TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/gv/rb/XI7SESF1B71F.JPEGBirst is the best tool we found to meet our needs, but has some significant issuesWe use Birst in addition to a separate data warehouse to ingest Google Analytics, event tracking, operational and sales data. We build reports that are distributed across the company by giving everyone a Birst account and having them log in to view relevant dashboard. There are two use cases: 1. The Data warehouse team has modeled the data into a data mart in the data warehouse. In this case we use a Live Access connection to create a report. 2. The data warehouse team has not modeled the data in the data warehouse yet, so the data is ingested with Birst Connect and then transformed with Birst ETL. The data is reloaded through Birst Connect by kicking off automated Windows Task Scheduler.,Easy to create visualizations Very attractive visualizations Connect to many data sources,Terrible documentation and training resources. Sometimes not enough documentation, sometimes it is WRONG! Often we are told to post our issues to the Birst user forum, as if we should be able to figure out our own problems rather than Birst troubleshooting their own product. Sometimes when there are bugs we are told they will only be addressed by voting on them as feature requests, not addressing the bugs. Some feature requests are years old. When using Birst Connect there is a lot that can go wrong on the Birst side of things completely out of our control, and then we are waiting on technical support to resolve. In particular the space can get "locked" if we try to process while it's already processing. I've also experienced where a staging table was deleted in the user interface, but not the backend of the tool, so it failed until the support team manually removed it. Birst technical support is very weak. They often do not answer the phone, and they always ask to go on a call with you after submitting a ticket, no matter if we've provided extensive documentation within the ticket. The ETL features are incredibly hard to use, though very powerful. As someone who has an understanding of database theory I found the fact that the training refused to teach to "primary keys" and "foreign keys" and "facts and dimensions" and instead made us learn a whole different terminology of "levels" and "hierarchies" very confusing. Processing is entirely mysterious to us. There's little explanation of what is happening when it is processing, which makes it hard to troubleshoot when things go wrong. Terrible or non-existent error messages. When a scripted source fails to execute the log in the scripted source doesn't even generate an error message. We've also found that the error message "data format is not correct" doesn't actually mean that, but can mean a whole bunch of other things related to the model. Birst does not allow snowflake data structure more than 2 levels deep. This is a problem as our data warehouse is a snowflake, so we always have to flatten our tables. Even though the visualization tool makes nice views, it is not as robust as even years old versions of Tableau. In particular I've found I often export my data out of Birst and into Tableau when I want to visualize two or more attributes. Birst sends its users to the user Forum, but half of the issues on there have not been resolved. There's a person whose job it is to reply whether the users have figured out a solution. Why is this our responsibility to figure out their tool? Very, very little support for using Live Access to connect to data. Some of the Birst support staff don't even know how to use it.,3,Ability to meet corporate data standards such as scale and security Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service Other,GoodData, Microsoft Power BI, Tableau Desktop, Tableau Server, Domo, Looker, TIBCO BusinessConnect, Pentaho and Datameer Analytics Solutions,10,,12,Reporting on main business KPI that is too complex to calculate in an self-service analytics tool. Creating high level dashboards for executives. Creating reports with complex business logic so that end users do not have to replicate this logic themselves.,Data discovery on taxonomy data Create attractive dashboards to be exported as PDFs for sales people who will not be using Birst itself.,We would like to be able to connect Birst to Google Sheets so that we can bring data into the models without having to add that data to a database. Apparently this is possible but we haven't done it yet. We would like to be able to connect to an API for reporting, we've only done this once successfully.,Yes,Product Features Prior Experience with the Product,Yes,3,YesBirst ReviewWe use Birst as a value based SaaS platform for our contact center customers. We have more than 100 customers with 130 users on our Birst appliance. They get a BI platform where they can enhance the value of the Miralix contact center solution. Birst covers, among other things,Queue performanceWorkload per hour / quarter-hourLost call overviewService level rateAnswer call rateCustomer wait time overviewAgent performanceWork time overviewAgent behaviorDepartment / address / region performance IVR performanceCost-Benefit Analysis regarding ad-based campaign numbersClosed hours analysis,The multi-tenant capabilities of the product is really great. Its relatively easy go get started with the product. The support is great. The flow of new features and improvements are constant. The customer success program is good.,Its fairly complex for "normal" users to master/use the product (normal being supervisors, IT professionals etc.). The administration part of the product could be better, easier to use and manage.,7,Ability to meet corporate data standards such as scale and security Ability to do ad-hoc analysis and scheduled reports,Logi Analytics and QlikView,6,Its faster than the other product I have used, Infosuite.,We don't use the iOS and Android capabilities of Birst, however we plan to.,We don't use data from different sources.,We are running a old version of the Birst appliance. However, the new features of Birst looks easy-to-use and enables ad-hoc repporting on another level.,8,4,2,Are our customers callcenter performaning at a queue level Are our customers callcenter performaning at a agent level Get a structural overview at our customers contactcenter,Birst have enabled our customers to send filter based reports, keeping the number of required reports low For our own CRM system,Microsoft SQL Server,On iOS and Android As embedded web page in our Contactcenter supervisor As a dashboard,Yes,Price Product Features,No,8,Yes,One time I had a system meltdown in a weekend and the support guys in India was wery helpfull and eager the get us up and running again.,The dashboard V2 are very easy to use, drag and drop repporting.,The admin interface Maintenance of the appliance,Yes, but I don't use it,No, having the choce, I don't think we would go with another vendor, Birst provide us with the features our costumers need.Birst almost live accessBirst is used as a delivery mechanism to display data to our client. We collect data on mobile device usage patterns, as well as analyst forecasts across many technology areas, and use Birst to visualise this data via dashboards that clients access from our website.,Connects directly to many types of external data sources, enabling us to plug into data where it already exists Visualiser provides a user friendly interface for non-tech users to build their own databases HTML dashboards look far better now than the original Flash versions,Connectivity between the live sources frequently drops and does not reconnect automatically Cannot add dynamic titles to reports - so although can create a dynamic text box, this title cannot be exported along with the report Designer runs query as soon as an attribute is dropped on screen - would be useful if you know you need to add another 4, to be able to disable the query execution until all items have been added,6,Speed and agility,sql analysis services, Microsoft Power BI and Tableau Desktop,9,Birst is used by several hundred client customers, around 20 internal users, and designed by 3 internal IT Birst admins,5,6,3,5,2,Visualisation of data analysis Presentation of data in visual format for clients, delivered via internet Analysis tool for data held in SQL Analysis Services,Live access connections to SQL Analysis services cubes in MDX and Tabular format using prompts to enable custom searches of data,Microsoft Power BI, Tableau Desktop, Microsoft SQL Server,Basic dashboarding of KPI's Client facing data access,Yes,Price Product Features Product Usability,Implemented in-house,No,Change management was minimal,VM that is provided is restricted to Windows 2008 - no support for 2012 or higher Cannot integrate with our own host providers as there is no real "install" Permissions didn't seem to integrate with our AD,5,Self-taught,Product is not intuitive, and frequently seems to require clicking back to different pages just to get the product to save recent changes. Support desk are not familiar with using the "Live Connect" method to connect to external data sources, and are more comfortable using the native datawarehouse system, meaning there are times it feels we are the ones telling the support team how to do things.,7,we have learnt that the memory on the appliance server is the crucial specification to address when configuring Birst,No - we have not done any customization to the interface,No - we have not done any custom code,We are looking to configure load balancing across multiple appliance servers via NLB but have not yet implement this,3,Yes,The only time we have felt valued has been at the "Birst Forward" conference in SFO, when we were given the opportunity to meet with more senior development team members who actually seemed to understand our issues. Prior to that, the only exception support has come when issues have been escalated to a level that resulted in staff on the West coast agreeing to phone calls at 5am their time to overlap with the UK,Creating dynamic charts Click through functionality,changing page layouts re-sizing charts dynamic text changing data connections working with external data sources via live connection,6,3,5,SQL SSAS Corporate website,none planned,File import/export ETL tools,5,-,7,5,Number of appliances, and ongoing license fees,Identify what support / user focus groups are available for the people who will actually be using the software,Yes,Better stability of the Live Access connection,unknown,No,No,Additional products, considerations and use cases would be considered if we were evaluating today. At the time it was only a couple of people who chose the product based on one of their specific requirements, and other users / products were then crow-barred into that solution.Birst - 9 years after we metBirst has been used across the organization (SCM & Operations teams ) as well as embedded in SFDC (by Sales team) and exposed as a portal to our partners. We have built different dashboards and alerts that help us with managing our SC business as well as provide order and shipment information to our sales team and partners.,Data/data source import (from different sources DBs, txt and xls files, ....) and setup is very easy and fast Very good Dashboard performances (Dashboards/Dashlets built in Visualizer and Dashboards 2.0 ) Powerful data preparation tools,More stable new releases All modules related to data upload and processing need to be improved to better support more frequent uploads and data processing Prompts creation and maintenance need to be more user-friendly and provide performance improvements Admin module needs improvements in performances as well as data source/catalog maintenance area,7,Speed and agility Ability to meet corporate data standards such as scale and security Decreased deployment time and risk Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service,Oracle Advanced Analytics and Business Objects SRC,8,Building and delivering BI content using Birst is more efficient than other BI tools.,Some of our users use Birst Mobile but we do not see this as a very frequently used app,We use very large number of different sources and data formats and a common semantic layer allows us to set and combine all these sources very easily.,Birst is trying to track market requirements and has been introducing new tools and functionalities especially in last 5 years. The problem is that in order to get them available on a market as soon as possible, some of them new tools/functionalities either lack some of important features or are not properly tested and sometimes cause more harm than benefits.,7,5,YesData CaptureBirst has been used across the orgnainization. It is used for reports bookings.,Tabular visualisation Exporting into excel Filtering,Updating. It has been very slow Easy to use. People find it difficult and not intuitive Maintenance. Difficult to address errors and find a solution,5,Ability to do ad-hoc analysis and scheduled reports,Microsoft Power BI,6,Birst is good for the ETL bult in capability, but it requires a lot of SQL development. It is time consuming if complicated logic needs to be built, but once in place it is reliable. Processing time could be a bit long, therefore it is suggested to refresh no more than once a day.,We have no benefit from the mobile apps capability.,The organisation has definitely benefit from Birst. Users get information quickly, consistently and wherever they are. Security levels have been built and different level of permission have been created. Birst is not easy enough for all users to create their own dashboard, but more advanced users have the capability of changing reports in visualizer.,Birst has been updating their offering regularly. Every quarter there is a new release. Pronto has been on the market for sometime, but due to extra costs the company did not embrace the new product. Regular updates are realised, not always with major changes, but interesting features such as forecasting or clustering have been introduced sometime ago.,8,217,2,Performance/sales reports Integration of different data sources KPI,New metrics built that are feeding into global measures Forecasting analysis,Microsoft Power BI,Expand to other departments Build connection to new platforms Integrate all data sources available,No,Product Features,6,Yes,We had an issue with a user. Birst provided extra support.,KPI Simple Graphs Simple reports,ETL structure Date and time analysis Implied greins,If possible, I would look into Birst Pronto
Windows, Mac
Birst
179 Ratings
Score 6.8 out of 101
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Birst Reviews

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Birst
179 Ratings
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Score 6.8 out of 101
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Reviews (1-17 of 17)

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Tim Welch profile photo
January 09, 2019

User Review: "Birst almost live access"

Score 6 out of 10
Vetted Review
Verified User
Review Source

Support

3
Frequently the first line support appear to know nothing about the "Live Data Access" part of the product, which is the main use we have for it. Frustrating to find that we spend several hours on the phone just having to reshow problems, to still get no support help.
Read Tim Welch's full review
Sanja Prstojevic profile photo
January 08, 2019

User Review: "Birst - 9 years after we met"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

5
There are just 2-3 people that work for Birst TS that you can get help from and they are very busy supporting all customers so it is very hard to get in touch with them (ticket assigned to one of them) The rest of the team either do not have good knowledge of the product or have no idea about customer's needs so most of the time issues stay opened or unsolved for months or even longer.
Read Sanja Prstojevic's full review
Rohit Acharya profile photo
February 20, 2018

User Review: "Birst debunked."

Score 4 out of 10
Vetted Review
Verified User
Review Source

Support

3
  • Poor turnaround time
  • Low response rate when the problem at hand are large
  • Lack of infrastructural knowledge when it comes to scaling solutions
  • Lack of inter team work noticed
  • Most of the tickets are open for a long period of time
Read Rohit Acharya's full review
Lee Ann Benson profile photo
March 16, 2018

Birst: "Multi-tenant review"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

3
8 out of 10 times I find the answer to a problem before the support team does. Many times I get the wrong answer from them. I don't find that they evaluate problems well before they start working on them. Many times they work from screen prints and logs without ever speaking to me to find out what is going on.
Read Lee Ann Benson's full review
John Laws profile photo
February 13, 2018

User Review: "Birst Delivers as Promised!"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

9
Birst Support has been some of the best I've experienced in thirty years of working in IT. Starting with the Birst Community forum through the Support Team Birst has be very responsive to our needs. On one occasion, as we were first implementing Birst, we got stuck configuring an appliance. This occurred late in the day and when contacting Support we were directed to a representative who worked with us for over two hours. He helped us understand what needed to be done and then stayed with us while we were completing the configuration. Kudos to Birst for having Support Reps who know what they are doing and care about their customers.
Read John Laws's full review
Eric Lagace profile photo
May 24, 2016

Review: "Birst is a good cloud-based platform for analytics"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

7
There has been a lot of work put into adding features to Birst in the last year, and much of the new stuff is great: new maps, faster charting engine, support for HTML and JavaScript (including D3.js) in dashboards, etc. Unfortunately, documentation is not keeping up and remains very basic, Customer Support is very, very slow, and the Birst forum (the "Community") remains the only place where real-world questions can be answered.

It seems there isn't a sufficient number of Birst users yet to create independent forums and user groups. I look forward to seeing Birst adopted in more organizations, and a large enough user community that grows outside of Birst.
Read Eric Lagace's full review
Timothy Humphreys profile photo
April 13, 2016

Birst Review: "A BI tool that actually delivers!"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

8
First, Birst is the most responsive support group I have used or honestly managed. They document and respond quickly. Are they perfect? No, but that does not mean they do not actively work with you to address my issues. My biggest challenge is understanding some of the support team's accents. Luckily, they are very patient with me asking them to repeat their response.
Read Timothy Humphreys's full review
Deborah Stillwell Judy profile photo
October 01, 2015

User Review: "Birsting with BI Success"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

8
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?

In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.

Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
Read Deborah Stillwell Judy's full review
Brett Mooberry profile photo
November 12, 2014

Birst Review: "A Great Product with Even Better Customer Service"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

8
Our Customer Success Manager does a great job of getting me what I need in a timely manner, and their tech support is friendly and competent. Sometimes when I submit minor issues to tech support, they go unanswered for a while, which is why I'm not giving a perfect 10 (serious issues get answered immediately). I'd take off another point or 2 for this, but our CSM notices when this happens without me having to say anything to him and tracks down the answers for me himself.

I wish this question was split into 2. Customer Service would get an easy 10/10.
Read Brett Mooberry's full review
Scott Gabriel profile photo
August 30, 2013

Birst Review: "Great Product with Great Support"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

10
Birst can do a lot of things, but it can be difficult to figure out unless you have someone to answer questions and to help explain new functionality. Thankfully, Birst customer support has been outstanding. As mentioned before, questions are usually answered the same day the support case is created.
Read Scott Gabriel's full review
No photo available
May 24, 2016

Review: "Birst... The BI tool you wish you had but didn't realize you could afford it."

Score 10 out of 10
Vetted Review
Reseller
Review Source

Support

9
Our company has a great relationship with the product engineers and usually get good response when faced with issues such as bugs with new releases or performance tuning. We probably enjoy this much attention due to our partnership level of titanium. Birst trusts us to help them penetrate the BI market with Birst.
Read this authenticated review
No photo available
February 25, 2014

Birst Review: "First product ever purchased where promise was fully delivered."

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

7
As we have become more self sufficient, we normally only have to call support for some weird or big issue. These issues take longer to solve than i'd like. This is because support cannot fix them. So, not completely fair to the support team - who is knowledgeable about what they should be, but at the end of the day we are talking about the company's support of me, not a support agent team!
Read this authenticated review

Feature Scorecard Summary

Pixel Perfect reports (68)
6.7
Customizable dashboards (77)
7.6
Report Formatting Templates (60)
6.3
Drill-down analysis (78)
7.4
Formatting capabilities (77)
6.6
Integration with R or other statistical packages (28)
6.3
Report sharing and collaboration (68)
7.3
Publish to Web (52)
7.9
Publish to PDF (67)
7.9
Report Versioning (9)
7.4
Report Delivery Scheduling (66)
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
7.2
Location Analytics / Geographic Visualization (58)
7.0
Predictive Analytics (34)
5.6
Multi-User Support (named login) (70)
8.4
Role-Based Security Model (68)
8.1
Multiple Access Permission Levels (Create, Read, Delete) (69)
8.0
Responsive Design for Web Access (52)
7.1
Dedicated iOS Application (34)
7.5
Dedicated Android Application (24)
7.6
Dashboard / Report / Visualization Interactivity on Mobile (42)
7.3

About Birst

Birst Networked BI is a BI product that promises to enable a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Birst Features

BI Platform Features
Has featureAdministration via Windows App
Has featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer
Has featureETL Capability
Has featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Has featureCloudera Hadoop
Has featureHortonworks Hadoop
Has featureEMC Greenplum
Has featureIBM Netezza
Has featureHP Vertica
Has featureParAccel
Has featureSAP Hana
Has featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Has featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Has featurePredictive modeling
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Does not have featureReport Versioning
Has featureReport Delivery Scheduling
Does not have featureDelivery to Remote Servers
Data Discovery and Visualization Features
Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Has featurePredictive Analytics
Has featureSupport for Machine Learning models
Does not have featurePattern Recognition and Data Mining
Has featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Does not have featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Does not have featureJavascript API
Does not have featureiFrames
Does not have featureJava API
Does not have featureThemeable User Interface (UI)
Does not have featureCustomizable Platform (Open Source)

Birst Screenshots

Birst Videos (3)

Watch Birst Networked BI - no more silos.

Watch The VP of Supply Chain at Citrix Systems on their Birst-architected digital supply chain

Watch CIO of CPG Reckitt Benckiser on Birst

Birst Downloadables

Birst Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Birst Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All
Supported Languages: Arabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish