Item: Bright Pattern Contact Center
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We implemented Bright Pattern Contact Center as our Support Contact Center, and it will allow us to implement voice and WhatsApp channels to improve communication with our customers.

Pros and Cons

Integration
KPI's metrics
Omnichannel

User interface
More native integrations
More channels

Return on Investment

Positive: Highly Scalable Operations
Positive: Omnichannel Customer Support

Support Rating

I give Bright Pattern Contact Center's support team a ten out of ten because the partners are really engaged with the product.

Usability

Because it is easy, but need more documentation in spanish.

Alternatives Considered

Genesys IVR

Key Insights

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Likelihood to Recommend

Bright Pattern Contact Center is well suited for companies with high regulatory compliance requirements, and less appropriate companies with limited IT resources.

Improving communication with our customers

Overall Satisfaction with Bright Pattern Contact Center