- Poor turnaround time
- Low response rate when the problem at hand are large
- Lack of infrastructural knowledge when it comes to scaling solutions
- Lack of inter team work noticed
- Most of the tickets are open for a long period of time
It seems there isn't a sufficient number of Birst users yet to create independent forums and user groups. I look forward to seeing Birst adopted in more organizations, and a large enough user community that grows outside of Birst.
In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.
Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
I wish this question was split into 2. Customer Service would get an easy 10/10.
Birst Scorecard Summary
Feature Scorecard Summary
Birst Networked BI is a BI product that promises to enable a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.
Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.
Birst goes to market in two primary ways:
- Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
- Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products
Birst’s product is packaged in 3 available formats:
- Platform and per-user fee
- By Department or Business Unit
- By end-customer (for embedded scenarios)
Birst Videos (3)
Birst Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Mac|
|Mobile Application:||Apple iOS, Android, Mobile Web|
|Supported Languages:||Arabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish|