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DERDACK Enterprise Alert

DERDACK Enterprise Alert


What is DERDACK Enterprise Alert?

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

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Reliable and Useful Integration: Users have consistently found Derdack's integration to be reliable and useful for their monitoring …
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What is DERDACK Enterprise Alert?

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is DERDACK Enterprise Alert?

Targeted Alerting - Anywhere Incident Remediation

DERDACK Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It connects to mission- and business-critical systems to fully automate alerting processes and to enable a fast, reliable and effective response to major technical incidents.

Enterprise Alert provides persistent mobile alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.

Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.

IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.

With the mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

DERDACK Enterprise Alert Features

  • Supported: Mobile alert notifications with real-time tracking, escalation and duty-schedule-based routing
  • Supported: Anywhere ad-hoc collaboration via chatops and conference bridging
  • Supported: Genuine anywhere incident remediation with a mobile app

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App

DERDACK Enterprise Alert Video

Brief conceptual overview

DERDACK Enterprise Alert Competitors

DERDACK Enterprise Alert Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Dutch

Frequently Asked Questions

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

PagerDuty, xMatters, and Everbridge IT Alerting are common alternatives for DERDACK Enterprise Alert.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of DERDACK Enterprise Alert are from Small Businesses (1-50 employees).

DERDACK Enterprise Alert Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)75%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Reliable and Useful Integration: Users have consistently found Derdack's integration to be reliable and useful for their monitoring environments. Several reviewers have mentioned that the tool seamlessly integrates with their existing monitoring systems, allowing for a centralized system of controlling alert flow through numerous protocols and connectors.

Easily Customizable Alerting Policies: Many users appreciate the easily customizable alerting policies offered by Derdack. They find it helpful that they can adapt these policies to their changing needs without any hassle or complexity. This flexibility allows them to set up notification methods according to their preferences, resulting in a reduction in false alerts reaching their on-call teams.

Straightforward and Intuitive User Interface: The user interface of Derdack Enterprise Alerts has been praised by several customers for its straightforwardness and intuitiveness. Users find it easy to navigate through the tool without the need for extensive reading of manuals or training sessions. This simplicity enables them to quickly grasp the functionalities and effectively utilize the software for managing alerts in their infrastructure.

Outdated Appearance: Some users have mentioned that the product looks a bit outdated in terms of its appearance. They feel that a refresh to the user interface would greatly improve the overall experience and bring it up to modern standards.

Challenging Integration: Several users find integrating other automation tools with the product troublesome. They believe that easier integrations would be beneficial and help streamline their workflow, saving time and effort.

Confusing Product Name: The confusion around the product name has been a significant issue for some users. They have expressed difficulty in understanding and referring to the product correctly, which can lead to misunderstandings or delays in communication within their organization.

Users highly recommend the support and staff of the software, citing their excellence and efficiency. They suggest investigating the use of the REST API to customize the implementation of the software, enabling users to tailor it to their specific needs. Additionally, users recommend the software for its robust and flexible alerting and escalation notification systems. It is praised as a must-have for staying in touch with system monitoring and receiving prompt alert notifications. Users also highly recommend Enterprise Alert for its ability to keep data on-premise, support single sign-on, synchronize with Active Directory, and enhance the on-call process. Furthermore, users appreciate the out-of-the-box support for SCOM and customization of alerts that Enterprise Alert provides.

Attribute Ratings


(1-3 of 3)
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Score 10 out of 10
Vetted Review
As a professional services company, we use DERDACK Enterprise Alert across our whole organization. It helps to find the right people in the right time for our customers' and our own service requests.
  • Team planning
  • Acknowledgement of service requests
  • GUI and dashboards
  • Deployment (cloud or on-premises)
  • More integrations with other ITSM vendors
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
  • Quick ROI
  • Speeding up support processes
  • Speeding up RCA
  • Higher customer satisfaction
DERDACK Enterprise Alert is more modern, had a state-of-the-art GUI, and is easy to use/easy to implement. There is a choice of implementation (cloud or on-premise), and the total cost is lower.
Very intuitive use, almost no training necessary.
Quick and accurate responses. Very responsive to enhancement requests.
Score 10 out of 10
Vetted Review
Verified User
DERDACK Enterprise Alert is used by the IT department here at Frost Bank. DERDACKEnterprise Alert provides public visibility of on-call schedules for many IT teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user-profiles (work phone, mobile phone, email address), and we can keep our alert data on-premise. DERDACK Enterprise Alert integrates with Exchange, Lync, and our Avaya Voice system. Ability to track alerts and see if they were successfully delivered, auto-escalation to the backup person, or team manager if a warning is not acknowledged within a time interval. It gives us the ability to centralize alerts and view alerts from multiple monitoring systems into one view.
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
  • None to mention at this time. Our suggestions have been addressed or recommendations to approach an issue that was given with a was valid.
Many, if not all, our IT users that use DERDACK Enterprise Alert enjoy the friendly approach to editing their team's on-call calendar. Administration maintenance is very minimal, and support always provides a solution where needed.
  • Reduce downtime to contact an application owner.
  • Significantly less cost of ownership over five years when compared to a SAAS solution.
Cost of ownership was more than double in more than five years.

Minimal administration overhead. Stable product. It is built for auto-failover to DR or secondary system if needed.

Jean Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use DERDACK Enterprise Alert in conjunction with our monitoring systems to alert us on any issues being experienced in our environment. Our Internal IT department uses the system, although we monitor our client's environments as well. DERDACK Enterprise Alert helps us to respond to issues quickly and not miss our SLAs
  • Excellent Service
  • Extraordinary Product
We have been using DERDACK Enterprise Alert for many many years. It has been a reliable and stable system, and even when our other systems have not. It is fast and integrates very quickly into our other monitoring and service desk systems taking out the human fail factor.
  • It supports us not to incur penalties of missed SLAs - clients and internal
We have not encountered ANY other product that compares to DERDACK Enterprise Alert.
The best experience.
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