Easy and Amazing Platform
October 02, 2023

Easy and Amazing Platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Bright Pattern Contact Center

Bright Pattern Contact Center is a very good platform for internal communication and to receive inbound calls from customers.
  • Always reliable
  • Easy to use with minimal training.
  • Convenient internal chat
  • Since it has a low maintenance costs, it make Bright Pattern Contact Center perfect for start up companies.
I give Bright Pattern Contact Center's support team a ten out of ten because they are always a fast and acknowledging their responses.
We have employees with minimal IT knowledge and have no problems using Bright Pattern Contact Center, so they get a ten out of ten.

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Five9, Cisco Unified Communications Manager (Call Manager), NICE CXone
I give Bright Pattern Contact Center a ten out of ten because it is the perfect tool for new and small businesses.

Bright Pattern Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10