Improving communication with our customers
We implemented Bright Pattern Contact Center as our Support Contact Center, and it will allow us to implement voice and WhatsApp channels …
Overview
What is Bright Pattern Contact Center?
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on…
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Awards
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Popular Features
- Warm transfer (27)9.797%
- Recording (26)9.797%
- Agent dashboard (26)9.696%
- Historical reporting (26)9.494%
Reviewer Pros & Cons
Pricing
Omnichannel CX
-
Cloud
per month per seat
Call Center Standard
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Cloud
per month per seat
Digital CX
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Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.brightpattern.com/call…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Bright Pattern Contact Center Retail Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Bright Pattern Contact Center?
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution boasts users globally in over 26 countries.
Bright Pattern Contact Center Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Bright Pattern Contact Center Screenshots
Bright Pattern Contact Center Videos
Michael McCloskey, CEO at Bright Pattern, talks about the opportunities for service providers to combine Unified Communications and Contact Center technology.
CEO Michael McCloskey discusses how Bright Pattern leverages AI to improve CX: self-service, transcription, teleprompter functionality, supervisor alert, intent analysis, quality management, WFM, and skills-based routing.
Bright Pattern Mobile for the Customer Experience - Frost & Sullivan Solutions Spotlight
Why companies choose Bright Pattern
Bright Pattern Contact Center Integrations
Bright Pattern Contact Center Competitors
Bright Pattern Contact Center Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada, Central America, Caribbean, Belgium, Netherlands, Ireland, UK, Spain, Italy, Estonia, China, Singapore, Japan, Germany, Norway, Russia, Mexico, Holland, Turkey, South Africa, Malaysia, Australia, New Zealand, |
| Supported Languages | English (US), English (NZ), Chinese, Dutch, French (Canada), French (France), German, Italian, Japanese, Portuguese (Brazil), Russian, Spanish (Mexico), Spanish (Puerto Rico), Turkish |
Bright Pattern Contact Center Downloadables
Frequently Asked Questions
Reviewers rate Click-to-call (CTC) and REST APIs highest, with a score of 10.
The most common users of Bright Pattern Contact Center are from Mid-sized Companies (51-1,000 employees).
Bright Pattern Contact Center Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(38)Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We are a Bright Pattern Contact Center partner in South Africa. We selected Bright Pattern Contact Center as our omnichannel contact center product of choice for 3 key reasons.
1) 30% - 40% saving on license fees vs competitors. License model is simple customers do not have to pay extra for every little add on.
2) At least 50% quicker to implement than any other product we worked with to date.
3) Fantastic support. You can talk to anybody in the company, no client is too small to have their voice heard. Bright Pattern Contact Center is quick to sort out any bugs and listen to the feedback from their partners and clients.
1) 30% - 40% saving on license fees vs competitors. License model is simple customers do not have to pay extra for every little add on.
2) At least 50% quicker to implement than any other product we worked with to date.
3) Fantastic support. You can talk to anybody in the company, no client is too small to have their voice heard. Bright Pattern Contact Center is quick to sort out any bugs and listen to the feedback from their partners and clients.
- Great support
- Simple license model
- Easy to implement and configure
- Regular product updates and enhancements
- Stable runtime environment
- Some of the configuration screens could be labelled better to help new comers adapt quicker
March 04, 2024
Great Experience
I use Bright Pattern Contact Center for the call center. Incoming and outgoing calls. When calls come in the Bright Pattern screen it quickly shows the callers are in, if already saved, or it will show which campaign the caller is calling for. We also make outgoing calls and receive emails and texts through Bright Pattern, everything runs smoothly.
- Fix problems fast
- Responds quickly
- Takes time to explain things clearly
- Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.
February 21, 2024
Bright Pattern Contact Center makes things happen for me!
We use Bright Pattern Contact Center for telephony and SMS communication to qualify for loan and financial services products. Our sales team is able to easily see KPI's of their piers. As well, our partners require recorded calls for compliance and we are easily able to access and upload to our CRM.
- Dependable Telephony Services
- Easy to use SMS
- Excellent reporting for KPI's
- Call routing is set by skill level. We want certain skills levels to have round robin call routing and random is only allowed. This causes and unfairness in call routing amongst skill levels.
October 02, 2023
Easy and Amazing Platform
Bright Pattern Contact Center is a very good platform for internal communication and to receive inbound calls from customers.
- Always reliable
- Easy to use with minimal training.
- Convenient internal chat
March 30, 2023
Bright Pattern solved all our problems
Score 10 out of 10
Vetted Review
Verified User
Bright Pattern is a well designed, easy to use platform and has a lot features not included in other similar products. I know from speaking to my colleagues that using their customer service is both quick and helpful. This in particular is a godsend when issues arise which need a quick fix and this in itself is a huge selling point.
- Ease of use
- Great customer service
We use Bright Pattern Contact Center as our ACD for Inbound calls, is easy to configure and any adequations we need to implement on the IVR is easy and in real time.
- Solid Platform, never had an issue in regards uptime
- Integrations with AWS for recording is a breeze.
- Is a real omni-channel platform
- Reporting in detail
March 21, 2023
One of the best decisions we've made for our business
Gapcloud is a provider of contact centre technology and Bright Pattern Contact Center is simply the best omni-channel cloud contact centre platform we’ve ever seen which is why we partner with Bright Pattern Contact Center and take them to market. It gives us access to a premium service on which we can create an amazing contact centre experience for our customers. Gapcloud has a very diverse customer base so it's essential that we have a platform that delivers across a broad range of capabilities. Bright Pattern Contact Center's extensive and extensible feature set allows us to meet all of our customer's requirements and set them up for the future. Importantly, with Bright Pattern Contact Center, integration to 3rd party CRM, ITSM and other line of business applications is productised i.e. it's a configuration within the product, not a custom development. That means we can deliver the benefits of that integration to our customers on a modern platform and within the ultra reliable Bright Pattern Contact Center platform SLA.
- Fantastic integration with Microsoft Teams and Azure Active Directory
- Deep integration with CRM and ITSM systems and web based applications
- Mobile app opens up new opportunities and supports multiple use case
- Really easy to connect SMS to the voice channels
- Allows us to bring best of breed AI services in to the contact centre
- Excellent Quality Management tools
- Extremely good outbound campaign management tools that are simple to use
- Full set of APIs
- The new Services Dashboard offers some really good resource management insights. Would like to see that extended.
January 26, 2022
Great Cloud Contact Centre Solution
We are a reseller of the Bright Pattern Cloud Contact Centre in South Africa. It has brought cloud contact centers with full features to our region and assisting is offering reliable WFH solutions to clients. Around the region, we have many industries using the platform with ease and it has also transformed the way these companies do business with their clients.
- Easy to use
- Enterprise-grade features
- Constantly being developed with new functionality
- Out-of-the-box integrations to WFM platforms
- More integrations to CRM platforms
- Recording features could be upgraded
January 19, 2022
A Diamond in the Rough - Bright Pattern delivers!
Score 10 out of 10
Vetted Review
Verified User
I use Bright Pattern as my primary outbound call center software. G7 Strategy Group, Inc. provides public relations and communication services for political campaigns, small businesses, corporations, government agencies, public and private schools, and faith-based organizations. Our work includes direct mail, digital marketing, home visit, and telephone-based marketing. On the occasion that we are tasked with contacting tens of thousands or hundreds of thousands of individuals throughout Southern California or the entire state, we rely on Bright Pattern to provide predictive dialing services within their outbound call center software to maximize our ability to reach our goals. Their system is powerful, intuitive, and a pleasure to deploy at scale with virtually no downtime whether on-site or using a remote workforce.
- Predictive outbound calling
- Device compatibility
- Clarity of voice connection
- Unparalleled speed
- Reporting
- Monitoring
- Bright Pattern must improve their ability to boast
- Bright Pattern is underrated