WixAnswers.com vs. Zendesk Suite
WixAnswers.com vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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WixAnswers.com | N/A | Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can… | $24 per agent / per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | $80 per user, per month | Optional | ||||||||||||||
Additional Details | The unlimited package ($80/month per user) includes all support channels in one platform. | — | ||||||||||||||
More Pricing Information |
WixAnswers.com | Zendesk Suite | |
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Self Help Community |
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Incident and problem management |
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Multi-Channel Help |
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WixAnswers.com | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
WixAnswers.com | Zendesk Suite | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
WixAnswers.com | Zendesk Suite | |
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Likelihood to Recommend | WixAnswers.com | Zendesk |
Pros | WixAnswers.com | Zendesk |
Cons | WixAnswers.com | Zendesk |
Likelihood to Renew | WixAnswers.com No answers on this topic | Zendesk |
Usability | WixAnswers.com No answers on this topic | Zendesk |
Reliability and Availability | WixAnswers.com No answers on this topic | Zendesk |
Performance | WixAnswers.com No answers on this topic | Zendesk |
Support Rating | WixAnswers.com No answers on this topic | Zendesk |
Online Training | WixAnswers.com No answers on this topic | Zendesk |
Implementation Rating | WixAnswers.com No answers on this topic | Zendesk |
Alternatives Considered | WixAnswers.com | Zendesk |
Return on Investment | WixAnswers.com | Zendesk |
ScreenShots | WixAnswers.com Screenshots | Zendesk Suite Screenshots |