Infor Birst

Infor Birst

Score 8.7 out of 10
Infor Birst


What is Infor Birst?

Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools,...
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Recent Reviews

Birst review

2 out of 10
March 30, 2018
We used Birst as a visualization tool for selling our analytical services to our clients. It was used by multiple people internally (data …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Drill-down analysis (78)
  • Customizable dashboards (77)
  • Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
  • Formatting capabilities (77)

Video Reviews

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Basic License


On Premise
Per 20 Users Per Year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

7.4Avg 8.1

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

7Avg 8.0

Report Output and Scheduling

Ability to schedule and manager report output.

8Avg 8.3

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for pattern and outliers and the ability to represent the data visually.

6.9Avg 8.1

Access Control and Security

Access control means being able to determine who has access to which data.

8.3Avg 8.5

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

5Avg 7.9
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Product Details

What is Infor Birst?

Infor Birst is a BI product that enables a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Infor Birst Features

BI Platform Features

  • Supported: Administration via Windows App
  • Supported: Administration via MacOS App
  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: In-memory data model
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: ROLAP (SQL-layer querying)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: Data warehouse / dictionary layer
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: IBM DB2
  • Supported: Postgres
  • Supported: MySQL
  • Supported: ODBC
  • Supported: Cloudera Hadoop
  • Supported: Hortonworks Hadoop
  • Supported: EMC Greenplum
  • Supported: IBM Netezza
  • Supported: HP Vertica
  • Supported: ParAccel
  • Supported: SAP Hana
  • Supported: Teradata
  • Supported: Salesforce
  • Supported: SAP
  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Predictive modeling
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Predictive Analytics
  • Supported: Support for Machine Learning models
  • Supported: Integration with R or other statistical packages

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Infor Birst Screenshots

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Infor Birst Videos

Infor Birst Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish

Frequently Asked Questions

Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.

Alteryx, / XANT Predictive Pipeline (discontinued), and Datameer are common alternatives for Infor Birst.

Reviewers rate Report Delivery Scheduling and Multi-User Support (named login) highest, with a score of 9.

The most common users of Infor Birst are from Mid-sized Companies (51-1,000 employees).
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(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Timothy Humphreys | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Dashboard presentation and updates. Allows the user to "run" varying reports and see data based on comprehensive prompts. Reduces the time necessary to run "more" reports. Saves time, improves accuracy and consistency in reviewing data.
  • Designing reports. Simple reports take minutes yet offer extreme flexibility when used within the dashboard. Reduces response time to internal and external clients.
  • Data Management. The process to setup and manage data requires planning and accuracy. Because of this, data is stable.
  • Copying Dashboard Prompts (filters). While the product has very flexible prompts and the ability to add them readily, you can not copy prompts from one dashboard page to another. You have to either copy the dashboard or manually add the prompts.
  • User Management: The system provides a robust set of security layers for data, users, etc. For user security, the process requires more screens than it appears to need.
I have yet to find a perfect BI or reporting tool. After 20+ years of performing/managing BI and analytics, the Birst product provides us with:
  • Flexibility in design
  • Speed to deployment
  • Customer and technical support
  • Financial value and ROI
  • Comprehensive solution with scalability
We learn more every day with the product as well as receive alternate ideas and support. I have no regrets selecting the Birst product and would do so without hesitation again.

QlikView - on the face, similar system design, agnostic data sources,
Cognos - previous experience
MS Reporting Services - fit with internal systems/tools/environment.

After using multiple BI and reporting tools, Birst has become our go to system for any analytics. With the system's abilities and flexibility, the system is unparalleled in today's market for our needs.
  • Dashboard view of pharmacy utilization trends for clients
  • Analytics for key performance indicators
  • Auditing of pharmacy utilization on behalf of clients
Using multiple tools such as MS Access/Excel, raw Sql Server.
  • Implemented in-house
  • Professional services company
We utilized an individual consultant from Fact Effect in coordination with Birst to move us forward with the implementation.
We are a small shop so the resources were limited. We did not plan as well for the implementation as we should have. That said, we should have received more support from Birst to ease some of the implementation pains we encountered. From the sales pitches, you have expectations that start up and use will be simple. Though many facets are simple, a better implementation plan should have been provided.
  • In-person training
  • Self-taught
I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly.

The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
Yes and no. Some aspects of the reporting and dashboard were easy to learn on your own.

The data management side was another issue. There is no way I would have been able to setup the data side without training and assistance. This may be more of knowledge issue on my end, but even with others, the data/back end side required training.
When needed, Birst has internal support as well as qualified third party vendors available if/as needed. We have used this support option for part of our development and were pleased with not only the support from the vendor and Birst.
First, Birst is the most responsive support group I have used or honestly managed. They document and respond quickly. Are they perfect? No, but that does not mean they do not actively work with you to address my issues. My biggest challenge is understanding some of the support team's accents. Luckily, they are very patient with me asking them to repeat their response.
Brett Mooberry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Report building is quick and easy.
  • Creating a data model for a reporting structure and data warehouse is easy.
  • Our users can access it whenever they want, whenever they want using either a computer or iPad.
  • Birst seems like it can do almost anything either myself or the users can think of. When my users ask me for things I don't know how to do, I typically just say "sure", assuming that it's possible and that I'll figure it out. I'm sure this will come back to bite me one of these days, but it hasn't yet.
  • There were a number of "quality of life" issues, I'll call them, when we first got started on the Appliance version - for example, upgrading was very clunky. Those issues have been cleaned up and I have no complaints about them now. Birst seems to do a really good job of listening to their customers and giving them what they want.
  • The Birst Mobile iPad app doesn't have the full functionality of the browser-based version, but I understand that this is being fixed with HTML 5. In fact it may already be fixed - I know that some of the HTML 5 implementation is done, but I'm waiting for it to be fully in place before making the switch.
I am a huge fan of Birst. Their product is great, but what really impresses me is their customer service. I was very impressed by how committed and able they were to completely turn the project around like they did. We are a small client who is pretty inconsequential on their balance sheet, but I sure don't feel like it when I talk to and work with them. And that, in my own personal opinion, is what makes a company great.
It came down to QlikView, Tableau, Cognos, and Birst. QlikView and Tableau were eliminated because they are simply reporting tools, and it was eventually determined that we wanted to set up a data warehouse. Birst beat Cognos because it had nicer looking reports, was much easier to use, and was *much* cheaper.
It does everything we need it to and more at a very reasonable price. The customer service is excellent and well worth the money.
The end users are predominately Executives, Managers, and Team Leaders. I'm the only person who maintains Birst, writes the reports, etc.
I'm the Birst guy. I take care of the back end stuff, build/modify the data model, create reports, build dashboards, make sure it has plenty of food and water, etc.

Only having one person to do all of this is probably wouldn't work for larger companies with a bunch of different databases, but it works great for a smaller company like ours with only one database that we have tying into Birst.
  • Managing reports is so much easier now. The time it takes me to put out our scheduled reports is basically zero now, and they all have visualization, which was too much work to do on every report before.
  • Ad hoc reporting has become much easier as well. Often times when I've made ad hocs in the past, I get asked to make them again with different date ranges, etc., either right then or a few weeks/months later. With Birst, users can select their own data ranges and chart types for the reports I build them, as well as bring in additional metrics or swap out existing metrics. Without going into too much detail, users can do this in a way where the changes are temporary and only visible to them, or by changing the report itself, depending on the permissions you want to give users. The point is that unlike before, I typically only have to do a report once and the users are empowered to make whatever minor changes to it they want, saving me time and getting them their results faster.
  • Birst makes data warehousing easy. I don't have any sort of previous training or experience when it comes to data warehouses. After a few conversations with Birst tech support and a couple classes they offer, I'm building out a data warehouse by myself, and it's going fairly well. Our Customer Success Manager is also great about getting me the help I need when I run into issues I can't figure out.
  • For a company with less than 100 people like ours, having one person able to totally manage the data warehouse and reporting, and still have time for other things is huge.
Birst is our first reporting and data warehousing tool. Prior to Birst, our reports were Word documents and Excel spreadsheets, populated by data from SSRS reports. We did not have a data warehouse prior to Birst.
  • Implemented in-house
  • Professional services company
The professional services company used was Cervello.
Our initial implementation was rocky. Without writing a novel, there were a few main issues. The professional services company was decent, but not great. We also did not have adequate resources on our end to provide the services company what they needed (an expert on our database, etc.). As the project manager, I definitely tried to do too much with the initial implementation and was very guilty of "chasing squirrels", as I've heard it called. All of this lead to us running out of professional services hours we had paid for, without a working product.

After that unsuccessful first attempt, Birst sat on the shelf for a bit before we got our new (and current) CSM. He called us to see how things were going. After learning that the product wasn't in use and how poorly our first go at it went, he bent over backwards to get us up and running, first with spreadsheets, and then with our database, all at no additional charge to us. Combine this with the training I've received, and we've got a working product up and running without the use of a professional services company. We are definitely one of their smaller clients, and I was surprised at how much work they put into turning the project around for us.
  • In-person training
  • Self-taught
I went to their annual user conference (Birst Forward) and their standard training class (Birst Boot Camp) this year, and both were excellent. Very educational, and I got all of the personal attention I needed to get my questions about my specific answered. I've also reached out to the trainers after those events to ask more questions, and they've been great about getting back to me with answers.
A big mistake we made in our initial implementation was not getting me any training on it. The product is intuitive and I did figure out a great deal on my own, but there's really no substitute for formal training with these sorts of things. As I've said before, I have no experience in this area, so maybe somebody used to this sort of thing wouldn't need the training as much as I did, but even then I would recommend getting the training anyway. Being able to network with other customers and various Birst employees is enough to justify the cost, let alone what you'll actually learn.
I don't believe they have different tiers of support.
Our Customer Success Manager does a great job of getting me what I need in a timely manner, and their tech support is friendly and competent. Sometimes when I submit minor issues to tech support, they go unanswered for a while, which is why I'm not giving a perfect 10 (serious issues get answered immediately). I'd take off another point or 2 for this, but our CSM notices when this happens without me having to say anything to him and tracks down the answers for me himself.

I wish this question was split into 2. Customer Service would get an easy 10/10.
Having no background with this kind of program, I've found it to be a very intuitive piece of software; I can generally figure things out on my own. Easy to use and figure out doesn't mean it's shallow though - it's definitely a powerful and robust program.
The only downtime we've had can be attributed to us not having proper backup procedures on the server we installed it on. The log files filled up the space allocated to the machine. We have since fixed the issue.
Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast.
  • We'd eventually like to plug it into Google Analytics.
Yes, Birst has a special connector for Google Analytics.
Score 9 out of 10
Vetted Review
Verified User
across a division within a larger organization. External clients also utilize interactive dashboards and visualizations. We utilize Birst to present internal administrative and service metrics, external reach and effectiveness metrics and comparative metrics across our large syndication network.
  • Birst is best at implementing and validating data warehouse models. I have been able to prototype multiple models in under 4 hours of effort - this is really amazing. As a past user of a big-3 reporting stack, these same tasks would have taken days. It is also extremely easy to publish dashboard of reports for users to view and interact with.
  • Birst supports both our internal analytics needs related to usage as well as external partner metrics utilized by our customers to determine efficiency of our products within their websites.
  • Birst's interface can be slow at times. On dashboards, I regularly see 3-5 second load times BEFORE the data begins being loaded (interface load time for the Adobe Flex framework). In addition, I have had numerous occurrences where I have to back out of the report designer and come back in due to failed refresh of the design palette.
What was promised was delivered. Amazing that point is so surprising, but as those of us who procure enterprise software know, salespeople can be very good at promising things that are "possible" but not necessarily workable. Birst delivered across every aspect; software, services and support.
Business Objects, Microsoft, Pentaho, JasperReports, GoodData. Birst provided the broadest set of functionality at the best cost of ownership. Ease of implementation and getting quickly up to speed provided the biggest cost savings vs the other packages. The keys to ease of use and speed were the integrated nature of the Birst Cloud platform; ETL, Authoring, Visualization and secured self-service. No servers to buy, no complex contracts for Professional services + support + licensing. Birst was very easy to work with in getting started up.
Birst has provided exactly what was promised and then some. I can honestly say this is the first commercial product I have acquired for my company where the benefits promised were all delivered. Birst has been a pleasure to work with as a partner, actively seeking out comments from my team.
Product Management, Sales Operations, Client Solutions, Customer Service. We also have over 2500 external clients access Birst Dashboards integrated into our Client and Vendor Portals to gain insight into their content syndication effectiveness and reach.
Engineers and Client Solutions specialists. With a strong understanding of traditional data modeling and stewardship as well as the uses and methods of big data analysis, our core team of Analytics Engineers create and publish interactive analyses utilizing Birst. A good understanding of traditional ETL, BI and visualization design are critical to success of the team.
  • Reporting and Analytics
  • Interactive Dashboards integrated within our applications
  • Publishing Interactive Analyses for consumption by our client base.
  • I am not sure if we have been that innovative vis a vis capabilities of a BI/Analytics package. I think we do some pretty amazing things joining big data sets to our standard BI model. We allow comparison of a particular manufacturers product reach vs an anonymized set of competitive information. In an interactive dashboard you can change the comparison from the general set to a named set of top competitors as well as filter and slice by many different attributes.
  • We are looking into Birst's predictive analytics capabilities and sampling structures to provide prescriptive services to our syndication network. Items like suggesting the best price for an item, or inventory demand planning, or which channel to spend marketing $. Basically utilizing our data and Birsts platform to create an e-commerce optimization info-store.
  • Utilizing the new Birst Visualizer, we will be opening up a limited set of our standard model for ad-hoc visualization (we have a large amount of data and need to limit the scope of what can be completed ad-hoc to live within very strict performance guidelines).
Microstrategy and TerraData
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
As with many, price and licensing became the most important. Not having to buy a license for every person who will look and interact with a dashboard was critical for us as we have an unknown and ever-growing number of users
I would definitely expand the data set with which I evaluated. Although Birst has been able to handle the increased data load - it has taken more work on our side to model, clean, archive and optimize our data. Our original implementation was under budget, but ongoing costs are above what I planned (although not by any economically meaningful amount)
  • Vendor implemented
  • Implemented in-house
I partnered with Birst to implement the system and our first report model.
the original phase (modeling) really occurred during the selection process. So we really had Model, Implement, Operate and Iterate phases. The last two are of course permanent processes and not actually part of a project plan per se.
Change management was a major issue with the implementation
Changes to technical processes were no problem, but changing mindsets to a position of analysis vs reporting was a big deal - and is still ongoing. Asking for a 200 page report when all you are really looking for are the top and bottom 10 performers requires explaining goals. Making changes to a report that multiple people use, to maximize reuse is a different challenge than in the regular software engineering world with a single codebase. Minimizing code fracturing requires a lot of planning to ensure modifications do not break only code/reports, but purpose and unknown insights as well (unknown to the developer, but well known to the end user)
  • esoteric functions that were not well documented - having to go to Birsts client solutions team for answers
  • report functions that were not well documented, leading to some unanticipated results in reports - having to go to support to gain understanding of why.
Birst's implementation staff were beyond excellent. Their knowledge of BI/DW, good implementation methodology and ability to flexibly approach a set of business problems enabled us to quickly get up to speed.
  • Online training
  • In-person training
  • Self-taught
This was one of the best in person trainings I have attended. The instructors were very knowledgeable of the product and its functionality. They were easily able to translate training material to actual business problems faced by the attendees.
Although I found the online resources helpful, a lack of appropriate examples for certain tasks key to report creation and advanced modeling make the online training/documentation less than perfect. For an inexperienced BI professional, the online training would not enable a streamlined launch of the product.
BI is a complex topic. If you have experience with BI and data warehousing, this product is very easy to pick up and get going with. From scratch, and with only a couple hours of assistance I was able to pilot the system with a fairly complex data model. This included developing reports that utilized advanced functions that were fairly well explained in online training and documentation. I would not recommend this approach to someone attempting to implement a full line BI system for multiple end users. Its one thing to work through learning a new system when you are the project champion, quite another when you are trying to implement for a broader user base.
its seems just about right.
when you create your model - ensure you utilize "scripted" sources for any source that will be utilized in a fact table or degenerated dimension. These become more difficult to modify if you source directly from a file/db connection.
Some - we have done small customizations to the interface
general interface is easy to customize. There are a couple of options I would like to be configurable that are not, but no real ramifications of these.
No - the product does not support adding custom code
As we have become more self sufficient, we normally only have to call support for some weird or big issue. These issues take longer to solve than i'd like. This is because support cannot fix them. So, not completely fair to the support team - who is knowledgeable about what they should be, but at the end of the day we are talking about the company's support of me, not a support agent team!
almost always - with exceptions for some complex issues that required engineering. Those may take a couple months.
after an upgrade, where I failed to follow my part of the upgrade instructions I was left with an inability to import data. I spent hours looking at my sources and processes. When I finally entered a ticket (on a saturday night), they called me back within minutes and walked me through what needed to be done. With the normal automated processing steps I have - I would have had a lot of manual work to fix the data up if I had missed a second cycle. Their prompt response and clear instructions let me get past that.
  • creating dashboards with interactive functions
  • adding sources and data fields
  • administration of the system
  • user setup
  • modfying fields related to a "delete-key" source used to control ensuring duplicate data is not ingested for sources with only "natural" keys
Yes, but I don't use it
I would like to see additional usability put into the ETL scripting. Recently, Birst added a nice function reference inline to formula creation which has kept me from having to return to documentation so much. The same in ETL would be very beneficial. The interface problems related to the Flex framework are being addressed in a rewrite to HTML 5, but for now they are still a hindrance to a higher usability rating.
Mostly this rating is due to Birsts lack of understanding of my model and data size even though we clearly discussed it. They started me out on a particular data backend and as my data grew had to convert to a more performant backend (that is standard for them). I should have been started on that. Birst does allow connections to Amazon Redshift, and if you deploy in house has connectivity to several columnar data stores.
There have been only a couple of brief outages under 30 minutes in the 6 months I have utilized the platform.
In a reporting and analytics package there are two distinct performance times to look at. First is the performance of calculating the report data and metrics. I would rate a 9 for this. However, the interface rendering is slow, rating a 7. Dashboards can take 3-5 seconds to load. This is probably not a problem for normal users, as the dashboard render is performed once. My application integrated the dashboard into a commercial product though, with hundreds of customers - so my demands are higher with a large number of end users.
  • Internal and customer facing portals.
The integration was clearly documented and worked as documented. A combination of GET/POST statements should make it easy for anyone to integrate to another website or database.
  • Zuora, a subscription billing system.
Zuora integration is on the roadmap for Q3/4 2014
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • ETL tools
very easy and well documented.
none - it is very straightforward.
amenable to my requests for access to the system during the sales process. I did not want a vendor lead POC. If I couldn't get in and use it and figure it out in a couple weeks - I knew it wouldn't be right for our organization
after a great implementation and wonderful support for the first 6 months - some more complex problems I encountered led to some time to repair metrics I was unhappy with. After a couple months I spoke with their exec team and was then given the attention and support I had come to expect.
I am not allowed to disclose the terms of our contract as we signed up as an OEM.
as with any vendor that is not one of the top 5 software/hardware companies in the world - push for what you want. If there is a feature you need and it's "on the roadmap", get it included in the contract/SOW. This is your time to ensure you get what you want at the price/terms you are willing to enter. They are professional sellers - are you a professional buyer?
yes. follow the published steps and its all good.
  • enhancements to HTML5 dashboard
  • Birst Visualizer
  • Backend data processing enhancements
Scott Gabriel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It combines data from disparate data systems so that it can all be viewed in one place
  • The drilling and filtering capabilities are outstanding! We've really been able to get to the lower level of detail that we needed, but could not get, before we started using Birst.
  • Once created, Birst updates all by itself. No downloading, exporting, or re-aggregating of data to update reports.
  • Report designer user interface is poor. For example, Birst has a feature that allows report designers to build and save custom expressions. This is helpful because, rather than having to rewrite the expression each time it's needed, the designer can simply select it from the saved expression box and drop it into the report. However, there appears to be no rhyme or reason to the organization of the expression box. It's not alphabetized and you can't categorize expressions by creating folders. This can lead to frustration when time is wasted just trying to find the custom expression that you need.
  • Creating new reports is a clumsy process.
  • Data exports are sloppy. This is due more to the lack of flexibility in the designer UI than to the actual exporting capability. For example, when creating a data table, you often need the label to be a larger size than the column because the label requires descriptive text while the column is just a value. However, in the Birst designer UI, you cannot independently change the size of a measure label and the size of its corresponding column--they have to be the same size.
  • It's hard to quantify the time savings and improved decision making that occurred because of Birst, but it is substantial.
We already renewed.
I have really enjoyed working with Birst, both the people and the product. The Birst team truly cares about customer success and is committed to helping clients find solutions to their business intelligence needs. Despite all the benefits the product has brought my company, I still feel like we are just scratching the surface of its reporting capabilities. For example, just last week I submitted a support case for help creating a report. I ended up learning of an entirely new container report capability that we hadn't used before. The container report is about 10 times better for displaying the data than what I had originally planned to do. And because the Birst customer service is so outstanding, I had the new report up and running in less than a day. This is the kind of service that I believe makes Birst an outstanding BI tool.
C-suite, directors, field managers, and analysts
This person has other responsibilities besides managing the back-end of Birst.
  • Reporting that used to be done in excel is now being done in Birst.
Some of the reporting was done in Salesforce. Most of the reporting was done in excel.
  • Vendor implemented
  • Implemented in-house
  • Professional services company
I wasn't directly involved with the implementation process, but from what I understand it went smoothly.
  • In-person training
Training was very helpful. It occurred early in the implementation process, but I remembered a lot of what we did months later when I started getting hands-on experience.
I'm not sure of the extent of customization my company did.
Birst can do a lot of things, but it can be difficult to figure out unless you have someone to answer questions and to help explain new functionality. Thankfully, Birst customer support has been outstanding. As mentioned before, questions are usually answered the same day the support case is created.
It can be clunky, but there have been noticeable improvements with each new release. It's obvious that they are working hard to improve the usability.
We had a few instances when data didn't process as planned. However, we have worked with Birst and found solutions.
Sometimes I wish the data would load faster. Not sure if that issue is on Birst's end, though.
  • Salesforce.
All non designer/admin users log into the service via .
  • None that I'm aware of.
I was not involved in the Sales process, but from what I understand all went well and both parties got along with few, if any, issues.
Again, not qualified to comment on this question.
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