Item: Bright Pattern Contact Center
Rating: 10
Author: Hugo Martinez

Use Cases and Deployment Scope

We use Bright Pattern Contact Center as our ACD for Inbound calls, is easy to configure and any adequations we need to implement on the IVR is easy and in real time.

Pros and Cons

Solid Platform, never had an issue in regards uptime
Integrations with AWS for recording is a breeze.
Is a real omni-channel platform
Reporting in detail

Return on Investment

New channel implementations are a huge differential, we are able to activate channels under our subscription without any issues.

Support Rating

Support is always responsive, fast and knows their platform so they address any issues or questions fast

Usability

Anybody with minimal knowledge on a Contact Center platform is able to configure, consult and change any parameter without breaking the system

Other Software Used

Cisco Unified Communications Manager (Call Manager), Avaya UCaaS, NICE CXone

I can't really think on scenarios that BP does not perform properly... Social Media Handling is awesome. Maybe some natural integration with Microsoft teams so agents don't have to use to platforms as part of an internal communication channel

Thinking on a Switch? Consult withBright Pattern Contact Center

Overall Satisfaction with Bright Pattern Contact Center

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Support Rating

Usability

Key Insights

Do you think Bright Pattern Contact Center delivers good value for the price?

Are you happy with Bright Pattern Contact Center's feature set?

Did Bright Pattern Contact Center live up to sales and marketing promises?

Did implementation of Bright Pattern Contact Center go as expected?

Would you buy Bright Pattern Contact Center again?

Other Software Used

Likelihood to Recommend

Bright Pattern Contact Center Feature Ratings