The future's so "BRIGHT" Pattern
September 11, 2023
The future's so "BRIGHT" Pattern
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bright Pattern Contact Center
The use case for Bright Pattern was simple we needed a solution where we can control all of our customers contact us journey to be able chat, call and email. we wanted to be able to have a cloud solution where our staff can work from anywhere in the world and we wanted a solution that was not limited to its own tools but can integrate with many others.
- User Friendly platform for front and back end users
- quick and easy integrations
- great customer service
- Mass changes to skills would be a good move
- make the move to add video calling
- increase reporting capability
- the cost is an issue but that is our fault as we did nit utilise the system to its full potential
- during covid everyone was at home and no issue n the transference
I appreciate the ease of the BP setup against the others, for example you have Studio with CXOne and unless you have had official training they dont want you to change the IVR they want to charge you or at least charge you several thousand to become trained in studio, Avaya was just very clunky at the time where as Genesis was very good i just think the GUI of BP beats them all
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes