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Blackbaud CRM

Blackbaud CRM

Overview

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

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Recent Reviews

Good product!

8 out of 10
January 02, 2024
Incentivized
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Tara Michaels | TrustRadius Reviewer
Tara Michaels
Assistant Director
Bucknell University (Education Management, 501-1000 employees)
Verified User
Analyst in Other
Fundraising Company, 1001-5000 employees
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Pricing

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Blackbaud CRM

Blackbaud CRM

N/A
Unavailable

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Kindful, a Bloomerang product

Kindful, a Bloomerang product

$119
per month
What is Kindful, a Bloomerang product?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

Causeview

Causeview

$60
per user
What is Causeview?

Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.

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Product Details

What is Blackbaud CRM?

Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:

  • A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
  • Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
  • Market segmentation to support complex multi-channel outreach programs.
  • Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
  • Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
  • Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance.
Blackbaud CRM is also extendible and customizable, with a software development kit, and tools like Page Designer that can be used to modify pages and forms without technical knowledge.

Blackbaud CRM Features

  • Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
  • Supported: Moves management and stewardship capabilities to expand and nurture major donors
  • Supported: Segmentation support for multi-channel campaigns
  • Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
  • Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
  • Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
  • Supported: Integration with business intelligence and data analytics solutions.
  • Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
  • Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
  • Supported: Wide selection of partner apps in Blackbaud Marketplace.
  • Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
  • Supported: Embedded data hygiene management including duplication management and address validation

Blackbaud CRM Competitors

Blackbaud CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesGlobal - US, Canada, EMEA, Asia-Pacific

Frequently Asked Questions

Designed for large, complex organizations as well as federated and international nonprofits.

Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.

Reviewers rate Implementation Rating highest, with a score of 8.2.

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(112)

Attribute Ratings

Reviews

(26-36 of 36)
Companies can't remove reviews or game the system. Here's why
February 19, 2016

After 2 years of BB CRM, here's what I think!

Caitlin Tom | TrustRadius Reviewer
Caitlin Tom
Project Coordinator
American Heart Association | American Stroke Association (Health, Wellness and Fitness, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I honestly have never seen an alterative, as I've been a user since I began working with my current company. That makes it difficult to give a specific scenario where BB would be better or worse.
February 12, 2016

Blackbaud review

Verified User
Employee in Other
Hospital & Health Care Company, 1-10 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We felt that this platform was built for a larger organization. They do not understand the smaller grassroots organizations and overlook our needs. Overall it was just too complex a system for our uses and the simple things- event registration linking to a donor record- did not work.
January 15, 2016

CRM after using and implementing for multiple organizations

Salvador Orochena | TrustRadius Reviewer
Salvador Orochena
Director, Application Development
The Jewish Federations of North America (Philanthropy, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Blackbaud Internet Solutions (BBIS) platform is still being evaluated as it provides external web presence (content management system), donor self service, event registration, email marketing, revenue processing and has an interface with the application.
April 08, 2015

Blackbaud/Convio daily user

Verified User
Manager in Marketing
Fund-Raising Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's very useful for a non-profit organization with a fundraising event (or events, or a series). When choosing which modules to purchase, consider whether you will be using it for your entire operations (registration, donation, eCommunication, website). It doesn't fully integrate with social media yet, but there are many consultants and other organizations that will provide that customization.
July 02, 2014

BBNC ...is it for your org?

Verified User
Vice-President in Other
Non-Profit Organization Management Company, 11-50 employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A three as in not very likely. I have converted over to Salesforce. You will have to pay for each license and each functionality or module and my experience as a consultant is to help you get things to work well. With Salesforce you may still want an implementation consultant but you get 10 licenses for free annually if you are a 501(c)(3) non profit. Their documentation is easy to use. Additional licenses are more than 70% off and their Dreamforce conference is outstanding. My loyalty has moved to Salesforce Foundation. I implemented the same functionality for less than 1/2 the costs in the same amount or less time.
June 30, 2014

A Fundraiser's View of the CRM suite

Jeff Swan | TrustRadius Reviewer
Jeff Swan
Regional Director
Opportunity International (Non-Profit Organization Management, 51-200 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
How easy is it for remote home-office staff to use? How is access on mobile devices? How easy is it for remote home-office users to translate the data into an email list or printed mail list? How easy is it for remote home-office staff to move straight from the Blackbaud database into Outlook to draft and send an email, and then have that recorded automatically in the database?
June 25, 2014

My Review and what it do...

Lin Wormley | TrustRadius Reviewer
Lin Wormley
Digital Marketing Manager
Scout Marketing (Marketing and Advertising, 201-500 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Budget is the main question I would ask when making a decision. It's a great tool. However, depending on what you have available there are definitely other options to consider. If budget is no concern I would look at a platform that is more "Engagement Marketing Focused" as opposed to just being a lower cost alternative that focuses on Non Profits.
June 25, 2014

More than just a donor database

Rebecca Armstrong | TrustRadius Reviewer
Rebecca Armstrong
Development and Marketing Coordinator
Goodwill Omaha (Individual & Family Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think a much larger organization (in terms of fundraising) might want something a little more savvy. We use a lot of different customizations so we find the software perfect for us, but a solely fundraising-based department might not find that as useful.
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