Bright Pattern Contact Center Review
March 10, 2024
Bright Pattern Contact Center Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bright Pattern Contact Center
As a Business Process Outsourcer specializing in Contact Center services, we use Bright Pattern Contact Center as the CCaaS platform for our inbound and outbound interactions via inbound/outbound voice, email, chat and SMS. We also take advantage of the Omni QM quality management solutions as well as their reporting and various API. We use their platform to serve dozens of clients in varying industries.
- Easy implementation
- Excellent uptime
- Fantastic customer support team
- More customizable and robust out of the box reporting
- WFM component
- Easier/cleaner Chat GPT integration for generative AI agent responses and notes
- Very fast deployment which kept cost down on our side
- Straightforward and reasonable pricing without too many add-ons
- Support is always willing to help solve problems, often without insisting on a Professional Services engagement
We chose Bright Pattern Contact Center due to its lower cost of ownership, fast implementation time, and feature set. Additionally, their sales team was honest and straightforward.
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes