CallHippo

CallHippo

About TrustRadius Scoring
Score 5.0 out of 100
CallHippo

Overview

Recent Reviews

Popular Features

View all 4 features

Call park (5)

6.5
65%

Answering rules (5)

6.2
62%

Call recording (5)

5.4
54%

Mobile app for Android (5)

5.1
51%

Reviewer Pros & Cons

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Pricing

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What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables…

Entry-level set up fee?

  • $5 Per NumberOptional
For the latest information on pricing, visithttps://callhippo.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Google Voice?

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Features Scorecard

Call Management

6.0
60%

Mobile apps

5.1
51%

Product Details

What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes.

The CallHippo platform allows deployment of a flexible telephony network, wherever an internet connection is available. The vendor's goal is to replace desk phones with softphones, which the vendor says can reduce the complexity of setting up a support center.

CallHippo Features

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park

Mobile apps Features

  • Supported: Mobile app for Android

Additional Features

  • Supported: IVR (Interactive Voice Response)
  • Supported: Forward calls to your smartphone
  • Supported: Get Local Phone Number
  • Supported: Get Toll Free Number
  • Supported: Make calls from browser
  • Supported: Call forwarding
  • Supported: Call Distribution
  • Supported: Call Transfer
  • Supported: Team Collaboration (Manage Team)
  • Supported: Call Queuing
  • Supported: Schedule Calls
  • Supported: Voicemail
  • Supported: CRM Integration
  • Supported: Call Analytics
  • Supported: Concurrent Calls
  • Supported: Call Cascading
  • Supported: Click to Call

CallHippo Competitors

CallHippo Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationAndroid
Supported CountriesUnited States, UK, Australia, New Zealand, South Africa, Austria, Belgium, Bulgaria, Brazil, Canada, Chile, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Slovakia, Spain, Sweden, Switzerland

Comparisons

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Frequently Asked Questions

What is CallHippo's best feature?

Reviewers rate Call park highest, with a score of 6.5.

Who uses CallHippo?

The most common users of CallHippo are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (6)

Ratings

Reviews

(1-5 of 5)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
I use CallHippo to call countries not supported by other tools. It uses various numbers as calling ones and voice is clear. It is integrable with Hubspot as well and web version is also trust worthy. It is worth the money spent as other tools in the market are not used in all the countries.
  • Web version
  • Caller Ids
  • Support to countries
  • Mobile App features
  • It's expensive
  • Not smooth integration
I use CallHippo to call to countries not supported by other tools. It uses various numbers as calling ones and the voice is clear. It is integrable with Hubspot as well and the web version is also trustworthy. It is worth the money spent as other tools in the market are not used in all the countries.
March 07, 2022

BEWARE CALLHIPPO

Tristan Desechenes | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
I find it incredible that a company like CallHippo would go through this length just to keep 200 bucks of payment from us. We activated our line, PAID FOR IT! Topped up minutes. Went through the post-sales call, did various calls with support. Were confirmed that the onboarding process had finished. And yet it had not. Out of nowhere, after we sent everything to print and changed the number on some licensing paperwork, they freeze our account, and much worst, THEY SHUT OFF OUR NUMBERS!!!!! And yet, no one answers our emails. We have replied 2 times with all the info and yet nothing. This is SOOOOOO wrong I cannot even begin to express how wrong this is. I hope they enjoyed mistreating us like that and that it was worth losing their company's status over 200 dollars! Because we lost ours. Thank you so much Call Hippo!!! As I search google I see many others have the same issues.
  • NOTHING
  • NOTHING
  • NOTHING
  • EVERYTHING
  • EVERYTHING
  • EVERYTHING
Mohit Sharma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
CallHippo is useful for us as it provides an official and international calling number with calling fecality. This makes the corporate image better. In my organization, my sales team needs to call clients and leads in foreign countries also we need country-wise no. for our marketing campaign for multiple countries. Also, we can track team-wise calling.
  • International calling make marketing campaign better.
  • International calling number make more likely to entertain by clients.
  • Team calling track at one place.
  • Calling target can be set and measure.
  • Call summary for visualization for future planning.
  • Pricing can be less.
  • Assurance of privacy of calls and data.
  • Integration process.
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Score 1 out of 10
Vetted Review
Verified User
Review Source
The company promised us a working virtual number and did not deliver and asked for random documents they did not ask for before.

They also charged my credit card for the full year even though we enrolled for a monthly trial. They are saying it was because we used their coupon that worked for their monthly payment. It was a misunderstanding on our side and the result is a full-year charge.

I will be pressing charges in India, the EU, and the USA. Remember, whenever you are not pressing charges for scams and overcharges like this - you are encouraging the company to hurt other people.

For others coming along - DO NOT PURCHASE ANYTHING FROM THEM.
  • No positive sides at all.
  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.

There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
CallHippo is a comprehensive cloud-based business VoIP solution. It offers enterprise grade phone service, contact centers, customization and more to help companies in almost any industry to optimize their communications. It amazed me that CallHippo thinks about callers and customers with such a deep root. Time Zone feature in dialer lets us know the time zone of the specific country. So, we can decide whether it is right time to call or not.
  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
  • Waiting for iOS mobile app
CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.