Overall Satisfaction with Birst
We adopted BIRST to be used as the enterprise BI solution so all departments with enterprise BI needs would use BIRST.
We use BIRST Cloud solution.
- Being a cloud solution the platform upgrades are not a pain point anymore.
- Once the data model is ready, building basic reports/dashboards are really straightforward.
- One single tool may cover all your business intelligence needs, from data ingestion to reporting so it can be cost-saving in terms of licensing.
- Building an analytical ready model does not require highly skilled developers.
- Lack of access to underlying database and use of non standard languages (propietary code) BQL and BIRST scripting.
- Very poor and not user-friendly administrative area. Big dependency on command line tasks (a few drag and drop) and lack of out of the box administrative views (reports and dashboards showing platform's response).
- Small community. Really difficult to find skilled resources in the market and few technical blog articles or videos available.
- Data ingestion capabilities do not scale. Being capable of ingesting data is an added value however, the solution is mainly based on SQL plus scripting (no out of the box monitoring capabilities, difficult to reverse-engineer...).
- Speed and agility
Other: There are things that do not work as expected such as "Networked BI" (re-usability of data across different subject areas). There are many limitations in terms of what we can monitor on the solution's behavior (usage tracking data is not complete neither accurate). It is really difficult to reverse engineer the solution developed by another person and not having direct SQL access to the underlying database prevents us from having the right level of data-traceability/data-lineage.
The response time when cases are created does not meet our expectations.
Some "modern"connectors do not fully work and they are not just "plug and play".
There are connectors in ALPHA version for more than a year (i.e. BOX).
Depending on the complexity of your company's data and business needs it may or may not be a good fit. I would say it can be a good BI ecosystem for small and mid-size companies with low complexity so they can have data ingestion and reporting capabilities with one single tool.
If you need to integrate data from many different data source;, your environment does change quite frequently, you have many different business areas, the data volume you have is quite big... then it is less appropriate.
Additional Questions on Birst Capabilities
From the admin/developer point of view we do not find it user friendly, a lot of commands for administrative tasks (few drag and drop), a lot custom code required for data ingestion purposes including Python, batch command line, BQL (BIRST SQL language, it is difficult to reverse engineer, there is a lack of a super-administrator role which could have access to everything.
Personally I would say it could be a good fit for mid-size companies with low complexity (few data sources, few STAR-schemas and few conformed dimensions).
Time to Value
Additionally, there are capabilities which BIRST does come with: ADR (Automated Data Refinement), Networked BI and Data Mashups which should have helped on bringing additional speed and increased re-usability but we have found many limitations around those.
BIRST via web browser does have "Admin", "Visualizer" and "Designer" tabs. Accessing via mobile app the capabilities are limited so only dashboards are available.
When designing dashboards for mobile it would help if on the development area we could preview how the dashboard will look in a mobile device.
Lineage is quite straightforward as you can select an object and its dependencies however the graphical part gets really messy when you have a complex model behind.
One really important thing BIRST should put a focus on is moving away from Flash and fully adopt HTML5. The administrative/development area still requires flash.
My guess is that the biggest effort BIRST is doing is moving away from Flash and adoption HTML5, in this area they are behind other vendors.
Regarding new capabilities, the main focus lately is on the self service data preparation area with PRONTO which is quite aligned with what other vendors are doing.
What we are missing are capabilities other vendors are announcing like natural language processing or a bit of artificial intelligence. We do not anticipate much progress on this areas.
Users and Roles
Current usage of BIRST in our company is not focused on a specific business area or function but all areas with enterprise BI needs.
Support Headcount Required
The support team we have is basically granting access to users, and supporting the different applications including: monitor the execution of ETLs, building new reports/dashbords, troubleshooting issues...
Business Processes Supported
- Enterprise wide reporting with big target audience having a common semantic layer in order to ensure KPI definitions are consistent
- No innovative ways we have used BIRST
Other Software Used
Future Planned Uses
- Depending on BIRST new capabilities. Currently we're trying to adopt Pronto for self service data preparation purposes
- Product Features
- Third-party Reviews
In many cases we are provided with workarounds but not real solutions.
Multiple times we are given the answer "code change" requested so we have to wait for the next release (every 3 months) and in some cases we have to wait for more than one release.
Birst Customer Support Pros and Cons
Problems left unsolved
There are other cases where a minor release has been provided (not having to wait for 3 months) but this is not the usual case.
Usability Pros and Cons
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
- Self service BI to build simple reports with Visualizer is easy
- Interacting with existing reports and dashboards is really easy
- Data ingestion process is quite complex
- Data modelling and making changes to the existing model can be really tricky. It is hard to reverse engineer and apply changes on a model built by another developer/team and it is hard to change something if you do not regularly apply changes (i.e. add a dimension to a model you built 5 months ago).
- The administration parts are not user friendly. It is Flash based and a lot of things are done via commands. There is no super administrator role so not possible to have a look at everything which has been built.
Mobile Interface Availability and Impressions
Evaluating Birst and Competitors
Evaluation Lessons Learned
the BI Industry in 2015 and we were looking for a SaaS cloud solution what we did not consider is the high complexity of our data-ingestion/integration needs neither the low re-usability of the data ingested by BIRST.
During the selection process make sure the tool does fully cover the capabilities needed and clearly position it within your toolkit so each tool is used for the purpose it was selected.