Apptio Reviews

14 Ratings
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Score 9.9 out of 100

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October 23, 2015
Rick Eckoff | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Pros and Cons

  • Apptio Technology Business Management is easy to use from a reporting standpoint. Reports can be created quickly and end users can filter as needed to retrieve the desired data.
  • Apptio Technology Business Management has been able to eliminate manual processes that involved numerous Excel spreadsheets. This enables the users to spend more time on analytics and less time on data manipulation.
  • The transparency that Apptio Technology Business Management provides at the click of a button helps reduce the number of questions that the IT area receives. When questions are raised they are more focused and easier to understand.
  • Apptio Technology Business Management struggles with some of the report formatting. We are using it in place of Excel and simple things like freezing the header and the left column are not available in Apptio Technology Business Management.
  • Reports can become very large and the scroll bars on the page will impact users. When creating a report, the monitor size is very important. If you are working on a big screen the reports will be difficult to use on a smaller laptop screen.
  • The refresh or warming time can become an issue based on the number of reports and the amount of data that you have in the system. Being able to identify reports that are driving this up are not easily identified.
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July 30, 2014
Dennis Otieno, MBA, PMP, MCITP | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Service Costing – if you have to buy any module, this would be it! Comprehensive bottom up services cost analysis and reporting.
  • Bill of IT – Great module if you do charge backs. Can also help with Show Back of costs to the business.
  • Vendor Management – Manage SLAs and align those with vendor performance. While there are other products in the market that provide better functionality, this would be for a novice in this space.
  • Service Costing – Clean up the inference engine. The inference engine helps automatically map relationships between data. It is however, prone to error.
  • Application performance – Apptio was plagued by terrible application performance and response. They ned to work on this aggressively if they aspire to be the market leader.
  • Application Lifecycle – This is an area that changes constantly and the company needs to really address it. A normal DEV to STAGE to PROD would suffice. Not the current mix of backwards and forwards environment copies which are tedious and confusing.
Read Dennis Otieno, MBA, PMP, MCITP's full review
October 18, 2014
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Apptio uses data from IT operational and financial systems to relatively quickly construct a flexible, actionable set of budget, cost, and operational models and reports that are expected to become even more accurate over time. Our visibility to near-real time consumption and related costs of IT Services is a powerful capability presenting important opportunities for decision making and performance improvement progress.
  • Data normalization, process re-engineering support, predictive analytics.
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July 22, 2014
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • The reporting of the data is second to none. The standard out of the box reporting shows incredible insight and gives the information execs need to make the correct decisions.
  • Showing companies what data to collect and how to go about creating and collecting consistent data
  • Providing visibility into the IT department unlike any other software. Really making the unknown come to life in reports
  • Always improving and getting better. Every two weeks a new iteration is released
  • Features are becoming easier to use, but like any software there is a constant progression
  • Getting companies on the right track for not only finding data but collecting consistent data
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July 17, 2014
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Proprietary, standardized IT data model built into the system. Enables very rapid deployment. Also, by having defined data, it makes it easier to know what to ask for and find it within the organization. Also enables "like for like" benchmarking.
  • The standardized IT data model allows Apptio to deliver a robust set of reports out of the box.
  • Customer support is well beyond expectations. Outstanding. Apptio is a true business partner.
  • Technology Business Management Council is a leading group of CIOs developing the practice and driving new features into Apptio.
  • TBM is such a new practice, finding resources that either know it or can learn it is challenging. This is no fault of Apptio's, but we rely on them heavily to show us best practice and deliver value proposition. Thankfully their field support engineer is very dedicated to helping us.
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What is Apptio?

Apptio is a a Technology Business Management solution.

Apptio Features

Has featureIT Cost Transparency
Has featureIT Budgeting & Forecasting
Has featureIT Showback/Chargeback
Has featureIT Benchmarking

Apptio Integrations

Apptio Competitors

Apptio Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Apptio Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS