
Usability | Twilio | Vistio No answers on this topic |
Performance | Twilio | Vistio No answers on this topic |
Support Rating | Twilio | Vistio No answers on this topic |
Implementation Rating | Twilio | Vistio No answers on this topic |
Alternatives Considered | Twilio | Vistio No answers on this topic |
Contract Terms and Pricing Model | Twilio | Vistio No answers on this topic |
Return on Investment | Twilio | Vistio No answers on this topic |
ScreenShots | Twilio Screenshots | AgentHub Screenshots |